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Rifle Scopes SWFA - hands down, WORST company I've dealt with

Re: SWFA - hands down, WORST company I've dealt with

Waiting 4 months for a scope you already paid for???!!!! I would complain too, if you didn't complain you would be a complete douche bag!!!! I sent SWFA an Email begging for them to take my money and it toook like 2 weeks to get an email back saying that the scope isn't in stock and they have no ETA??? WTF!!! No ETA and you make the product?!! The 2 weeks it took for an email back bugged me the most
 
Re: SWFA - hands down, WORST company I've dealt with

OP post is rather suspect. I would like to hear the other half of the story as well. If they said they would issue the refund and 20 days has truly past, well then shame on SWFA. As in life though a simple phone call can usually solve more than a crybaby rant on a forum you are new to.
 
Re: SWFA - hands down, WORST company I've dealt with

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Grizzdude</div><div class="ubbcode-body"><span style="font-weight: bold">Waiting 4 months for a scope you already paid for???!!!! I would complain too, if you didn't complain you would be a complete douche bag!!!!</span> I sent SWFA an Email begging for them to take my money and it toook like 2 weeks to get an email back saying that the scope isn't in stock and they have no ETA??? WTF!!! No ETA and you make the product?!! The 2 weeks it took for an email back bugged me the most</div></div>


Once again he was not out of money and no scope!!! He had the 5-20 that he paid for and waiting for the 1-6 that was not paid for.

Now waiting to get paid back kind off sucks.... But even then we don't know if its SWFA and not the CC company which I have been involved with personally waiting on a refund from my cc company and waited over a month to get the refund.




Aron-
 
Re: SWFA - hands down, WORST company I've dealt with

excellent service from SWFA for me. Good things come to those who have the patience to wait for them.
 
Re: SWFA - hands down, WORST company I've dealt with

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Jrb572</div><div class="ubbcode-body">Swfa has always been great to deal with. </div></div>Just because the OP had 1 bad experience does not make them a bad company. Between me and a buddy we own 10+ of their scopes and have absolutely been greatful to SWFA for their great deals on good quality items and "GREAT" customer service... PERIOD. Only issue we had was one scope had a parallax issue and the scope was replaced within 3 weeks with a brand new 5-20.
 
Re: SWFA - hands down, WORST company I've dealt with

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: finbox</div><div class="ubbcode-body">Guys, for the umpteenth time he is wanting his refund $ faster than 20 days,

I just returned a scope to SWFA....I will see how long it takes for a refund. </div></div>

Still waiting on my refund......almost 30 days
 
Re: SWFA - hands down, WORST company I've dealt with

I would be more than glad to look up every single minute detail in regards to this order/return if the OP would kindly give me a clue in regards to who he is, so that I can investigate this matter.

To those reading this, please do not pass judgment until you have heard both sides.

I can assure you that we process returns as promptly as we can. The longest a return ever has to wait to be opened would be one business day but could be three non business days if we received it late on Friday (it might not get opened until Monday).

Our returns department would get the paper work and process the return the same day or next day if it was a heavy return day.

Since we have only had a few people cancel their package deals we are looking at all of them to narrow down who this is and what went wrong.

From what I am learning today from our customer service, they feel confident they know what order it is and they informed me that he was issued a full refund including shipping both ways even though he has had the scope since May and mounted and used it.

The refund was issued the day it was received but since the charge was five months old it requires a different process that takes a while for the credit card processing company to complete. Special forms have to be filled and sent in, etc. It is not as simple as hitting a "refund" button like we can do on orders less than 120 days old.

From what I understand this was uncharted waters for our customer service. A very unique situation that has set a record for the longest time to pass between purchase and refund.

We offered an unprecedented deal, shipped ahead part of the deal (only charged him for what was shipped), sent a call tag for a product he used for five months and refunded him completely when we received the product back.

I do not know what we could have done differently but we will be discussing it and learning from it. I think most companies can only do a store credit after such a long time period has elapsed and the lengthy delay and paper work with the credit card company may be the reason. I know with our Pay Pal account, after 90 days we cannot even do a refund.

For what it is worth, our apologies go out to the OP for the bad experience he had with our company.
 
Re: SWFA - hands down, WORST company I've dealt with

I for one appreciate that detailed reply from swfa and I could easily see that being the case.

Excluding the whole reasoning for the return once it was initiated I can see how it can be difficult from both sides. Waiting to get money back for the OP and than figuring out how to explain to a credit card company (probably through an over seas call center) that you would like to refund a charge from X-many months ago.
 
Re: SWFA - hands down, WORST company I've dealt with

I have been buying items from SWFA for well over 15 years and I have never had a problem. I have found that their employees are very helpful, and truely know the items they are selling. I know sometimes the companies SWFA buys from are the hold up. I will continue to buy from SWFA, they have always been fair to me and all of my friends who have purchased from them.
 
Re: SWFA - hands down, WORST company I've dealt with

I had received great customer service with SWFA. Seems like you just came on here to bash them and run. They run great deals and make a great product. I had a minor issue with my 5-20 they immediately replaced it.
 
Re: SWFA - hands down, WORST company I've dealt with

Like stated my me many times NO way SWFA charges for items not shipped and I own 4 SWFA 5-20 one 1-4 and waiting on the 1-6. People just don't understand what happens when refunds are given for items purchased months ago. I have personally dealt with issues like this for my business and returned items and customer complained I never refunded him after 30 days to which I check my account and they clearly show that a refund has been issued. CC's can be a tricky thing.

Now we know a little of both sides.



Aron-
 
Re: SWFA - hands down, WORST company I've dealt with

I have no complaints from my experiences with SWFA, Optics planet however is another story....this guy had one of the scopes for 4 months. Even if it was unused Optics Planet would say your on your own. Just be grateful SWFA let you return it and Damn I wish I had the coin at the time the deal was going on.
 
Re: SWFA - hands down, WORST company I've dealt with

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: SWFA</div><div class="ubbcode-body">I would be more than glad to look up every single minute detail in regards to this order/return if the OP would kindly give me a clue in regards to who he is, so that I can investigate this matter.

To those reading this, please do not pass judgment until you have heard both sides.

I can assure you that we process returns as promptly as we can. The longest a return ever has to wait to be opened would be one business day but could be three non business days if we received it late on Friday (it might not get opened until Monday).

Our returns department would get the paper work and process the return the same day or next day if it was a heavy return day.

Since we have only had a few people cancel their package deals we are looking at all of them to narrow down who this is and what went wrong.

<span style="font-weight: bold">From what I am learning today from our customer service, they feel confident they know what order it is</span> and they informed me that he was issued a full refund including shipping both ways even though he has had the scope since May and mounted and used it.

The refund was issued the day it was received but since the charge was five months old it requires a different process that takes a while for the credit card processing company to complete. Special forms have to be filled and sent in, etc. It is not as simple as hitting a "refund" button like we can do on orders less than 120 days old.

From what I understand this was uncharted waters for our customer service. A very unique situation that has set a record for the longest time to pass between purchase and refund.

We offered an unprecedented deal, shipped ahead part of the deal (only charged him for what was shipped), sent a call tag for a product he used for five months and refunded him completely when we received the product back.

I do not know what we could have done differently but we will be discussing it and learning from it. I think most companies can only do a store credit after such a long time period has elapsed and the lengthy delay and paper work with the credit card company may be the reason. I know with our Pay Pal account, after 90 days we cannot even do a refund.

For what it is worth, our apologies go out to the OP for the bad experience he had with our company. </div></div>


Unprofessional as fuck.

'Feeling certain' that a transaction belongs to the OP is not remotely good enough, in my opinion, to drag it out in public view as 'your side' of the story. IF that transaction belongs to the OP then you guys have been more than reasonable and the customer is being a complete asshole.

If not, you've just stepped on SWFA's collective crank.

Maybe I'm just old fashion.
 
Re: SWFA - hands down, WORST company I've dealt with

SWFA still gets all my optics business. Two SWFA SS scopes, about five different sets of rings and mounts, and a S&B PMII through them to date without a single problem. They even worked with me when I had the S&B on order while going through a lot of financial issues at the time. They also helped me out calling in an order change on some rings over the phone from a parking lot with selecting the exact height I needed.

SWFA, you guys still rock and please pass on my gratitude to your staff. More business from me next year too, I have S&B fever again...
 
Re: SWFA - hands down, WORST company I've dealt with

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: FailureToStart</div><div class="ubbcode-body"><div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: SWFA</div><div class="ubbcode-body">I would be more than glad to look up every single minute detail in regards to this order/return if the OP would kindly give me a clue in regards to who he is, so that I can investigate this matter.

To those reading this, please do not pass judgment until you have heard both sides.

I can assure you that we process returns as promptly as we can. The longest a return ever has to wait to be opened would be one business day but could be three non business days if we received it late on Friday (it might not get opened until Monday).

Our returns department would get the paper work and process the return the same day or next day if it was a heavy return day.

Since we have only had a few people cancel their package deals we are looking at all of them to narrow down who this is and what went wrong.

<span style="font-weight: bold">From what I am learning today from our customer service, they feel confident they know what order it is</span> and they informed me that he was issued a full refund including shipping both ways even though he has had the scope since May and mounted and used it.

The refund was issued the day it was received but since the charge was five months old it requires a different process that takes a while for the credit card processing company to complete. Special forms have to be filled and sent in, etc. It is not as simple as hitting a "refund" button like we can do on orders less than 120 days old.

From what I understand this was uncharted waters for our customer service. A very unique situation that has set a record for the longest time to pass between purchase and refund.

We offered an unprecedented deal, shipped ahead part of the deal (only charged him for what was shipped), sent a call tag for a product he used for five months and refunded him completely when we received the product back.

I do not know what we could have done differently but we will be discussing it and learning from it. I think most companies can only do a store credit after such a long time period has elapsed and the lengthy delay and paper work with the credit card company may be the reason. I know with our Pay Pal account, after 90 days we cannot even do a refund.

For what it is worth, our apologies go out to the OP for the bad experience he had with our company. </div></div>


Unprofessional as fuck.

'Feeling certain' that a transaction belongs to the OP is not remotely good enough, in my opinion, to drag it out in public view as 'your side' of the story. IF that transaction belongs to the OP then you guys have been more than reasonable and the customer is being a complete asshole.

If not, you've just stepped on SWFA's collective crank.

Maybe I'm just old fashion.</div></div>

This post is retarded as fuck, maybe I'm just.......nevermind that is all
 
Re: SWFA - hands down, WORST company I've dealt with

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: FailureToStart</div><div class="ubbcode-body"><div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: SWFA</div><div class="ubbcode-body">I would be more than glad to look up every single minute detail in regards to this order/return if the OP would kindly give me a clue in regards to who he is, so that I can investigate this matter.

To those reading this, please do not pass judgment until you have heard both sides.

I can assure you that we process returns as promptly as we can. The longest a return ever has to wait to be opened would be one business day but could be three non business days if we received it late on Friday (it might not get opened until Monday).

Our returns department would get the paper work and process the return the same day or next day if it was a heavy return day.

Since we have only had a few people cancel their package deals we are looking at all of them to narrow down who this is and what went wrong.

<span style="font-weight: bold">From what I am learning today from our customer service, they feel confident they know what order it is</span> and they informed me that he was issued a full refund including shipping both ways even though he has had the scope since May and mounted and used it.

The refund was issued the day it was received but since the charge was five months old it requires a different process that takes a while for the credit card processing company to complete. Special forms have to be filled and sent in, etc. It is not as simple as hitting a "refund" button like we can do on orders less than 120 days old.

From what I understand this was uncharted waters for our customer service. A very unique situation that has set a record for the longest time to pass between purchase and refund.

We offered an unprecedented deal, shipped ahead part of the deal (only charged him for what was shipped), sent a call tag for a product he used for five months and refunded him completely when we received the product back.

I do not know what we could have done differently but we will be discussing it and learning from it. I think most companies can only do a store credit after such a long time period has elapsed and the lengthy delay and paper work with the credit card company may be the reason. I know with our Pay Pal account, after 90 days we cannot even do a refund.

For what it is worth, our apologies go out to the OP for the bad experience he had with our company. </div></div>


Unprofessional as fuck.

'Feeling certain' that a transaction belongs to the OP is not remotely good enough, in my opinion, to drag it out in public view as 'your side' of the story. IF that transaction belongs to the OP then you guys have been more than reasonable and the customer is being a complete asshole.

If not, you've just stepped on SWFA's collective crank.

Maybe I'm just old fashion. </div></div>

To be put in the category of a "professional" do you have to drop the F bomb?

I have never had a problem with SWFA or their customer service... maybe I am just lucky.
 
Re: SWFA - hands down, WORST company I've dealt with

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: FailureToStart</div><div class="ubbcode-body"><div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: SWFA</div><div class="ubbcode-body">I would be more than glad to look up every single minute detail in regards to this order/return if the OP would kindly give me a clue in regards to who he is, so that I can investigate this matter.

To those reading this, please do not pass judgment until you have heard both sides.

I can assure you that we process returns as promptly as we can. The longest a return ever has to wait to be opened would be one business day but could be three non business days if we received it late on Friday (it might not get opened until Monday).

Our returns department would get the paper work and process the return the same day or next day if it was a heavy return day.

Since we have only had a few people cancel their package deals we are looking at all of them to narrow down who this is and what went wrong.

<span style="font-weight: bold">From what I am learning today from our customer service, they feel confident they know what order it is</span> and they informed me that he was issued a full refund including shipping both ways even though he has had the scope since May and mounted and used it.

The refund was issued the day it was received but since the charge was five months old it requires a different process that takes a while for the credit card processing company to complete. Special forms have to be filled and sent in, etc. It is not as simple as hitting a "refund" button like we can do on orders less than 120 days old.

From what I understand this was uncharted waters for our customer service. A very unique situation that has set a record for the longest time to pass between purchase and refund.

We offered an unprecedented deal, shipped ahead part of the deal (only charged him for what was shipped), sent a call tag for a product he used for five months and refunded him completely when we received the product back.

I do not know what we could have done differently but we will be discussing it and learning from it. I think most companies can only do a store credit after such a long time period has elapsed and the lengthy delay and paper work with the credit card company may be the reason. I know with our Pay Pal account, after 90 days we cannot even do a refund.

For what it is worth, our apologies go out to the OP for the bad experience he had with our company. </div></div>


Unprofessional as fuck.

'Feeling certain' that a transaction belongs to the OP is not remotely good enough, in my opinion, to drag it out in public view as 'your side' of the story. IF that transaction belongs to the OP then you guys have been more than reasonable and the customer is being a complete asshole.

If not, you've just stepped on SWFA's collective crank.

Maybe I'm just old fashion. </div></div>

Really? For a company that has as large of a sales volume as SWFA to go through their records and be almost 100% on finding the order of the author of a completely anonymous post on a web forum is pretty good. If the OP had given his information they would be 100% for sure it was his order. There is nothing "unprofessional" about this and the fact that they took the time to even go through their records to respond to this anonymous rant on the internet and provide an explanation has me looking forward to doing business with SWFA in the future.

Leave professionalism out of it if you're just going to let loose a profanity laden rant. You're definitely not "old fashioned" as you claim to be. Part of the "old fashioned" mentality is a big thing called respect which you certainly don't have a firm grasp on.
 
Re: SWFA - hands down, WORST company I've dealt with

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Buzzsaw</div><div class="ubbcode-body">Unfortunately most of the Hide Sheeple protect their chrished sponsors and accept shitty service. Just the fact SWFA never called the OP back is not good business.

Right now the gun business is rockin. manufacturers can't make the shit fast enough to keep all of us supplied (what bad economy???!!!), these sponsors shouldn't make offers they simply can't deliver.

I love the Hide, it's by far the best forum out there but sometimes the members should hold off on building the shrines to these "godlike" sponsors and gun builders.

If somebody tells me they will do something in a certain amount of time, then it's my decision if I wait or not. BUT if I'm told I'll have something within a certain time, it doesn't happen and I don't get a call....bad business. Over promise, under deliver will soon catch up with all businesses, Hide Sponsors or not.

Now, the sheeple can rag on me......... </div></div>


people who use the word sheeple=less than intelligent
 
Re: SWFA - hands down, WORST company I've dealt with

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: FailureToStart</div><div class="ubbcode-body">
Unprofessional as fuck.

'Feeling certain' that a transaction belongs to the OP is not remotely good enough, in my opinion, to drag it out in public view as 'your side' of the story. IF that transaction belongs to the OP then you guys have been more than reasonable and the customer is being a complete asshole.

If not, you've just stepped on SWFA's collective crank.

Maybe I'm just old fashion. </div></div>

We are 100% certain that the transaction detailed above belongs to the OP. We did not reveal or "drag out in public" his name, address, e-mail, phone number, IP, etc.
 
Re: SWFA - hands down, WORST company I've dealt with

SWFA, like others, has always been prompt with every phone call/email/order.

No problems here.
 
Re: SWFA - hands down, WORST company I've dealt with

I'll back SWFA on this. They didn't post; "Based on the jackass replies of this inbred idiot, we feel we know who it is." They said ZERO negative, other than pointing out AND NOT DRAGGING ATTENTION TO THE FACT THE SCOPE WAS IN FACT USED! At least that's sure how I read it. And as someone who's dealt with CC's- refunds after this long are a huge PITA which is why alot of companies will cut a check at this point instead. Sounds like SWFA hasn't been in this position before- shocker a great track record- and is doing their best to make an impossibly unhappy customer content.

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: SWFA</div><div class="ubbcode-body"><div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: FailureToStart</div><div class="ubbcode-body">
Unprofessional as fuck.

'Feeling certain' that a transaction belongs to the OP is not remotely good enough, in my opinion, to drag it out in public view as 'your side' of the story. IF that transaction belongs to the OP then you guys have been more than reasonable and the customer is being a complete asshole.

If not, you've just stepped on SWFA's collective crank.

Maybe I'm just old fashion. </div></div>

We are 100% certain that the transaction detailed above belongs to the OP. We did not reveal or "drag out in public" his name, address, e-mail, phone number, IP, etc. </div></div>
 
Re: SWFA - hands down, WORST company I've dealt with

SWFA has supported us with products for review videos in the past.

However, I have also personally purchased from them online several times and received very satisfying service.

In one instance I ordered items that were out of stock. They advised me immediately, I was able to modify my order and get it shipped promptly.

I don't really have a dog in this fight other than to say the SWFA SS 5-20x50 is an excellent rifle scope from a company that seems intent on providing as high a value to the end user as possible. Someone is going to get a great deal on a used 5-20x.
 
Re: SWFA - hands down, WORST company I've dealt with

Shit/anomalies happen.

I've been nothing but satisfied with any interaction and product from SWFA.
 
Re: SWFA - hands down, WORST company I've dealt with

OP needs to apologize, IMHO. Well on second he doesn't have too but it would be a good gesture.

I just don't see where SWFA is screwing him in any way here. A family business struggling to grow and striving to do everything right for it's base. Things in life will not always go the way we anticipate. Not for me, not for you & not for SWFA. The build of the new SS 1-6 was delayed, this is nothing so new in this business. The SS 1-6 is due to start shipping next week. OP could have had his smoking deal done before he ever saw his refund, in retrospect.

Maybe a resolution can be SWFA offer OP back the 5-20 (used just like OP sent back) and ship him the new 1-6 too with deal honored of course. That way everybody wins. I don't know I'd do that for OP though. To be honest OP is poison.
 
Re: SWFA - hands down, WORST company I've dealt with

I remember buying scopes from SWFA in the early 1990s.
There was no www.
I was buying with a 1-800 number I found in Shotguns news.
A woman with a Southern accent would take my order and ship me a scope at discount prices.
I have been buying scopes, binoculars, range finders, etc from them for ~ 20 years.
They don't make the scopes, they just ship them, and they do a great job of that.
I consider the SWFA website a great resource for information AND buying scopes.
 
Re: SWFA - hands down, WORST company I've dealt with

I own four SWFA SS scopes, including a couple of 5x20s and am patiently waiting on my 1x6. All the glass has been great and without issue.

In addition, I purchased a range finder from them that they price matched a different vendor less 10% deal that they offer. It was a smoking deal.

I have been happy with my dealings with SWFA and recommend them without hesitation.
 
Re: SWFA - hands down, WORST company I've dealt with

I ordered a scope from SWFA after I called them and talked to some girl that couldn't spell scope. She assured me it was in stock. 4 weeks later I still hadn't received the scope (after waiting paitiently) I called and aked them what the deal was. They said the scope was out of stock and would be 6 weeks before they get it in and couldn't assure me if my order would get filled. No apology, kiss my ass, nothing. I already missed the first match of the season because of this so I called Chris at Sportoptics and received my scope a couple of days later. No more SWFA for me either. Bash away.
 
Re: SWFA - hands down, WORST company I've dealt with

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: SWFA</div><div class="ubbcode-body"><div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: FailureToStart</div><div class="ubbcode-body">
Unprofessional as fuck.

'Feeling certain' that a transaction belongs to the OP is not remotely good enough, in my opinion, to drag it out in public view as 'your side' of the story. IF that transaction belongs to the OP then you guys have been more than reasonable and the customer is being a complete asshole.

If not, you've just stepped on SWFA's collective crank.

Maybe I'm just old fashion. </div></div>

We are 100% certain that the transaction detailed above belongs to the OP. We did not reveal or "drag out in public" his name, address, e-mail, phone number, IP, etc. </div></div>


Well shit, that's all you had to say!


OP - Unfuck yourself. If SWFA is the worst company you've ever dealt with, even with the slant you give it, then you don't get out much.
 
Re: SWFA - hands down, WORST company I've dealt with

I've dealt with SWFA a few times and I have a SS scope that I really like. I believe they have excellent scopes, but that's about it. They are far from the worst company I've dealt with, but I don't like them nearly as much as many guys here seem to. I think there are definitely other optics retailers out there with better customer service.
 
Re: SWFA - hands down, WORST company I've dealt with

OP has egg on his face.

SWFA gives him a full refund on a scope that was used for 5 months, and he's still complaining because he's impatient?

Some people you just can't please, no matter how "customer focused" you are.

Ironically, I think the OP's rant has actually demonstrated that SWFA has great CS and is a good company.
 
Re: SWFA - hands down, WORST company I've dealt with

I can't believe they gave him a refund on the 5-20. That's like going to the grocery store, buying a steak, eating it, pooping it out, and then returning it because you didn't like the potatoes that accompanied it.

Good for SWFA keeping their customer service top notch. About to place an order.
 
Re: SWFA - hands down, WORST company I've dealt with

I've used SWFA for many years and never had any problems with them.

To be precise, I've ordered 9 scopes total from them and had to return only one which was a SS fixed 10X that was promptly exchanged.

I buy my scopes from SWFA and CS Tactical, both are top notch.
 
Re: SWFA - hands down, WORST company I've dealt with

One of the single best buying experiences I have ever had was when I bought my IOR from the samplelist, in person. Very good folks, and have ordered may times since then.
 
Re: SWFA - hands down, WORST company I've dealt with

I can't wait any longer for my package deal either. Not bashing. Just ready. They told me it would be a while and I agreed. Thats the deal. I'm just un patient. Good luck OP
 
Re: SWFA - hands down, WORST company I've dealt with

Well, this is now only my 2nd post ever so bare with... I I'm sure that my 1st post read like I was having my period or something so my apologies to the offended. But I wasn't really looking for sympathy as much as I wanted to warn anyone to think twice before dealing with SWFA after the experience I personally had. Sniper's Hide "friend" or not. Hell, ESPECIALLY! And yes, I needed to bitch. But none the less, it was information for the individual to do with as they deem necessary. After having the honest pleasure of dealing with some truly exceptional companies on-line like GG&G, AZARMAMENT and LA RUE, just to name a few, I was truly appalled after dealing with SWFA's customer service. And as you can see in my post, I was quite pissed off after waiting FOUR MONTHS. And whether or not this was a "pre-order" I do not even know because I was sold this over the phone by a SWFA sales rep when I called in for the failed "10,000 likes" promo SH did on Facebook. I'm sure I wasn't the only one that didn't know SWFA decided they didn't reach the 10k soon enough so they backed out. (Now who's Impatient?) Nor did anyone ever say, "keep your fingers crossed that the other Optic in this deal ever shows up bud". When spending over a thousand of my hard earned dollars with a company let alone over $2,000, I would have appreciated, at the very least, an apology for having taken over four months. Or given some light to look toward at the end of the tunnel. Plus I was looking to spend another $3,500 for a PVS-14 and a $1,500 ACOG which I would would have considered SWFA for. Their loss. (THANK YOU GG&G!)
smile.gif
Hell, just spending only a few bucks at AZARMAMANT on a MAGPUL butt end that came broken ended up with a sincere apology and a replacement butt end put in the mail that same day. THAT is the way a company should be if they want to keep someone's business. Especially in the on-line market where someone isn't stuck buying from any one particular company.
And for anyone who does care, the follow up to all that, it SWFA did indeed refund my money... after 6 weeks of mistakes and false emails of how the returned funds were being denied by MY credit card. NOT. This problem, I was told, was due to it having been so long (yeah, tell me about it) But admittedly, SWFA's "fault" or glich really. And although it saddened me to return that beautiful optic, I was MUCH happier to have my $$$$$!
BTW - It's OK, if I read this, I'd probably hate me too...
 
Re: SWFA - hands down, WORST company I've dealt with

what "Failed Facebook" campaign are you talking about ? They reached the 10k likes and gave the discount ?

Did you try getting in after the fact or something ? To my knowledge they never backed out of the promotion, they sold more than expected because the campaign was a success.

Your 3 posts bashing the company with false information sounds sketchy to me ?
 
Re: SWFA - hands down, WORST company I've dealt with

Im not a huge SWFA fan, but waiting 4 months for a product is pretty much par for the course in this game.

You can have 2 or these 3 things.

Cheap
quality
fast
 
Re: SWFA - hands down, WORST company I've dealt with

I guess they have to be somebody's worst company ever. Certainly not mine. While I wish SWFA would make some improvements like providing more details in their item descriptions or create a search mechanism that allows you to do something like search for all FFP scopes between 2.5 and 15X magnification, they generally do just fine.
 
Re: SWFA - hands down, WORST company I've dealt with

I just waited 3 months getting some stuff for SWFA. I received multiple emails telling me what I wanted was backordered with the option to cancel order.

was no big deal. placed order in Nov, finally got package in Feb. was a surprise..

hell, I have waited 3yrs on a weapon before..
 
Re: SWFA - hands down, WORST company I've dealt with

I recently traded in a scope for a new one, and it was first rate service. cant complain, very good folks at SWFA.
 
Re: SWFA - hands down, WORST company I've dealt with

They just took back a scope that I bought last August. The scope was new, but the reticle was canted. It was way beyond the refund date according their policy, but they offered me a refund anyway. I settled for store credit, because with that kind of customer service I will buy more scopes from them.
 
Re: SWFA - hands down, WORST company I've dealt with

Good post, you have MY sympathy.
 
Re: SWFA - hands down, WORST company I've dealt with

Maybe better PR or customer service from SWFA would be more appropriate. Some guys must works hard and save the money for a long time. Why not to respect that? Customer first, have we forgot?
 
Re: SWFA - hands down, WORST company I've dealt with

And I am tired of bullshit advertisement on my Facebook.
 
Re: SWFA - hands down, WORST company I've dealt with

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: E Rock</div><div class="ubbcode-body">Well, this is now only my 2nd post ever so bare with... I I'm sure that my 1st post read like I was having my period or something so my apologies to the offended. But I wasn't really looking for sympathy as much as I wanted to warn anyone to think twice before dealing with SWFA after the experience I personally had. Sniper's Hide "friend" or not. Hell, ESPECIALLY! And yes, I needed to bitch. But none the less, it was information for the individual to do with as they deem necessary. After having the honest pleasure of dealing with some truly exceptional companies on-line like GG&G, AZARMAMENT and LA RUE, just to name a few, I was truly appalled after dealing with SWFA's customer service. And as you can see in my post, I was quite pissed off after waiting FOUR MONTHS. And whether or not this was a "pre-order" I do not even know because I was sold this over the phone by a SWFA sales rep when I called in for the failed "10,000 likes" promo SH did on Facebook. I'm sure I wasn't the only one that didn't know SWFA decided they didn't reach the 10k soon enough so they backed out. (Now who's Impatient?) Nor did anyone ever say, "keep your fingers crossed that the other Optic in this deal ever shows up bud". When spending over a thousand of my hard earned dollars with a company let alone over $2,000, I would have appreciated, at the very least, an apology for having taken over four months. Or given some light to look toward at the end of the tunnel. Plus I was looking to spend another $3,500 for a PVS-14 and a $1,500 ACOG which I would would have considered SWFA for. Their loss. (THANK YOU GG&G!)
smile.gif
Hell, just spending only a few bucks at AZARMAMANT on a MAGPUL butt end that came broken ended up with a sincere apology and a replacement butt end put in the mail that same day. THAT is the way a company should be if they want to keep someone's business. Especially in the on-line market where someone isn't stuck buying from any one particular company.
And for anyone who does care, the follow up to all that, it SWFA did indeed refund my money... after 6 weeks of mistakes and false emails of how the returned funds were being denied by MY credit card. NOT. This problem, I was told, was due to it having been so long (yeah, tell me about it) But admittedly, SWFA's "fault" or glich really. And although it saddened me to return that beautiful optic, I was MUCH happier to have my $$$$$!
BTW - It's OK, if I read this, I'd probably hate me too...</div></div>

InternetPolice.jpg
 
Re: SWFA - hands down, WORST company I've dealt with

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: ctsmith</div><div class="ubbcode-body">Guys,

The bottom line is that SWFA admits to being in possession of a scope which they approved to be returned. SWFA has not refunded the purchase price approximately a month after the return. I will not let loyalty blind me of the fact this is wrong, plain and simple.

And you are right

</div></div>
 
Re: SWFA - hands down, WORST company I've dealt with

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Oddball-Six</div><div class="ubbcode-body">

InternetPolice.jpg
</div></div>

Is that a Chris Dorner sighting? Will he be the next Elvis? Enquiring minds want to know.
 
Re: SWFA - hands down, WORST company I've dealt with

Vastly most of the SWFA "likes promo" pre order guys have hung in there, & continue to hang in there. I've been waiting, mostly patiently but I have had my moments of weakness in the wait, I admit that, but hung in there and I get my SS 1-6 HD this coming Tuesday 2/19. I'm glad I was so determined to wait for the scope. I will do business with SWFA again, can't wait for my first excuse.

The guys who did the 1-6, 5-20 combo deal would not have gotten theirs just yet. Their orders were placed a little while after the 1-6's 5000 likes deal.
And SWFA is still trying to catch up on enough stock so they inspect & then ship as they come in. OP would still be waiting for just a little while longer but too bad he had to loose his mind. I mean, stupid me for not doing combo deal instead. I could have been playing with a SS 5-20 HD this whole time and been perfectly content. So I have been content, not perfectly, but content in using a SS 12x with mil quad reticle this whole time. That's a great scope for the money!!
 
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