I think alot of us here have had the small miscellaneous part break from RCBS and they are happy to replace it with no questions asked and we don’t even need to send in the broken part. They just ship it right out.
I also can add Hornady and Lapua to this list for me. I bought a couple hundred .223 cases from Lapua and 2-3 of them had case mouths that looked as if part of the brass had been torn away. Not dinted but ripped pretty deep into the neck. Anyway I went to their site and sent a message to that effect and they called me back and also sent me 7-8 replacement cases and they were only interested in the lot numbers to make sure there was not an ongoing quality issue. Yeah I know a small token on their part for a few cases, but good customer service. They didn’t ask for the defective cases back either.
Hornady really surprised me. I bought one of their first generation sonic cleaners. I am pretty sure it was out of warranty and it had failed. I didnt remember where I had bought it or when. I called them just to see if they would replace it or do anything before I threw it away. Not only did they say they would take care of it, they didn’t ask for a receipt, and they got my email address to send me a call tag to send it back on them. I then said I wish I could upgrade to the latest version. She said how about a $15 charge and they would do just that? Wow. I got my old non working out of warranty cleaner replaced with the newer version for $15 and didn’t have to pay shipping to return the old one. Next time I need something other than the bullets I already shoot I will try to give Hornady my business.
Lee on the other hand not so much............
I had one of their primer tools (actually 4 of them) and the handle broke on the one I use for my 308. I called them and they said they don’t make it anymore and I could buy a new one from them for a "discount" if I returned my broken one. The discount turned out the be the same price Midway sells them for new. Oh well at least it didn’t cost much when I bought it. Its replacement wont be a Lee.
Anyone else care to share???
I also can add Hornady and Lapua to this list for me. I bought a couple hundred .223 cases from Lapua and 2-3 of them had case mouths that looked as if part of the brass had been torn away. Not dinted but ripped pretty deep into the neck. Anyway I went to their site and sent a message to that effect and they called me back and also sent me 7-8 replacement cases and they were only interested in the lot numbers to make sure there was not an ongoing quality issue. Yeah I know a small token on their part for a few cases, but good customer service. They didn’t ask for the defective cases back either.
Hornady really surprised me. I bought one of their first generation sonic cleaners. I am pretty sure it was out of warranty and it had failed. I didnt remember where I had bought it or when. I called them just to see if they would replace it or do anything before I threw it away. Not only did they say they would take care of it, they didn’t ask for a receipt, and they got my email address to send me a call tag to send it back on them. I then said I wish I could upgrade to the latest version. She said how about a $15 charge and they would do just that? Wow. I got my old non working out of warranty cleaner replaced with the newer version for $15 and didn’t have to pay shipping to return the old one. Next time I need something other than the bullets I already shoot I will try to give Hornady my business.
Lee on the other hand not so much............
I had one of their primer tools (actually 4 of them) and the handle broke on the one I use for my 308. I called them and they said they don’t make it anymore and I could buy a new one from them for a "discount" if I returned my broken one. The discount turned out the be the same price Midway sells them for new. Oh well at least it didn’t cost much when I bought it. Its replacement wont be a Lee.
Anyone else care to share???
