I had a great experience with Rifle Basix recently that I want to share.
I have a Savage .308 Palma rifle that came with the Accutrigger. This rifle comes with a target stock that is not the standard Savage stock. Without going into a lot of detail, suffice it to say that the trigger stopped working during a match and I decided to find a replacement.
Rifle Basix sells two triggers for the Savage -- the SAV-1 and the SAV-2. The SAV-2 adjusts to a lower weight of pull and costs about $70 more. The SAV-1 consists of replacement parts for the existing trigger. The SAV-2 is a complete unit. I ordered a SAV-2 from Sinclair.
Unfortunately, the trigger lever was situated too high in relation to the stock. When I put my finger on it, the top of my finger rubbed against the bottom of the stock.
So I called Rifle Basix and the owner, Clay Mitchell, answered the phone. I explained the issue. He was not aware, until our conversation, that Savage sold that stock and thus was not aware of an issue with it.
Let me stop here and say this: I don't blame Rifle Basix for that. They designed that trigger years ago, and an aftermarket manufacturer can't anticipate every change a manufacturer might make.
He asked me what weight of pull I wanted, and it was within the range of the SAV-1. He said the no. 1 had a longer lever and that might solve the problem. What he proposed-- and what we did -- was this: he sent me a no. 1 trigger free of charge; I installed it on my rifle (it fit and functioned perfectly, so the problem was solved); I then sent him my no. 2 trigger (even though I hadn't bought it from him); and he then gave me a $70 credit on my credit card to reimburse me for the difference. We had our conversation on a Friday and I received the trigger from him the following Monday.
That, my friends, is customer service at its very best. He could have said the trigger wasn't designed for that stock, expressed his condolences, and suggested I return it to Sinclair -- and I would not have blamed him at all if that had been his reaction. Instead he was sufficiently interested in satisfying a customer that he talked through the problem with me and sent me a trigger for free, trusting me to either return it or send him the one I had bought.
By the way, the trigger is excellent and a relatively inexpensive but very good option if you want to replace the factory trigger.
Dave
I have a Savage .308 Palma rifle that came with the Accutrigger. This rifle comes with a target stock that is not the standard Savage stock. Without going into a lot of detail, suffice it to say that the trigger stopped working during a match and I decided to find a replacement.
Rifle Basix sells two triggers for the Savage -- the SAV-1 and the SAV-2. The SAV-2 adjusts to a lower weight of pull and costs about $70 more. The SAV-1 consists of replacement parts for the existing trigger. The SAV-2 is a complete unit. I ordered a SAV-2 from Sinclair.
Unfortunately, the trigger lever was situated too high in relation to the stock. When I put my finger on it, the top of my finger rubbed against the bottom of the stock.
So I called Rifle Basix and the owner, Clay Mitchell, answered the phone. I explained the issue. He was not aware, until our conversation, that Savage sold that stock and thus was not aware of an issue with it.
Let me stop here and say this: I don't blame Rifle Basix for that. They designed that trigger years ago, and an aftermarket manufacturer can't anticipate every change a manufacturer might make.
He asked me what weight of pull I wanted, and it was within the range of the SAV-1. He said the no. 1 had a longer lever and that might solve the problem. What he proposed-- and what we did -- was this: he sent me a no. 1 trigger free of charge; I installed it on my rifle (it fit and functioned perfectly, so the problem was solved); I then sent him my no. 2 trigger (even though I hadn't bought it from him); and he then gave me a $70 credit on my credit card to reimburse me for the difference. We had our conversation on a Friday and I received the trigger from him the following Monday.
That, my friends, is customer service at its very best. He could have said the trigger wasn't designed for that stock, expressed his condolences, and suggested I return it to Sinclair -- and I would not have blamed him at all if that had been his reaction. Instead he was sufficiently interested in satisfying a customer that he talked through the problem with me and sent me a trigger for free, trusting me to either return it or send him the one I had bought.
By the way, the trigger is excellent and a relatively inexpensive but very good option if you want to replace the factory trigger.
Dave
