I was invited out to an 800 yard shoot about a month ago and when I went to dial the elevation (5.9 mils) on my HDMR, it stopped after only 3.2 mils of elevation. I returned the dial to zero and removed the turret cover to see if something was fouling the dial. I found nothing and attempted to dial my elevation again, this time it stopped again at 3.2. I went to return the scope to zero and it seized up at 2.2 mils. From here it wouldn’t move. At this point I took some photos and didn’t mess with it anymore. I packed it up and shipped it to Bushnell. At no point did I force or over-rotate the elevation turret.
I was annoyed but I’ve only heard great things about Bushnell’s warranty program so I wasn’t that worried.
I received an email on 9 October saying they’d received the scope and they’d get back to me after they checked it out. I checked my repair ticket status this weekend and saw that it had been updated on 23 October but I couldn’t see the update. Today I call their customer service line and speak with a representative. The rep read me the notes from the lab tech: “The elevation turret has been over-rotated, this voids the warranty and will cost $100 to fix.” I ask to speak with a manager/supervisor, the rep puts me on hold for a few minutes and informs me that a manager will contact me soon.
Question for the group: aside from over-rotating the turret, what could have caused this? I am not familiar with the internal workings of scopes. The rifle is close to the bottom of its elevation range when zeroed. It’s currently used on a 260, when it was previously on a 308 the zero was higher in elevation than where the scope seized. I shot that scope out to 1100 yards and never ran out of elevation. I state all this to emphasize, I didn’t over-rotate the elevation turret as I wouldn’t be anywhere near the top of my elevation.
Please don’t take this the wrong way, I’m not trying to blast Bushnell. I love this scope and I can’t wait to get it back in working order, that being said I’m concerned about my warrantee being voided as the lifetime warranty was one of the reasons I went with it. When I speak with the supervisor I’m going to tell them what I’m telling you, any words of wisdom or advice?
Thanks for your time.
I was annoyed but I’ve only heard great things about Bushnell’s warranty program so I wasn’t that worried.
I received an email on 9 October saying they’d received the scope and they’d get back to me after they checked it out. I checked my repair ticket status this weekend and saw that it had been updated on 23 October but I couldn’t see the update. Today I call their customer service line and speak with a representative. The rep read me the notes from the lab tech: “The elevation turret has been over-rotated, this voids the warranty and will cost $100 to fix.” I ask to speak with a manager/supervisor, the rep puts me on hold for a few minutes and informs me that a manager will contact me soon.
Question for the group: aside from over-rotating the turret, what could have caused this? I am not familiar with the internal workings of scopes. The rifle is close to the bottom of its elevation range when zeroed. It’s currently used on a 260, when it was previously on a 308 the zero was higher in elevation than where the scope seized. I shot that scope out to 1100 yards and never ran out of elevation. I state all this to emphasize, I didn’t over-rotate the elevation turret as I wouldn’t be anywhere near the top of my elevation.
Please don’t take this the wrong way, I’m not trying to blast Bushnell. I love this scope and I can’t wait to get it back in working order, that being said I’m concerned about my warrantee being voided as the lifetime warranty was one of the reasons I went with it. When I speak with the supervisor I’m going to tell them what I’m telling you, any words of wisdom or advice?
Thanks for your time.
