Seems many times we read about bad scopes, and less than satisfactory experiences with customer service. I want to take a moment and thank someone. Randy at Schmidt & Bender saved my sanity today. So, I thought a public thank you was in order.
Here's my story: I recently took possession of my second Schmidt & Bender PMII scope. This one is the 3-20X50 CC/ MTC. I bought it to put on my gas gun, a GAP-10. I read the instructions several times about how to zero the turrets. It states to get the scope zeroed, lock the turret, loosen two of the three Allen heads, unlock the turret, set the turret to zero, and it will be gtg. It also states not to mess with the third hole. It has a small rubber plug in it to prevent it from being accessed. Everything I read, and even watched a video done by Euro Optics says to leave that hole alone. So, that is what I did. No less than 10 times!! Every time, the result was the same. I'd get the scope zeroed, had to go about 7.5 mils up to get it perfect, I locked the turret, loosened the allens, unlocked it, reset to zero, tightened everything up, unlocked it and would shoot a group. EVERY TIME, I'd be 7.5 mils low. I got so frustrated, I had my buddy look at it. He came up with the exact result. At that point, after about 10 tries, I was about ready to box the scope up, and send it back. I have not heard of many problems with S&B's, but anything made by man can have an issue. Before I gave up completely, I decided to call S&B and give them a shot.
My lucky day, I got the right person on the phone. I explained everything to Randy, he agreed that it sounded right. He advised me that the third hole was just an Allen that was on there to keep folks from pulling their turret cap off. It was only supposed to be finger tight. He said it sounded like mine was accidentally over tightened and was preventing the turret from actually being free. He told me to check it. I did and VOILA, it was quite tight. Much too tight. I loosened it, and reset it to just barely finger tight. I then performed the whole zeroing process again.....it worked!!! Success!!
I called Randy back and told him thank you, he had saved my sanity. It's uber frustrating to have a 3k scope that you can't get right.
So, IF you experience this issue with your MTC turrets, don't be afraid to loosen that third allen, chances are, it's too tight.
I found it refreshing that 1) I got a human on the phone instantly, and 2) he knew what to do, and got me squared away in 5 minutes.
Thank you Randy, and I'm back in love with my S&B.
Here's my story: I recently took possession of my second Schmidt & Bender PMII scope. This one is the 3-20X50 CC/ MTC. I bought it to put on my gas gun, a GAP-10. I read the instructions several times about how to zero the turrets. It states to get the scope zeroed, lock the turret, loosen two of the three Allen heads, unlock the turret, set the turret to zero, and it will be gtg. It also states not to mess with the third hole. It has a small rubber plug in it to prevent it from being accessed. Everything I read, and even watched a video done by Euro Optics says to leave that hole alone. So, that is what I did. No less than 10 times!! Every time, the result was the same. I'd get the scope zeroed, had to go about 7.5 mils up to get it perfect, I locked the turret, loosened the allens, unlocked it, reset to zero, tightened everything up, unlocked it and would shoot a group. EVERY TIME, I'd be 7.5 mils low. I got so frustrated, I had my buddy look at it. He came up with the exact result. At that point, after about 10 tries, I was about ready to box the scope up, and send it back. I have not heard of many problems with S&B's, but anything made by man can have an issue. Before I gave up completely, I decided to call S&B and give them a shot.
My lucky day, I got the right person on the phone. I explained everything to Randy, he agreed that it sounded right. He advised me that the third hole was just an Allen that was on there to keep folks from pulling their turret cap off. It was only supposed to be finger tight. He said it sounded like mine was accidentally over tightened and was preventing the turret from actually being free. He told me to check it. I did and VOILA, it was quite tight. Much too tight. I loosened it, and reset it to just barely finger tight. I then performed the whole zeroing process again.....it worked!!! Success!!
I called Randy back and told him thank you, he had saved my sanity. It's uber frustrating to have a 3k scope that you can't get right.
So, IF you experience this issue with your MTC turrets, don't be afraid to loosen that third allen, chances are, it's too tight.
I found it refreshing that 1) I got a human on the phone instantly, and 2) he knew what to do, and got me squared away in 5 minutes.
Thank you Randy, and I'm back in love with my S&B.
