Compliments to:

Maggot · Jul 31, 2023

Vortex Optics and the USPS.

Ordered a set of replacement turret cover caps for my scope (free under warranty) on Friday. Got the notification that they are in my PO Box this morning (Monday). Hard to beat that kind of service.

Thanks USPS and Vortex

NoDopes · Jul 31, 2023

Who has better customer support?
Vortex or Dillon?

Hard call for me.

kenny1773 · Jul 31, 2023

I have to ask, which scope and what was wrong with the caps?

and the USPS delivery was just luck

Maggot · Jul 31, 2023

kenny1773 said:
I have to ask, which scope and what was wrong with the caps?

and the USPS delivery was just luck

Vortex 4.5x27x56. Turret cover caps are aluminum. they give you a special plastic tool but I didnt have it so used a screwdriver and they got a bit bit messed up. they say a nickel works perfectly.

USPS can be hit or miss though 95% of the time I've had excellent service.

DIBBS · Jul 31, 2023

I've got some boogered up vortex Razor caps too. I should give em a call as well.

kenny1773 · Jul 31, 2023

cool, I was wondering if it was a manufacturing defect, but looks like an end user error

DIBBS · Jul 31, 2023

kenny1773 said:
cool, I was wondering if it was a manufacturing defect, but looks like an end user error

Perhaps NOT, if end user is cheap... err frugal like me, and purchases used on occasion

Maggot · Jul 31, 2023

kenny1773 said:
cool, I was wondering if it was a manufacturing defect, but looks like an end user error

DIBBS said:
Perhaps NOT, if end user is cheap... err frugal like me, and purchases used on occasion

In this case it was the end user fuck up. They supply a nice little Nylon/plastic tool, but you never have those when you need them so you use a screwdriver...thus dings.

ggmanning · Jul 31, 2023

That looks better than all the scopes I own on anything......

Vortex has always been good to deal with in my experience.

Ronws · Jul 31, 2023

Maggot said:
Vortex 4.5x27x56. Turret cover caps are aluminum. they give you a special plastic tool but I didnt have it so used a screwdriver and they got a bit bit messed up. they say a nickel works perfectly.

USPS can be hit or miss though 95% of the time I've had excellent service.

I will go one for one. I took a new scope to the range to zero. While I was there, I had evidently accidentally dropped the rev stop ring, probably in the brass pile.

So, I emailed them and they sent me a new one, fast, on warranty, though I was willing to pay because it was my foul-up.

And I have not had a scope failure, yet. Others who have mentioned failures send them in and get new ones free. But they don't mention that. They only mention the problem. I wonder why that is?

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Maggot

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DIBBS

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