Anyone ever gotten through to Sig customer service?

[TimK]

I broke my Kilo 3000's a few weeks ago. I've sent a couple messages through the website and just today waited in the telephone que. After holding for an hour or so it started ringing, but no one ever picked up.

I'm hoping it's just holiday season backup. Anyone else ever had success getting in touch with them?

 

[260284]

I broke my Kilo 3000's a few weeks ago. I've sent a couple messages through the website and just today waited in the telephone que. After holding for an hour or so it started ringing, but no one ever picked up.

I'm hoping it's just holiday season backup. Anyone else ever had success getting in touch with them?

It took a couple of weeks before I initially heard back from them on my Kilo 3000 binos. Communication was really spotty, but they finally sent a RMA and I got my new ones dumped on my front porch by FedEx yesterday. No one knocked or rang the doorbell, checked the tracking and they were there.

Happy to get a new pair, but it wasn't near as smooth as other companies I have delt with.