Re: Roedale precision
Dear Mr White.
First of all let me say that I am very sorry that you are unhappy with our service and our products. We often get complaints from customers who simply do not realise that the required steps to be taken on exporting certain firearms related items can be time consuming and as such complain about our service with regards to delivery time. We do very seldomely get a complaint about the quality of our products however and it troubles me greatly to read such comments.
If I may I would like to offer the following explination
The Remington RCS II special offer was given at a special offer price and advertised in our special offer section of the webshop.
There was a reason for this as there is always a reason for special offer products in any branch of any industry.
The reason for this was that the alloy chassis used in this special offers was our original RCS I chassis, re machined to suit RCS II side pannels. These chassis where manufactured to fit the AICS Long Action side pannels, which where the only side pannels we could get at the time of manufacture of the chassis back in 2010. I can assure you that the chassis is within machining tollerances for the RCS I chassis, which are the exactly comparable with same tollerances as the Accuracy International AICS. ( as a side note, the machining tollerances on the newer RCS II chassis for the Howa and Tikka have been tightened, and the first batch of Remington chassis soon to be produced will also be tightere on tollerance than the original AI AICS, this is a by product of a new cnc machine and a new operator as well as in the design and the way the chassis is put together, this tightening of tollerance is however not absolutely nessecary, I and many hundreds other customers use the original RCS I chassis with no problems and thousands of users of the AI AICS are happy with the match of Remington tolleranaces to stock tolleranaces, the main area of interface bieng the action bedding block. The remington action can actualy be bedded to the chassis bedding block with Devcon to ensure a 100% match and this is a step many choose to complete, many others simply dont bother and notice no real side effects of not bedding. I can assure you that you are the very first and only customer that has complained about the chassis / stock at all in over 3 -4 years since introduction.
Parts of the chassis where re-machined for the following reasons:
1. to remove the excess portion of alloy in front of the mag well that would fill up the gap in the long action side pannels. This made them compatible with the Viperskins short action side pannels. ( as well as AICS short side pannels)
2. to ensure compatability with the newer remington 700 triggers in the region of the safety catch. The newer X Mark trigger safety would not work without this as it sticks out further to the side and would bind on the chassis if material wasn't removed.
In addition i forgot to mention in my email that to accomodate for the extra screw of the Viperskins pannels and to accomodate for the varuiation if the shrinkage rate of the Viperskins to AICS skins the holes for the cross bolts where enlarged and one was added.
With regards to the depth of the recoil lug slot, either you are using a non standard recoil lug, in which case you need to machine the chassis to suit the recoil lug, which is common practice on AICS chassis,
or you are making the mistake of measuring from the bottom of the V block to the bottom of the slot and then comparing the measurement to the measurement taken from the bottom of the action to the bottom of the recoil lug.
As the Remington action sits in the V block, the bottom of the action does not actualy sit on the bottom flat of the V block, its sits against the sides of the V block.
Hence the bottom dead centre of the action is higher than the lower flat part of the V block when the 2 are assmbled together, so if you offer the action up to the chassis, you will actualy see a clearance of around 1.5mm under the standard Remington recoil lug.
For these reasons explained above and the fact that bare alluminium is showing in some areas ( which in no way detracts from the performance of the stock, and can also not realy nee seen from outside once the skins are fitted, we offered the last half dozen chassis as a special offer at a considerably reduced price as part of a package that was certainly an excellent bargain. You bought one of these special offers. I am sure other customers who bought these special offers are reading here and I can assure you we have had no negative feedback at all from them.
Now to your order processing:
Your order was made on: 20.01.2012 at 20:15:07
Your export permit application was made to the BAFA on: 23.01.2012 at 09:39:53
Your export permit was granted by the BAFA on: 01.02.2012 at 09:00:27 and the customs clearance was applied for.
Your Customs clearance was recieved for on: 27.02.2012 at 10:08:36
Your order was presented to customs for shipping clearance on: 01.03.2012 at 08:35:49
Your order was shipped after customs clearance on: 15.03.2012 at 14:54:16 with the following DHL tracking ID: 350030956747
It is very common for BAFA Export and Customs clearance to take between 2 and 8 weeks to complete, this is a buroctratic procedure required by the German Export Authorities and as such we have absolutely no influence on the time scale involved. By nd large they are pretty quick with orders for North America and Australia-Newzealand etc but occasionaly processing does take a while, and that is for no apparent reason.
Your order was made on 20.01.2012 and shipped on 15.03.2012. approximately 7 weeks later. It was however shipped within 14 days of bieng cleared by customs which is within the standard advertised turn around time.
We also have no control at all over however long the variouse shipping companies take to deliver a package once we have sent it. Our quoted estimated shipping times make reference to our turn around time until shipping and do not include the customs and export processing time or the time the courier or postal company take to deliver to a customers door. reading our terms and conditions would make that absolutely clear.
On 23.01.2012 you personaly requested a change of side pannel colour and addition of a picatinny bipod adaptor. The change in colour was incorporated and from memory i remember you aying colour didnt realy matter anyway, i should send that what was available fastest. The Picatinny adaptor was an item that unfortunately wasn't obviously on shelf at the time of shipping, otherwise it would have been in with the package, this item was on back order with one of our suppliers.
When your order was shipped everything was included exept this additional picatinny adaptor.
The Picatinny adaptor was shipped on as soon as it became available on 15.05.2012 with the following tracking number: Deutsche Post RG558894473DE - and the status was updated on 16.05.2012
you where obviously not charged any extra postage for the 2nd package and in addition we also did not charge you for the additional picatinny adaptor, sending you this as a freebee.
Whilst I can only appologise if you feel you are or have not not bieng properly taken care of, I do however feel you are bieng a little unfair in your comments and a little pedantic. I also feel that your posting here is unwarranted and un called for.
It is simple to check your order and shipping status online in our webshop and tracking numbers can be accessed there, it is also possible to follow the tracking with DHL or Deutsche post to at least entry into the USA, at which point USPS take over. If you checked your order status you would have seen that the picatinny adaptor was shipped on the 15th of May. It simply wasn't possible to ship one sooner as our supplyer didnt have this item available sooner.
If you haven't recieved the picatinny adaptor yet, I am sure you will very soon but to complain about it not yet arriving is a bit like looking the gift horse in the mouth.
I am however afraid I have to inform you again that special offers are excluded from our normal returns procedure.
As I explained before, You can however return the order for a credit note if you wish. A credit note can be used to purchase other items.
And as a gesture of friendliness and proof of my integrity and because I truely value your custom,(despite your recent outburst on here in this thread and in another,) and the custom of all our American cousins, I am pefectly willing to offer you the following:
If you ship us the stock back we can exchange the chassis you currently have for one of the newer production batch. We will do this free if charge for you, you will only be charged shipping and re export.
The latest production batch of the Remington version will be available in the next couple of months ( Tikka T3 Howa 1500 are on the machines now, Remington will be straight after that ) and I can also include one of our RCS II bottom picatinny rails if you have a requirement for one, again without charge. You can feel free to use the current chassis until I give you the word that the newer chassis are ready, that way we will keep your rifle's non operative time at a minimum.
Best Regards
Pete Lincoln
Pete Lincoln
Roedale Precision
Jahnstr 23
D-49205 Hasbergen
Germany
T: +49-5405-606520
F: +49-5405-606530
www.roedale.de ----- Original Message -----
