Amazon Help

[EddieNFL]

Anyone with better amazon fu than I.

Several days ago, I couldn't logon. Tried to change password, but never received email with one time password. Tried their contact link, but you have to logon to use. Googled and found an email...no response.

Googled and found a phone number. First call, could barely understand the CS rep. Said Amazon locked account due to suspicious activityI would receive email to verify identity...no email. Called again....same response. Called again...CS rep was not familiar with email to verify identity process and woyld turn over to account specialist. I should be contacted in one or two hours, but no more than 24 hours.

Waited 24 and called again. CS rep goes through the usual questions and tells me my user name is incorrect (same user for life of account). She basically tells me there is nothing she can do. I ask her to transfer me to a dept that can help. She asked which dept did I want. Getting a little frustrated by now. I said whatever dept can help me. She replies that is her dept. I said, you're telling me there is nothing that can be done; the hacker wins? Then she says she can forward to account specialist dept. I ask if she can transfer me...No, they don't have phones.

I listened to her type out a message to this dept and asked her to CC me, she would not. She told me to give them until Monday. I really don't expect a response.

Does anyone have another route I can try.

I would just dump it, but I still have several months of prime and a gift card sitting on the account.

I appreciate any help.

 

[Inifinty]

Do you have any other email accounts they may be sending the one time password to? Did you check your spam or junk email folders for their email? Things you can try if you haven't.

 

[Nik H]

Anyone with better amazon fu than I.

Several days ago, I couldn't logon. Tried to change password, but never received email with one time password. Tried their contact link, but you have to logon to use. Googled and found an email...no response.

Googled and found a phone number. First call, could barely understand the CS rep. Said Amazon locked account due to suspicious activityI would receive email to verify identity...no email. Called again....same response. Called again...CS rep was not familiar with email to verify identity process and woyld turn over to account specialist. I should be contacted in one or two hours, but no more than 24 hours.

Waited 24 and called again. CS rep goes through the usual questions and tells me my user name is incorrect (same user for life of account). She basically tells me there is nothing she can do. I ask her to transfer me to a dept that can help. She asked which dept did I want. Getting a little frustrated by now. I said whatever dept can help me. She replies that is her dept. I said, you're telling me there is nothing that can be done; the hacker wins? Then she says she can forward to account specialist dept. I ask if she can transfer me...No, they don't have phones.

I listened to her type out a message to this dept and asked her to CC me, she would not. She told me to give them until Monday. I really don't expect a response.

Does anyone have another route I can try.

I would just dump it, but I still have several months of prime and a gift card sitting on the account.

I appreciate any help.

Sounds like your account got hacked? I say that because of your comment regarding that the user name is incorrect. My advice

1. I would call any credit card company you use and ensure they accept no transactions from Amazon until you get this sorted out.
2. Have you tried logging in from both your PC and your mobile phone via the app? Clear Your Browser's Cache and Cookies before trying it again.
3. Use the chat line versus calling...it is way more effective. It documents the issues

 

[diverdon]

Could it be a browser problem? Have you cleared all your cookies and your history?

 

[kenny1773]

What no one at amazon will tell you or admit is that they think you are a fraudulent person trying to get away with something fraudulent. No matter how many times you call or email, they will continue to treat you like a criminal.

This happens to people for a wide variety of reasons, one of which is returning things. If you have returned too many thing in too short of a time (and this formula is a secret) you get put on THE LIST

Once on the list, it will take a lot of work to get off. Start out by emailing all of the following and asking nicely for help.

Executive Contacts
Primary Contact
Dave Clark
SVP, Worldwide Operations and Customer Service at Amazon
P.O. Box 81226
Seattle, WA 98108-1226
[email protected]

Secondary Contact
Mike Roth
Vice President, North America Operations at Amazon.com
P.O. Box 81226
Seattle, WA 98108-1226
[email protected]

Chief Executive
Jeff Bezos
President
P.O. Box 81226
Seattle, WA 98108-1226
[email protected]



Suggest that you think your account may have been compromised and that you need to discuss this with someone at a higher level as the standard support team has been unable to assist you.


Something similar to this happened to someone I know, he got his account back, but it took some effort on his part, and a realization that everyone you talk to is looking at a warning screen telling them that you are a fraudster and to treat you accordingly.

 

[EddieNFL]

Thanks for all the tips. No other emails, checked spam, all the usual. I return something now and again, but not that often. I already canx the card connected to the account.

Gonna email the contacts above and see what happens. This really sucks.

 

[Nik H]

Thanks for all the tips. No other emails, checked spam, all the usual. I return something now and again, but not that often. I already canx the card connected to the account.

Gonna email the contacts above and see what happens. This really sucks.

Try the chat route....I am telling you that it generally works far better than emails with companies like Amazon and it provides you with a transcription of the entire conversation that you can refer to later

 

[EddieNFL]

Try the chat route....I am telling you that it generally works far better than emails with companies like Amazon and it provides you with a transcription of the entire conversation that you can refer to later

Copy. Will do.

 

[EddieNFL]

Checked out the chat feature. Have to login to use.

 

[Nik H]

Checked out the chat feature. Have to login to use.

Damn

Good point

 

[EddieNFL]

So...never received a response from anyone at Amazon. Called again today and told the entire convoluted story to yet another CS rep. When I told her the previous rep has said "account specialists" did not have phones she was silent for about five seconds finally responding, "Well, uh, normally they don't, but I can transfer you since this is an ongoing problem."

Couple minutes later an "account specialist" comes on the line. She asks several account-related questions and puts me on hold. Comes back a couple minutes later and says, "I've unlocked your account." Now, how hard was that?

Part II...I still need a password. Rep sends email, never arrives, get disconnected. Rinse and repeat five or six times. I finally get blunt and demand to speak to another department. On hold for several minutes, rep comes back and says the "account changes" department tells me the problem is with your provider. You really think my provider affects the ability to receive emails on my phone as it is a different provider? Falls on deaf ears.

Contact provider tech support. Rep logs on my computer and checks everything - nothing, nada, nope. Nothing on their end, either. Call Amazon CS back. Tell the story again. SD rep pretty much tells me too bad, it sucks to be you. I get a little belligerent and demand to be elevated. She finally puts me on hold and a guy comes on the line, supposedly from the next department. Obvious from his tone she gave him a thorough briefing.

He asked me to describe my problem. I went through the entire story including troubleshooting with my provided. He looked at a few things and told me I needed to contact my provider, the problem is on their end. The synapses in my brain would have ignited a block of C4. After I finished berating him for not listening he put me on hold.

Comes back on the line and ask if I could provide another email address. You mean like I had recommended about four times now? He changes the email and sends a message. My computer and phone ding in less than 10 seconds. Another 20 and I'm in my account.

My last remark was, "So tell me again how it is my provider."

This all started last Sunday when they locked my account for suspicious activity. I had given my grandsons a couple of tablets to play with as we traveled and they downloaded lots of games from Amazon. I'm confident my email was flagged or pinged or raped or whatever when they did so.

These companies are so huge, they really don't have to care about individual customers. I was told different stories almost everytime I called. The reps will not provide any ID beyond first name. When a guy when a Pakistani answers the phone with an accent so thick I need an interpreter, I don't believe his name is Bob.

I appreciate the responses.

P.S. Never heard from Jeff Bozo or the other cucks.

 

[kenny1773]

Glad you got it sorted. The friend I had with this issue at amazon spent a ton more time on it and had someone from the office of the CEO finally resolve for him. He lost a lot with having bought into the whole Kindle world, losing your account means you lose access to books you have purchased.

I had a similar issue with ebay, and it took about a month to work out.