I've spent $2000 with them in the last couple weeks, and don't plan to shop with them again. My last order I placed, they were nice enough to call and tell me that one of the items I purchased was out of stock and the website was wrong. I appreciated the service, so I ordered bulk .223 LC brass from them. Well... My order just showed up and it is mixed headstamp. I called them, and they proceeded to tell me how they fill their .223 brass orders with mixed until it is all gone, then they send out the LC. What would you consider to be an appropriate response? They offered to let me pay to ship it back to them on my dime, and they would be so kind as to not charge me a restocking fee. Seriously? Am I wrong for being upset about this?
- Thread starter gimpy
- Start date
Re: Anyone else get dicked around by Graf's?
If you paid by CC you might have luck disputing the charge.
If you paid by CC you might have luck disputing the charge.
Re: Anyone else get dicked around by Graf's?
I just placed my first order with them. I went to the main site after the order ( followed a link to the product) and now see that they are 4 days behind. So I'm not sure what that means, but I hope I get my die soon.
I just placed my first order with them. I went to the main site after the order ( followed a link to the product) and now see that they are 4 days behind. So I'm not sure what that means, but I hope I get my die soon.
Re: Anyone else get dicked around by Graf's?
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Gimpy</div><div class="ubbcode-body">I called them, and they proceeded to tell me how they fill their .223 brass orders with mixed until it is all gone, then they send out the LC. What would you consider to be an appropriate response? </div></div>
That's bullshit, I'd be pissed too. Nobody wants mixed head-stamp when they could have a homogeneous lot instead (and as advertized). A homogeneous lot of LC is FAR superior to a mixed lot so I think you should call them back and make them make it right and on their dime. Send them a link to this thread.
Fuckers.
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Gimpy</div><div class="ubbcode-body">I called them, and they proceeded to tell me how they fill their .223 brass orders with mixed until it is all gone, then they send out the LC. What would you consider to be an appropriate response? </div></div>
That's bullshit, I'd be pissed too. Nobody wants mixed head-stamp when they could have a homogeneous lot instead (and as advertized). A homogeneous lot of LC is FAR superior to a mixed lot so I think you should call them back and make them make it right and on their dime. Send them a link to this thread.
Fuckers.
Re: Anyone else get dicked around by Graf's?
Tell your CC company that Graf's did not send you what you ordered and are refusing to make it right and you want the CC company to roll back the charges. If the CC company balks then tell them that you want to cancel your account with them and will find another CC company, if it is Visa they shouldn't give you much hassle. Once the CC charges are rolled back tell Graf's they can pick up their brass anytime they want.
Tell your CC company that Graf's did not send you what you ordered and are refusing to make it right and you want the CC company to roll back the charges. If the CC company balks then tell them that you want to cancel your account with them and will find another CC company, if it is Visa they shouldn't give you much hassle. Once the CC charges are rolled back tell Graf's they can pick up their brass anytime they want.
Re: Anyone else get dicked around by Graf's?
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Gimpy</div><div class="ubbcode-body">I've spent $2000 with them in the last couple weeks, and don't plan to shop with them again. My last order I placed, they were nice enough to call and tell me that one of the items I purchased was out of stock and the website was wrong. I appreciated the service, so I ordered bulk .223 LC brass from them. Well... My order just showed up and it is mixed headstamp. I called them, and they proceeded to tell me how they fill their .223 brass orders with mixed until it is all gone, then they send out the LC. What would you consider to be an appropriate response? They offered to let me pay to ship it back to them on my dime, and they would be so kind as to not charge me a restocking fee. Seriously? Am I wrong for being upset about this? </div></div>
I`ve dealt with them for years and never had a problem.....why don`t just send them back like they asked.....?????
bill larson
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Gimpy</div><div class="ubbcode-body">I've spent $2000 with them in the last couple weeks, and don't plan to shop with them again. My last order I placed, they were nice enough to call and tell me that one of the items I purchased was out of stock and the website was wrong. I appreciated the service, so I ordered bulk .223 LC brass from them. Well... My order just showed up and it is mixed headstamp. I called them, and they proceeded to tell me how they fill their .223 brass orders with mixed until it is all gone, then they send out the LC. What would you consider to be an appropriate response? They offered to let me pay to ship it back to them on my dime, and they would be so kind as to not charge me a restocking fee. Seriously? Am I wrong for being upset about this? </div></div>
I`ve dealt with them for years and never had a problem.....why don`t just send them back like they asked.....?????
bill larson
Re: Anyone else get dicked around by Graf's?
Bill, I just don't like how they acted like I should know how they send out their orders. The fact that they expect me to take the time to package it back up, then go pay to send it back to them so they can refund me for a product that I didn't order just irks me off. If I wanted mixed brass, I would've ordered it. They were kind enough to call me and tell me that the item I ordered wasn't in stock, so I ordered the LC brass. You would think that they could've mentioned that even though I was paying for LC brass, they would send me their junk instead.
Bill, I just don't like how they acted like I should know how they send out their orders. The fact that they expect me to take the time to package it back up, then go pay to send it back to them so they can refund me for a product that I didn't order just irks me off. If I wanted mixed brass, I would've ordered it. They were kind enough to call me and tell me that the item I ordered wasn't in stock, so I ordered the LC brass. You would think that they could've mentioned that even though I was paying for LC brass, they would send me their junk instead.
M
milo 2.0
Guest
Re: Anyone else get dicked around by Graf's?
Graf's is a good company to deal with, I'm surprised at this.
I'd call, demand a call tag from UPS, and have the package ready when UPS comes to get it. They didn't send what you ordered, return shipping is their responsibility, pure and simple.
Graf's is a good company to deal with, I'm surprised at this.
I'd call, demand a call tag from UPS, and have the package ready when UPS comes to get it. They didn't send what you ordered, return shipping is their responsibility, pure and simple.
Re: Anyone else get dicked around by Graf's?
Call them back and ask to speak with a supervisor. What you have been told is unreasonable on its face.
I too have always been satisfied with their service and find this surprisingly crass.
Graf's is aware of the impact threads like this can have.
Call them back and ask to speak with a supervisor. What you have been told is unreasonable on its face.
I too have always been satisfied with their service and find this surprisingly crass.
Graf's is aware of the impact threads like this can have.
Re: Anyone else get dicked around by Graf's?
Here's what I sent them:
I have purchased nearly $2000 of products from you in less than the last month, and had been extremely happy with the service I had received up until today.
I placed an order last week for some supplies and promptly received a call from a gentleman at your company informing me that the website was wrong, and one of the products in my order was out of stock. I appreciated the call, and accepted the fact that I wasn't going to be getting an accessory for my new 1050 that I wanted. Because of the thoughtfulness of your staff, I added 1000 pieces of .223 brass to my order under the assumption that I would receive unprocessed LC brass as I had requested. My package arrived today, and after opening it and beginning to process the brass, I notice that the brass had been decapped. Upon further inspection I realized that I had been shipped mixed headstamp brass.
I called the 800 number to voice my displeasure, and was told that it is your policy to send out mixed first, then send out the LC once that is gone. I'm sure that given your company's experience, you understand that any serious reloader does not use mixed varieties of brass. I pointed this out and was told "sorry," and that I could pay to ship it back in and you would be so gracious as to not charge me a restocking fee for a product that I did not pay for.
After getting off the phone with a less than satisfactory answer, I went on my way, and annealed the whole batch, and began running it through my new 1050 to resize and trim. Much to my dismay, I broke two decapping pins on brass that had no flash holes. Obviously, this brass was not "once-fired." After stopping to accept the fact that I had been bent over, I get the double-whammy of having my equipment broken in the process.
All I wanted was 1000 pieces of LC brass to prepare a batch of match grade ammo. Instead, I now have 3/4 of the lot that is essentially trash, and not worth my time to package up and return.
After asking around in various shooting forums, I was told that this seemed to be highly unusual service based on the experiences of gentlemen who have probably been reloading longer than I have been alive, and that I should reach out again in hopes that someone would try to make this right. I have attached a link where you can see the offending mis-produced brass as well.
Regards,
Brian
http://tinypic.com/r/2dm58l/6
Here's what I sent them:
I have purchased nearly $2000 of products from you in less than the last month, and had been extremely happy with the service I had received up until today.
I placed an order last week for some supplies and promptly received a call from a gentleman at your company informing me that the website was wrong, and one of the products in my order was out of stock. I appreciated the call, and accepted the fact that I wasn't going to be getting an accessory for my new 1050 that I wanted. Because of the thoughtfulness of your staff, I added 1000 pieces of .223 brass to my order under the assumption that I would receive unprocessed LC brass as I had requested. My package arrived today, and after opening it and beginning to process the brass, I notice that the brass had been decapped. Upon further inspection I realized that I had been shipped mixed headstamp brass.
I called the 800 number to voice my displeasure, and was told that it is your policy to send out mixed first, then send out the LC once that is gone. I'm sure that given your company's experience, you understand that any serious reloader does not use mixed varieties of brass. I pointed this out and was told "sorry," and that I could pay to ship it back in and you would be so gracious as to not charge me a restocking fee for a product that I did not pay for.
After getting off the phone with a less than satisfactory answer, I went on my way, and annealed the whole batch, and began running it through my new 1050 to resize and trim. Much to my dismay, I broke two decapping pins on brass that had no flash holes. Obviously, this brass was not "once-fired." After stopping to accept the fact that I had been bent over, I get the double-whammy of having my equipment broken in the process.
All I wanted was 1000 pieces of LC brass to prepare a batch of match grade ammo. Instead, I now have 3/4 of the lot that is essentially trash, and not worth my time to package up and return.
After asking around in various shooting forums, I was told that this seemed to be highly unusual service based on the experiences of gentlemen who have probably been reloading longer than I have been alive, and that I should reach out again in hopes that someone would try to make this right. I have attached a link where you can see the offending mis-produced brass as well.
Regards,
Brian
http://tinypic.com/r/2dm58l/6
M
milo 2.0
Guest
Re: Anyone else get dicked around by Graf's?
Good letter, hope you didn't bone yourself by annealing and processing.
Good letter, hope you didn't bone yourself by annealing and processing.
Re: Anyone else get dicked around by Graf's?
I'm fine with the idea of keeping it, and taking this as a lesson learned. I would just like to see them find some way to make this right that doesn't involve me having to waste more of my time.
I'm fine with the idea of keeping it, and taking this as a lesson learned. I would just like to see them find some way to make this right that doesn't involve me having to waste more of my time.
Re: Anyone else get dicked around by Graf's?
Sorry to read this. Graf & Sons has always been first rate with me. Sure hope they make it right.
Sorry to read this. Graf & Sons has always been first rate with me. Sure hope they make it right.
Re: Anyone else get dicked around by Graf's?
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Gimpy</div><div class="ubbcode-body">
</div></div>
WTF^^^ Looks like you got a some scrap tossed in too.
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Gimpy</div><div class="ubbcode-body">
WTF^^^ Looks like you got a some scrap tossed in too.
Re: Anyone else get dicked around by Graf's?
It looks like someone at Graf's decided to make things right. They emailed me back saying that they will ship me out the brass that I originally requested at no charge. That was my best-case hope, and they met it.
It looks like someone at Graf's decided to make things right. They emailed me back saying that they will ship me out the brass that I originally requested at no charge. That was my best-case hope, and they met it.
M
milo 2.0
Guest
Re: Anyone else get dicked around by Graf's?
FTW, congrats.
FTW, congrats.
Re: Anyone else get dicked around by Graf's?
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Gimpy</div><div class="ubbcode-body">It looks like someone at Graf's decided to make things right. They emailed me back saying that they will ship me out the brass that I originally requested at no charge. That was my best-case hope, and they met it. </div></div>
Excellent!
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Gimpy</div><div class="ubbcode-body">It looks like someone at Graf's decided to make things right. They emailed me back saying that they will ship me out the brass that I originally requested at no charge. That was my best-case hope, and they met it. </div></div>
Excellent!
Re: Anyone else get dicked around by Graf's?
I wouldn't be happy until I had at least one new decapping pin...
I wouldn't be happy until I had at least one new decapping pin...
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