G
Guest
Guest
I ordered a barrel from Brux on 12/14. It was a custom taper, so I know it wasnt sitting on a shelf ready to ship. While speaking to Brux, I made mention that I was kind of in a hurry to get it.
It was delivered on 12/29. Now, here's where it gets interesting.
On 1/5, I call Brux, they tell me it has been delivered. They give me the tracking number, and both Brux and I start trying to figure out what happened to the barrel.
Brux, in the meantime, tells me, "Dont worry, I'll deal with the UPS claim later. I'll have you a new barrel out the door by the end of the week."
After some digging and griping at UPS Customer Service, I finally get to the bottom of it. They delivered it to the people a few houses down!
So, after making contact with the people in the house it was delivered to, I got my barrel.
Guys, I dont know too many businesses that would say, "UPS claim later," and focus on getting a new custom item out to the customer. I have to say I was darn impressed with Brux's people, their service, and most importantly their product.
To add to how impressed I was with them, when I called them back to let them know the barrel had been located and to not start machining another one (which I was worried, based on our conversations, that they had already started) they said, "Now, if that barrel doesnt do exactly what you want it to do, you give me a call and send it back."
Im sold. They've got a customer in me. It's rare that you find customer service that good nowdays.
http://www.bruxbarrels.com/
It was delivered on 12/29. Now, here's where it gets interesting.
On 1/5, I call Brux, they tell me it has been delivered. They give me the tracking number, and both Brux and I start trying to figure out what happened to the barrel.
Brux, in the meantime, tells me, "Dont worry, I'll deal with the UPS claim later. I'll have you a new barrel out the door by the end of the week."
After some digging and griping at UPS Customer Service, I finally get to the bottom of it. They delivered it to the people a few houses down!
So, after making contact with the people in the house it was delivered to, I got my barrel.
Guys, I dont know too many businesses that would say, "UPS claim later," and focus on getting a new custom item out to the customer. I have to say I was darn impressed with Brux's people, their service, and most importantly their product.
To add to how impressed I was with them, when I called them back to let them know the barrel had been located and to not start machining another one (which I was worried, based on our conversations, that they had already started) they said, "Now, if that barrel doesnt do exactly what you want it to do, you give me a call and send it back."
Im sold. They've got a customer in me. It's rare that you find customer service that good nowdays.
http://www.bruxbarrels.com/
