Rifle Scopes S&B and Jerry R, excellent service

[scudzuki]

Thanks to the dedication of Jerry R I will have my S&B back in one week. It looked like the repair was a bit too extensive to be completed before the company's holiday break, but Jerry produced a Christmas miracle. S&B has a customer for life right here.

Looking forward to my factory fresh scope.

Thanks again, Jerry, and Happy Holidays to all.

Joe

 

[Chopperguy]

Re: S&B and Jerry R, excellent service

Always love a happy ending!

Love my S&Bs.

 

[RollinCoal11]

Re: S&B and Jerry R, excellent service

Jerry R is awesome. He's helped me out more than once

 

[toddconley]

Re: S&B and Jerry R, excellent service

Jerry R is wonderful to work with. He took control of situation for me that might have been hard to get fixed anywhere else. I can't afford all S&Bs but there will be more because of Jerry.

 

[scudzuki]

Re: S&B and Jerry R, excellent service

Scope is back home now.
I think the glass is even better than I remember it.
Maybe Jerry sprinkled a little magic dust on it or something, but it's beautiful.

Oh, and the magnification ring is sooooo smooth.

Sending some love to Jerry R and S&B this Christmas.

Joe

 

[Jerry R]

Re: S&B and Jerry R, excellent service

Thanks, Joe. I'm glad everythig worked out and we were able to minimize your down time and get you back up and running.

 

[scudzuki]

Re: S&B and Jerry R, excellent service

It's a Festivus miracle!

Woo hoo gratuitous 100th post!


Joe

 

[Jon Lester]

Re: S&B and Jerry R, excellent service

Jerry = good people

 

[Trigger Monkey]

Re: S&B and Jerry R, excellent service

I dunno...I think he can be shady sometimes. You have to watch out for when he gets the Jagermeister for "just a shot". LOL

 

[scudzuki]

Re: S&B and Jerry R, excellent service

Yesterday I got a followup call from S&B, from a chap with (I think) a British accent. He wanted to make sure I was satisfied with the service I received. In my experience, this level of customer service is practically unheard of. S&B provided my scope with free express service for a product that legally is out of warranty. Who does that anymore? I will sing the praises of S&B to whoever cares to listen.

Joe

 

[Lafayette]

Re: S&B and Jerry R, excellent service

Isn't their warranty 30 years? What scope did you send in?

 

[scudzuki]

Re: S&B and Jerry R, excellent service

PMII 5-25.
I remember reading that the warranty is only 2 years.
Clearly I have no idea.


Joe

 

[warbird2006]

Re: S&B and Jerry R, excellent service

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: scudzuki</div><div class="ubbcode-body">PMII 5-25.
I remember reading that the warranty is only 2 years.
Clearly I have no idea.


Joe</div></div>

I guess the Hungarian S&B. What did you pay for it?

 

[scudzuki]

Re: S&B and Jerry R, excellent service

Mine was purchased used from another Hide member for a little under $3k.

Not made in Hungary.

I've read the manual that came with the scope and could not find the duration of the warranty defined.
I also could not find it on their website.
The only time I've ever seen the warranty duration mentioned, someone had posted on the 'net complaining about the S&B warranty only being 2 years. Don't remember where I read it, but I did read it.

Joe

 

[scudzuki]

Re: S&B and Jerry R, excellent service

Confirmed; according to Jerry R, warranty is 2 years.
Obviously they will cover some repairs beyond the warranty period at their discretion.

Joe

 

[308winchester]

Re: S&B and Jerry R, excellent service

Jerry has been great source of Info for me..
Exchanged emails with him today