Looking for a way to make contact with AERO. Unfortunately they do not answer or reply. Bought a new competition Solus bolt gun and the initial outing the plastic mag latch broke. Called to buy a replacement and was advised they do not sell them. Even offered to pay for shipping. Was told an RMA would have to be created and sent in for evaluation by R&D to see if eligible for warranty. So I did, over a month ago. No response, they have no update when I do get through and was told warranty dept. does not have a phone number and is at a different location. Don't want any troubles, just want a fargin mag latch. Anybody have an in at AERO? Ref RMA 184925.
- Thread starter misternuke
- Start date
Which stock is it in?
So far it’s comical. Just the process alone is like no other. Holding the weapon hostage because you want to do forensics on a .50 cent plastic latch? Can’t even buy one! And the customer service gal says there’s nothing she can do and no one I can talk to because they’re too busy. Try saying that to your customers. Soooooo bad.
Send a DM to the guy that I tagged a few posts up. He’s pretty high up in the engineering dept. He’s actually the one who designed and developed the Solus.
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