Rifle Scopes Best Customer Service in the Optics Business

[libertyman777]

I think this is a logical followup to the "Toughest Optic Poll". Participate only if you have first hand experience. You'll only vote for the best but you're most welcome to tell about bad experiences as well.

Customer service defined as:

Warranty Work
Custom Shop Work (if applicable)
Service Work
Other.

Thanks,

Paul

 

[NY700]

Re: Best Customer Service in the Optics Business

nikon was amazing. Guy at the range nocked a sinderblock off of a table hitting my windage know. Snapped it right off. Sent it in to nikon and inside a week had a brand new scope sent out to me no questions asked. Thought that was impressive.

 

[libertyman777]

Re: Best Customer Service in the Optics Business

I always put "other" and that's why. I seem to leave some out.

I personally voted for Vortex. Nice folks and the customer service is amazing.

My least favorable experience to date has been with Kahles. Talked to a rep on the phone whose was somewhat helpful but referred me to the website. I emailed my questions but with no reply. I was also told by the rep that they will no longer support any ZF models.

 

[Stringer]

Re: Best Customer Service in the Optics Business

I had good CS from Mueller.

My other scopes are Meopta, Leupold, Sightron, and Nightforce. I bought Meopta, Leupold, and Sightron in part based on their reputation for good CS, but so far haven't needed any support from any of them. I bought a NF because I figured I'd never need any support at all.

 

[ewoaf]

Re: Best Customer Service in the Optics Business

I voted USO, but have had a good experience with Nikon as well.

 

[Stringer]

Re: Best Customer Service in the Optics Business

Oh yeah, btw I voted "other"

 

[cgriff]

Re: Best Customer Service in the Optics Business

I had a real good experience with Wonder Optics CS. I bought one of their scopes used to try it out. The windage knob had a slight cant to it so I give Matt Wonders a call. He replaced the scope with a new model.

I know this scope isn't on par with the others in this list but it is a good scope for the money and great customer service.

Griff

 

[USACS]

Re: Best Customer Service in the Optics Business

I had to throw in for Vortex. Gotta love straight talk, no BS

 

[turboranger]

Re: Best Customer Service in the Optics Business

Other/Nikon :in a nut shell, cracked objective lens, sent in on a Tuesday, received on a Thursday new. Fast, professional, friendly! other then the lens I would not have used warranty work, nor do I feel I would never would have used it!

 

[samnev]

Re: Best Customer Service in the Optics Business

I voted for Leupold based on the exchange and free upgrade they did for me on one of their spotters

 

[head2h2o]

Re: Best Customer Service in the Optics Business

I vote for Nightforce. I did have to send a NXS in once, which they turned around very quickly. However, even above that, I have called them a few times just to ask odds and ends questions. They have always been helpful and don't make you feel stupid because you don't know something which I have experienced in talking with other companies at various times.

 

[Longshot38]

Re: Best Customer Service in the Optics Business

I've had good experiences with both Leupold and Premier. Leupold certainly did what was expected when I had a problem. But Premier has gone above and beyond.

 

[Jason280]

Re: Best Customer Service in the Optics Business

In my experience, Sightron has been the best. Leupold and Burris are good as well, but still a notch below the kind of service I have received from the fine folks at Sightron.

 

[cazorp]

Re: Best Customer Service in the Optics Business

Never had a problem so far, think it has something to do with all my scopes and binos are from Schmidt & Bender, Zeiss and Leica.

 

[308sako]

Re: Best Customer Service in the Optics Business

Deleted in protest

 

[1911.it]

Re: Best Customer Service in the Optics Business

This is a hard one to vote on. I have S&B, Vortex, IOR, and Swarovski and I haven't had a problem (yet) with any of these brands. I don't think there would be a problem with support for any of these brands. There are many reasons why I decide to buy a particular product, the most important is that I can count on the manufacturer making it right should there be a problem. If there is a premium to pay for the peace of mind then it is worth it to me.

 

[sobrbiker883]

Re: Best Customer Service in the Optics Business

USO was my vote.

I've had free upgrades on used scopes, the owner of the company walk me through work on the scope myself so I didn't have to send in (with the assurance that if I jacked it up I could send it in to be fixed by a pro), amazing credit on a trade in, mounts fixed quickly, BDC turrets made up quickly and at a great price, non-spec turrets made amazingly fast for an unbeatable price, non-stock items made........and I could probably think of more.

The other good-IOR sent me updated turrets for a used scope, upgraded my scope when it went tits up.

Leupold-not so good. I got a free going over and cleaning on a M3 I sent in to have M1 turrets put on it-which they couldn't do, after I verified with three sepereate tech that they could.

 

[azslayer]

Re: Best Customer Service in the Optics Business

My vote was for leupold because you could run the damn scope over and they would give you a new 1. That to me is a warranty not custom options

Nightforce makes you pay for anything that happens to it except for a defect in craftsmanship.

I have never had a uso break so no experiences with warranty repair, but i know they have great customer service and would only imagine the same for warranty work

 

[USMCj]

Re: Best Customer Service in the Optics Business

USO FTW.

 

[CSTactical]

Re: Best Customer Service in the Optics Business

Here is a list of scope manufactures that have gone above and beyond in customer service for me Nightforce, USO, S&B, Premier, and Leupold.

Mike @ CST

 

[bigwheeler]

Re: Best Customer Service in the Optics Business

USO built me a new scope with any upgrades I wanted, for no cost, because they
didn't like their design on their old scope. All it needed was the lit reticle repaired.
When you get way more than you could ever hope for without even having to ask...
THAT IS CUSTOMER SERVICE!

 

[USMCj]

Re: Best Customer Service in the Optics Business

We all have USO stories that would blow the other guys out of the water, but only USO owners would understant and belive them. Others call us fanboys and move on, call it ignorance, or brand loyalty, but I have yet to see another optics mannufacturer even come close to USO when it comes to taking care of their customers. Sure these other companies are great at fixing their broken scopes, as they should be. USO not only does that, but goes so far beyond that words alone cant explain the level they are on.

 

[300WSM]

Re: Best Customer Service in the Optics Business

USO

 

[pklin1297]

Re: Best Customer Service in the Optics Business

USO for me.