Thank You to FN Customer Service

[QuietShootr]

Just wanted to inform you guys that FN's warranty and customer service is good as gold. I purchased a used A3G from another Hide member (no fault of his, I'm certain) that had accuracy issues which turned out to be a bad barrel. FN went above and beyond by replacing the entire rifle, not just the barrel, and in time for me to start working up a load for this match season. I now have a sub-half-MOA stick that feels as solid as a steel girder and that I know is backed for the next 9,833 rounds with a kick-ass warranty.

I was kind of an FN fan before, I have two SCARs, and a pal with an original MAG-58 that I shoot quite a bit - I'm a customer for life now.

Now to start saving my pennies for another A3G

 

[Jethro3898]

Re: Thank You to FN Customer Service

I like hearing this.
I'm on the fence over an SPR or a massaged 700.

It is nice to know that off-the-shelf manufacturers go above and beyond to make things right.

 

[QuietShootr]

Re: Thank You to FN Customer Service

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Jethro3898</div><div class="ubbcode-body">I like hearing this.
I'm on the fence over an SPR or a massaged 700.

It is nice to know that off-the-shelf manufacturers go above and beyond to make things right.

</div></div>

I got to talk to the tech, twice, in FN's service center in Arnold, MO, who fired my old gun and verified that it was bad - and his instant reaction was 'of course, we're going to send you a new one'. Try that with Remington...

 

[Froggy1129]

Re: Thank You to FN Customer Service

Got the same service when I had mine. They were very responsive.

 

[Hookman]

Re: Thank You to FN Customer Service

Wow, that is great customer service.

 

[Action Jack]

Re: Thank You to FN Customer Service

I'm glad to hear such positive outcomes regarding FNH USA guarantees
And their service.

I also think that the service of Action guy( Mr Ben Voss) is exceptional,
he is always on the hide and ready to answer and explain any queries
you may have regarding anything Fn or SPR..
He is absolutely first rate...... Good on you FN!!

 

[Shadow6492]

Re: Thank You to FN Customer Service

Glad to hear that! Always been a FNH fan, got a SPR A5M and a FN FiveSeveN.