- Thread starter KZP
- Start date
Figuring out the upgrade process and tricks was a pain in the ass, but once done, it works just fine. Had a minor issue yesterday when the AMP rebooted unexpectedly while sitting idle for 5 minutes or so ... but that's been the only glitch thus far. Did you get all the way through the confirmed upgrade process, with the new version displaying when you turn on your AMP?
^^ this. Alex will get you fixed up. This is not a chyna purchase where you’re left holding a paperweight.
OP, can you close the loop here… did you get it fixed?
OP, can you close the loop here… did you get it fixed?
^^^ This. I got my AMP annealer on the Black Friday sale a couple of years ago, and it was DOA (turned on but that was all). I emailed the general contact address and Alex was on the phone to me within the hour (just so happened NZ's being 18 hours ahead worked out this time). I had a new unit as fast as it could be shipped.
They shipped mine immediately from Vegas, independent of returning the defective unit (of course, they provided a label; I do recfall there was some customs-related stuff that went with it). I don't recall exactly how long it took for the new one to arrive here (central NC), but it was as quick as I could ask. There is no way I could have improved the replacement process - it was as good as it could be. And the new annealer has been flawless.
Yeah, b/c even without a pilot (which my pilot should be here next week) I was able to still at least load up Aztec in analysis mode. I didn’t need a code b/c my software was already in place
They even say on thier website that you really don’t want to run upgrades on the annealers.
The amp press is different. Thay get updates as it gets new function or developments
So, I’ll still be anxious to know if the auto start works on mine
Ah yep, that’s a very bright red and rather clear note right there where you get their downloads.
Well, some folks also can’t resist touching something if it has a Wet Paint sign on it.
So help me here. I have a MKII/w Aztec and didn't know there was an "auto" function. Tried to follow the directions from their site and I don't think I have it or I can't get to it.
When I go through the setup,
Ampmate Setup
+ - Standard
+ Aztec
+ Standard
Just goes back and forth to Aztec / Standard??
My SN should be in the newer models and should have it installed 1841XX
I really don't want to lock it up with a software update.
What am I doing wrong?
When I go through the setup,
Ampmate Setup
+ - Standard
+ Aztec
+ Standard
Just goes back and forth to Aztec / Standard??
My SN should be in the newer models and should have it installed 1841XX
I really don't want to lock it up with a software update.
What am I doing wrong?
You need to update firmware if it doesn't show in the menu.
What did Alex say to do?
I haven't tried to contact him yet. Asked here first. Will send an email tonight.
I have had the download running for about 3 hours now. Seems a bit long.
Wait… you’re running an update, prior to hearing from Alex, and (as already pointed out) directly counter to AMP’s standard guidance?
No, it said you had to download it to your computer first. I don't think it is working because it is still "downloading". The pop-up said it would take a while, but hours is too long.
What’s the auto function? Are we talking about running an amp mate?
I use an amp mate so not sure it will do anything for me. Of course I can’t leave well enough alone and updating my unit. I hope this doesn’t bonk out. If it does - serves me well for fixing what’s not broken.
Update - was able to update both annealer and amp mate with no problems. Used a mac.
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Well, after many emails with Matt since midday and using a different software link mine finally updated. The website version just ran in loops and would never go past the slave update. It seemed to loaded but kept starting over and over. I stopped it and contacted Matt again and he sent a direct download link outside the website. That looked like it it loaded slave and main but would not finish. Another email to Matt and he said just turn it off and on, it should be good. It seems to be. Still have Aztec and now have auto.
If you do the update, be SURE you follow the instructions when it tells you to turn the AMP off / on. It will be 2 times. If you don't it will lock your Aztec.
Was a pain and took hours, but the support from AMP/MATT was great.
So…..I want that auto-start feature but I’m scared to update because of all the problems. Should I call them and ask first, or just give it a go?
I updated mine without any problems whatsoever. I did use a mac. Also never got a turn on and off until the end when it was done and the system had to reset.
It's worth it. Just time it so you don't need the machine right away if something goes wrong.
Ran the update this morning. Love it.
Just follow the directions on the updater and you shouldn’t have a problem.
Just follow the directions on the updater and you shouldn’t have a problem.
