Re: Crye Precision: anyone home??
So I’ve been doing a bit more research on Crye. It looks like they just can’t keep up with orders; some of this could be due to other Government commitments some others have pointed to in house personnel issues. I have been attempting to get in touch with Crye for over a month with no response back from them. At this point I just want the money refunded so I can move on. I found many responses on the web of other people experiencing the exact same problems I am having. <span style="color: #FF0000">I would use extreme caution if you plan on ordering from this company</span>. You will be charged for the product but you may or may not get what you paid for or even receive any product at all from them. Here are some excerpts from my research on their fulfillment problems.
“I ordered a Jumpable Plate Carrier for my body armor online in June from their website. I understand these might be a popular item and it may have been back ordered. It was not shipped to me in Afghanistan until August. When the package arrived it was not a complete order. The side plate pouches wern't in the box. After contacting Crye about the missing items I assume they shipped the pouches to the same address. It is now almost October and they want to start a claims process that will last over 70 days from the USPS. Also they told me they don't track USPS orders to an APO address I ordered the body armor carrier because I needed it for combat missions. Having the side plate pouches is a requirement for me to actually use this body armor carrier. By the time the claims process if over I will probably be back in the States trying to play catch up with my money. This is very typical of Crye Precision and how they handle their customers, take a look around the web at other postings. I have two other guys on my team who have had to deal with them in this way for their other products. One of them was for about $500 on 2 their combat uniforms. I would not suggest ordering anything from this company if you are overseas. Crye does not appear to be interested in helping individual soldiers who spend their own money on equipment. Crye does have some nice equipment, but after taking a closer look at what I spent almost $400 on it is not that special. Being an old parachute rigger I know I could sew one of these carriers up in about 3-4 hours from scratch with just a couple machines. All the material is easily available and can be ordered online directly from the mill. They are forcing me to cut up other equipment and take it to the sew shop on base in order to use the body armor carrier I paid for. Proceed with caution when ordering from Crye. I would suggest looking at London Bridge, Eagle Tactical or Patagonia to meet your equipment requirements.”
http://www.complaintsboard.com/complaints/crye-precision-llc-c502883.html “We regret to inform you that we will no longer be processing any new Crye Precision orders. As the very first Crye Precision Dealer we have been dealing with their products since 2007, so this was not an easy decision for Grey Group to come to. We are doing our best to fulfill all back orders in as timely a manner as possible, but that is in the hands of the manufacturer. We are hoping that we will be able to help our customers with orders of Crye Precision products in the future, if the situation changes.
If you have any questions about your current order, please don’t hesitate to ask. If you are in need of recommended substitutions for Crye Precision products, contact us and we will be happy to work with you. For further assistance please contact Grey Group Customer Service at 910-323-4739.”
http://community.greygrouptraining.com/2011/07/12/crye-precision.aspx “This company makes high quality, American made clothing and equipment for (mostly) military use. I have ordered from them in the past with little to no delay. The problem lies with the customer service or lack of as of lately. I made an order over a month ago for a piece of equipment which I am in need of. This is professional gear for my job. I still have not received the order. Phone calls, unanswered - emails, rejected (mailbox full). I hate to see a company which had such promise go down in this fashion but apparently is has. Find another place to buy your gear!”
http://www.yelp.com/biz/crye-precision-llc-brooklyn
