I ordered IMR 8208xbr and federal 210 primers on 2/7/13. Received a notification. Called several times, and sent emails. Still no products in my hand. My card hasnt been charged yet so its fine.
- Thread starter neal007
- Start date
Bruno's is ass rape city. Not only are 1000 primers $60 but they make you buy 3000. I need powder bad but I'm really on the fence about ordering from them and of course they're the only mofo's who actually have stock in.
That's exactly what they're betting on - that someone will really need something bad enough to justify the price gouge. Thankfully, I'm not in that situation just yet.
I have an Bruno's order confirmation from March 4th for items that were in stock when I ordered. I have received nothing and now those items are out of stock. Are they really that far behind in shipping, or am I just shit-out-of-luck? Tried calling dozens of times. The phone must be off the hook as it is always busy. Pretty sad situation.
I ordered a barrel and it was the wrong one for my project and they are wanting to charge me a 15% restocking fee. F'in criminals!!
Your point? Bruno's dealer cost is no different than any other dealer of its size, yet the prices are significantly higher than even the biggest supply stores (cabelas, bass pro). And I've been to their 'store'. Its nothing more than a $2k/month industrial building with a pathetic store front.
Their only reason for charging what they do is greed, or because they feel they can.
Anyone that purchases from them is desperate or just plain dumb.
You ever owned a business or had to pay rent insurance or payroll?
Sent from my Z10 using Tapatalk 2
From the 6mmBR forum:
Update on Brunos -- Here are the Facts
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Topic: Update on Brunos -- Here are the Facts (Read 374 times)
Forum Boss
Administrator
Posts: 1004
Update on Brunos -- Here are the Facts
« on: Today at 01:49 PM »
Reply
I spoke at length with Lester Bruno today. I want to share some facts that can put the situation in perspective. Lester wants people to know that he and his staff are working as hard as possible. He has hired extra help and rented additional stockroom space, but he asks people to be patient and understand that "our business is facing an impossible situation... with an order increase of unprecedented magnitude."
- Bruno's has been inundated with orders. Overall they are filling 400% more orders than ever before. That's right -- they are trying to deal with FOUR TIMES as many orders as ever before in history.
- The demand for powder and products is an Order of Magnitude greater than ever before. So far in 2013, Bruno's has shipped TEN TIMES as much hazmat product as during the entire year of 2012.
- Lester HAS hired new staffers and added a phone line. Nonetheless, he and his daughter Amy are now working 14 hours a day. Lester lost 15 pounds off his body last month because he was working so hard he wasn't eating.
- One reason for delay is that the UPS truck, by UPS policies, is limited to 100 lbs. of hazmat material per truck. Sometimes UPS sends only one truck a day. This causes a back-log which is beyond Bruno's control.
- The big demand is for powder and primers. However, the powder-makers are only delivering a small fraction of the product Bruno's has on order. To give you an idea of the demand, Lester has 200,000,000 (two hundred million) Federal primers on order.
- Bruno's operation is filling orders as fast as it can, but product is not flowing in as needed. Bruno's has over $10,000,000 (ten million dollars) in product back-ordered. This includes everything. He's ordered $3.5 million in primers alone.
- Inventory that would normally arrive on a regular basis has been choked off. For example, Sierra is 2.5 months behind in bullet deliveries.
- One reason for an increase in primer prices is that the manufacturers are only delivering in small lot quantities (100 lbs vs. 2000 lbs). This means significantly higher hazmat and shipping fees per unit -- fees paid by Brunos on receipt of product.
- There is a current backlog of 2500+ emails. If you consider it may easily take 10 minutes to review an order and answer an email, that backlog represents at least 416 man-hours of response time. That's 10.4 forty-hour weeks -- just to answer emails already in the queue.
- A "crisis-response" decision was made to halt phone orders. The reason is simple... answering the phone made it impossible, even with the additional staff, to pull and fill existing orders. Remember that the overall volume of orders has increased 400% since last year.
Lester offered three suggestions that can help Forum members:
1. If you wish to cancel an order, send an email with the word "Cancel" or "Cancellation" in the subject line. All such emails will be given priority.
2. Do not order small quantities of primers. Lester has been deluged with orders for 1000 or 2000 primers, but many customers don't realize that they will have to pay a full $27.50 hazmat charge (plus shipping) for this small quantity (1K or 2K). Bruno's staff communicates this to customers, who then often cancel the order. This wastes a lot of time, interfering with the processing of larger orders.
3. If you have an old powder back-order, that is aged many weeks, consider replacing that order with a newer order with substitute powders that may be more readily available.
------------------
I would add that if you comprehend that Bruno's is dealing with a 400% increase in total orders and a 1000% increase in hazmat orders, you can see that there is no easy solution here. It's not a simple matter of "hiring a temp to answer the phones". Experienced, knowledgeable personal still have to review orders, pull product, adjust inventory numbers, pack, and arrange for shipping. I suggested to Lester that he bring in additional help for the phones, and he is considering that. But the scale of the order backlog is so massive that there is no "easy fix".
« Last Edit: Today at 04:23 PM by Forum Boss »
-------------------------------------------------------------------------------------------------------------------------------------
Update on Brunos -- Here are the Facts
-------------------------------------------------------------------------------------------------------------------------------------
Topic: Update on Brunos -- Here are the Facts (Read 374 times)
Forum Boss
Administrator
Posts: 1004
Update on Brunos -- Here are the Facts
« on: Today at 01:49 PM »
Reply
I spoke at length with Lester Bruno today. I want to share some facts that can put the situation in perspective. Lester wants people to know that he and his staff are working as hard as possible. He has hired extra help and rented additional stockroom space, but he asks people to be patient and understand that "our business is facing an impossible situation... with an order increase of unprecedented magnitude."
- Bruno's has been inundated with orders. Overall they are filling 400% more orders than ever before. That's right -- they are trying to deal with FOUR TIMES as many orders as ever before in history.
- The demand for powder and products is an Order of Magnitude greater than ever before. So far in 2013, Bruno's has shipped TEN TIMES as much hazmat product as during the entire year of 2012.
- Lester HAS hired new staffers and added a phone line. Nonetheless, he and his daughter Amy are now working 14 hours a day. Lester lost 15 pounds off his body last month because he was working so hard he wasn't eating.
- One reason for delay is that the UPS truck, by UPS policies, is limited to 100 lbs. of hazmat material per truck. Sometimes UPS sends only one truck a day. This causes a back-log which is beyond Bruno's control.
- The big demand is for powder and primers. However, the powder-makers are only delivering a small fraction of the product Bruno's has on order. To give you an idea of the demand, Lester has 200,000,000 (two hundred million) Federal primers on order.
- Bruno's operation is filling orders as fast as it can, but product is not flowing in as needed. Bruno's has over $10,000,000 (ten million dollars) in product back-ordered. This includes everything. He's ordered $3.5 million in primers alone.
- Inventory that would normally arrive on a regular basis has been choked off. For example, Sierra is 2.5 months behind in bullet deliveries.
- One reason for an increase in primer prices is that the manufacturers are only delivering in small lot quantities (100 lbs vs. 2000 lbs). This means significantly higher hazmat and shipping fees per unit -- fees paid by Brunos on receipt of product.
- There is a current backlog of 2500+ emails. If you consider it may easily take 10 minutes to review an order and answer an email, that backlog represents at least 416 man-hours of response time. That's 10.4 forty-hour weeks -- just to answer emails already in the queue.
- A "crisis-response" decision was made to halt phone orders. The reason is simple... answering the phone made it impossible, even with the additional staff, to pull and fill existing orders. Remember that the overall volume of orders has increased 400% since last year.
Lester offered three suggestions that can help Forum members:
1. If you wish to cancel an order, send an email with the word "Cancel" or "Cancellation" in the subject line. All such emails will be given priority.
2. Do not order small quantities of primers. Lester has been deluged with orders for 1000 or 2000 primers, but many customers don't realize that they will have to pay a full $27.50 hazmat charge (plus shipping) for this small quantity (1K or 2K). Bruno's staff communicates this to customers, who then often cancel the order. This wastes a lot of time, interfering with the processing of larger orders.
3. If you have an old powder back-order, that is aged many weeks, consider replacing that order with a newer order with substitute powders that may be more readily available.
------------------
I would add that if you comprehend that Bruno's is dealing with a 400% increase in total orders and a 1000% increase in hazmat orders, you can see that there is no easy solution here. It's not a simple matter of "hiring a temp to answer the phones". Experienced, knowledgeable personal still have to review orders, pull product, adjust inventory numbers, pack, and arrange for shipping. I suggested to Lester that he bring in additional help for the phones, and he is considering that. But the scale of the order backlog is so massive that there is no "easy fix".
« Last Edit: Today at 04:23 PM by Forum Boss »
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still there is no excuse for bogus charges on peoples account.
You're asking the wrong person/entity here. You'd serve yourself better to ask the owner of powder valley, third generation shooters, graf&sons...hell, any business you can think of that sells powders and primers. My assurance is that the answer to those questions is "yes".
And while you're at it ask them why they haven't doubled their prices on primers or increased powder prices by 15-30%. My assumption is they will say they don't believe in price gouging or 100% mark ups on consumable items.
I just ordered powder from powder valley. $152 for an 8 pound jug. They had just received it in 3 days ago. Brunos wants almost $180 for the same jug and charges more for hazmat(I think they are at $40. Powder valley is $27.50).
8lb jug varget:
PV=$152
Bruno=$199(!!!!!)
Please explain your logic again.
Bottom line is brunos is treating this reloading supply shortage like the oil companies on demand and are raising prices based on speculation and speculation alone.
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Just recieved a reply to the e-mail I sent a couple days ago about my order for Berger 105 6mm Hybrids on the day they showed up on the web site,they were sorry, but they ran out before they got to me so , I just canceled , no back order for me .
P
Pleistarchus
Guest
People like this "DO NOT" deserve to be in business. Support as many Hide members as you can. Post what you need, and it won't take long.
....you've got to be kidding me.....smart business is just smart business. It doesn't matter whether you are selling cookies or bullets. If you screw people over(not answering e-mails or phone calls or charging crap to their credit cards) you'll end your business quickly!!
Bruno Shooters Supply is run by a group of ass-clowns. They DON'T get it!
Yea, I got in an order of bullets and a neck bushing approx. 5 weeks after order placement back in early March. Another prior order has not been filled and I've been unsuccessful in getting calls answered or emails responded to. The bushing delivered was incorrect and a return was arranged by sending them an inquiry via fax which resulted in a somewhat prompt efficient pleasant return call. All I can speak to is my limited experience here. I tried to place an order 2-3 years ago for a 3-400$ front rest and was directed to a lesser version and another proprietor by Amy as theirs were not appropriate for my needs and trajectory in shooting at that time. I would have sallied forth but Amy was patient and honest in directing me elsewhere when she could have taken the order. I get the sense they are overworked and understaffed. As a sole proprietor myself, in this economy, with Obamacare and all the ramifications of part-time vs. full-time employees and like them having a seasonal business (overstaffed for 2 months and understaffed for the next 3), making sure everyone's paychecks clear, forms filed/regulations met ad-nauseum, I can sympathize with their likely circumstances. I'm not complaining, there's fresh bread on my table by God's grace which is more than many can say. We both serve the public and their expectations deserve to be met to the best of our abilities and I suspect they also are trying to achieve this in this present insanity some choose to call an economic free enterprise system. Don't like it, shop elsewhere, I wouldn't blame you and they likely will not either.
Cheers, Pete
Cheers, Pete
