Yes I understand they are busy. So buys the won't answer the phone, return emails and their website is down but that is no excuse to crap on customers.
In late December I ordered all the parts to build a FA Titan 308. I mean every single part down to the pins and springs. Total came to over $1800. So after the initial order recieved email I hear nothing from them until three weeks ago I get an email that my lower is shipping to my FFL. OK cool. It comes in a week later. So now how long until the rest comes in. Well last week I get notice I am getting a package from them. COOL I say finally get to finish the build. The shipping email lists all of the parts I ordered and it is complete. Well I get home on Tuesday and I have a long skinny package and a tiny little box waiting. Inside the tube is the barrel and in the little box are all the small parts. No upper reciever and no BCG! WTF! The invoice has the upper and BCG scratched off with out of stock next to it. No note saying when it will be coming...NOTHING. I have emailed them and tried to call but NOTHING!
So now I have a worthless pile of parts and no indication on IF or WHEN I will recieve the rest of them. What's even more frustrating is they won't talk to me.
I have purchased several barrels and many parts from them and for the most part they have been great but this is very disappointing.
Now Seekins Precision they are an awesome company. I can't imagine they are any less busy than FA but they communicate with you fast and I have recieved my orders from them well faster than promised.
Sorry for the rant!
In late December I ordered all the parts to build a FA Titan 308. I mean every single part down to the pins and springs. Total came to over $1800. So after the initial order recieved email I hear nothing from them until three weeks ago I get an email that my lower is shipping to my FFL. OK cool. It comes in a week later. So now how long until the rest comes in. Well last week I get notice I am getting a package from them. COOL I say finally get to finish the build. The shipping email lists all of the parts I ordered and it is complete. Well I get home on Tuesday and I have a long skinny package and a tiny little box waiting. Inside the tube is the barrel and in the little box are all the small parts. No upper reciever and no BCG! WTF! The invoice has the upper and BCG scratched off with out of stock next to it. No note saying when it will be coming...NOTHING. I have emailed them and tried to call but NOTHING!
So now I have a worthless pile of parts and no indication on IF or WHEN I will recieve the rest of them. What's even more frustrating is they won't talk to me.
I have purchased several barrels and many parts from them and for the most part they have been great but this is very disappointing.
Now Seekins Precision they are an awesome company. I can't imagine they are any less busy than FA but they communicate with you fast and I have recieved my orders from them well faster than promised.
Sorry for the rant!