A month back i had an unfortunate thing happen to say the least. I was on a week long prairie dog hunt in south Dakota with my DTA SRS covert in .308 cleaning up our equipment and firearms when i noticed something strange with my AAC Cyclone suppressor. When i took it off i hear a bit or rattling. No big deal I thought, I can just shake the rock or whatever is in it...out. No matter how hard i shook the thing nothing came out. It really felt like the rattle was coming from a baffle sliding up and down. At the time I was unaware of the internal structure of this device and was simply speculating. When we arrived at our hotel I did a bit more investigating. With a bic pen I could feel that the blast baffle closest to the muzzle of the gun was sliding back and forth with a large bit of pressure applied. Although this meant i was going to have the full recoil of 800 rounds of 308 in the next couple days, I was more worried about getting this problem fixed.
When i arrived home I shot AAC an email about the problem expecting a long reply time. Not the case at all. I have been in contact with Paul in one of their departments for a couple weeks now and I wait no more than a half of a business day for a response no matter how small the question is. I sent in the suppressor (postage paid by AAC) and received a call stating nothing was wrong and it passed QC. Although that is great, i new something was sliding. Paul had the suppressor in his hand and according to him it was doing no such rattling (which i am sure he was not lying). He explained that the tolerances were good and 5 people check it out but they would give it another look.
Today I got another call. The suppressor was test fired for many rounds until it got good and hot. This heat made the movement more evident because of the metal expanding and contracting. I was informed that my suppressor was not able to be fixed because of the solid design, BUT i would be given the 200 dollars or whatever was necessary to complete new paper work and given an upgraded suppressor worth 400 dollars more than mine. I suppose a bit of inconvenience compensation. After a bit more chatting about suppressors and my plans to build a 338 lapua I came out of the conversation with a handbuild TITAN-TI free and clear. I do have to do the form 4 again, but crap, thats a 1K bonus. They informed me that it would be a little wait but they would be as quick as possible. "This should never have left the building but it did and we will make it right" is what one of the employees informed me. I could not be happier with this transaction. Thank you AAC
Disclaimer: I do not think anyone with a broken suppressor gets new equipment, but because this was clearly warranty work and the wait would be a little long, AAC did what they thought would keep me as a customer coming back. It will
When i arrived home I shot AAC an email about the problem expecting a long reply time. Not the case at all. I have been in contact with Paul in one of their departments for a couple weeks now and I wait no more than a half of a business day for a response no matter how small the question is. I sent in the suppressor (postage paid by AAC) and received a call stating nothing was wrong and it passed QC. Although that is great, i new something was sliding. Paul had the suppressor in his hand and according to him it was doing no such rattling (which i am sure he was not lying). He explained that the tolerances were good and 5 people check it out but they would give it another look.
Today I got another call. The suppressor was test fired for many rounds until it got good and hot. This heat made the movement more evident because of the metal expanding and contracting. I was informed that my suppressor was not able to be fixed because of the solid design, BUT i would be given the 200 dollars or whatever was necessary to complete new paper work and given an upgraded suppressor worth 400 dollars more than mine. I suppose a bit of inconvenience compensation. After a bit more chatting about suppressors and my plans to build a 338 lapua I came out of the conversation with a handbuild TITAN-TI free and clear. I do have to do the form 4 again, but crap, thats a 1K bonus. They informed me that it would be a little wait but they would be as quick as possible. "This should never have left the building but it did and we will make it right" is what one of the employees informed me. I could not be happier with this transaction. Thank you AAC
Disclaimer: I do not think anyone with a broken suppressor gets new equipment, but because this was clearly warranty work and the wait would be a little long, AAC did what they thought would keep me as a customer coming back. It will
