Bushnell Customer Service

[Jimichanga]

So many times on forums people bitch about what a company does wrong and never talk about what they do right.

I wanted to plug the excellent product repair experience I had with Bushnell on a pair of Bushnell Forge 15x56. I started carrying these around to matches in lieu of a spotting scope and 10x binos. In short, they are fantastic for identifying targets at a stage and spotting during a match. Great glass and I really noticed the weight savings at the end of a two day match in carrying only one piece of glass.

So about the customer service experience... At my last stage of a match last year the wind blew over my tripod with the binos attached to the tripod at the adapter. Yes, I am a dumb ass for not laying my binos/tripod down when it was my turn to shoot. Of course the binos burned in and they sheared off at the bino attachment point to adapter. i was not pleased to say the least.

I reluctantly filled out the Bushnell online repair form and mailed them in. They emailed me an RMA form to include with the binos and quoted me 3 weeks. Well, 3 weeks later my binos were back repaired and good to go. They even paid the return shipping. BOOM! well played Bushnell.

TL; DR: The Bushnell "Iron Clad Warranty" is good to go.

 

[HMRamateur]

Big fan of Bushnell. I have 3 scopes, spotter, and LRF binos. Hearing stuff like this definitely keeps the thoughts that I might own too much Bushnell out of my head

 

[Austinjunks]

I recommend Bushnell products to anybody asking for advice, I'm a big fan.

 

[Shifty6BR]

Also went thru Bushnell's Iron Clad warranty process. No complaints whatsoever on my end, addressed issue and returned optic in estimated time frame with return shipping covered on their end. ??

 

[Bigwheels]

When I first got my 1600 LRF binos I found that the laser was aimed far below the reticle. I called. They sent me the info. I shipped it & about 2 weeks later it was in my hands again. The laser isn't centered perfectly but close enough.
Very pleased with their service.

 

[dgheriani]

Bushnell's CS has always treated me very well.