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The package was very well packaged and quickly delivered to the shipper. Unfortunately for the both of us, there was a bobble in the shipment process (understandable during a very busy holiday season) such that the insured package wasn't initially scanned and the carrier was indicating that they have no record of the package and no idea of its location, despite the receipt, and other information.
NHPiper LEAPT into action, and very quickly had a claim open with the carrier, feelers out to local law enforcement, and was phoning me to let me know that I didn't need to worry about it, and that he was going to make sure I received the item or a refund. He seriously inconvenienced himself and spent considerable time ENSURING that everything was sorted out, and it was.
Some people would "go the extra mile" when there's a shipping issue, but NHPiper made it his mission to get that item to me.