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Suppressors Dead Air Customer Support

IowaPlinker

Interested amateur
Full Member
Minuteman
Supporter
  • Feb 12, 2017
    437
    710
    Eastern Iowa
    I have been having some issues with my Sandman L. Not sure if it is me, or the product.
    Has anyone had good experience with customer service? Bad experience? What can I expect from my email to them?
    I bought it from a local GS, and they don't seem to know any more than what I can find on youtube.
     
    the last 4-5 times I mount the sandman on the TOMB, it goes on fine, but when I ratchet down the tube, it is extremely hard to get it to ratchet. And when I am done shooting, even after 30 minutes cool down, it won't un rachet. I end up unthreading the TOMB and taking it home to put it in clamps to take it apart. Then I need to re-install the brake. Pain in the ass.
    Also, I would like to hear what they say about how to properly clean it.
     
    Check the locker collar assembly and make sure it is assembled correctly. From disassembled the locking collar on my Sandman S screws in three full rotations. At this point the teeth on the locking collar aligns with the teeth inside of the suppressor. Also check to make sure the locking ring is facing the the right direction. The beauty of this design is there are only three pieces (besides the silencer): spring, locking ring, and locking collar.
     
    IowaPlinker, sorry you're dealing with that. Sometimes the detent points are pretty sharp and engage with a little too much authority. It'll usually work itself in. I also recommend a really light lube. Like Hornady One-Shot lube and gun cleaner. I spray some right between the collar and detent ring. That's pretty much it for maintenance. If you get a lot of dust in there, the collar, detent ring, and spring can be removed and cleaned.

    To do this, you need to pull back on the detent to get the pressure off the collar. Then you can spin it. Each rotation, you'll need to pull back the detent ring a bit so the stops can pass each other without catching.

    It goes together simply too. Spring, then detent ring, then collar. Tighten the collar on until it touches the detent ring, then it's usually two turns. Ensure the start/stop faces are against each other. If you turn it a third time, you shouldn't be able to turn it far enough to go all the way around. It'll be super stiff too. Just turn it back to the start/stop point and you're there.

    While the detent ring is off, you can buff down or sand those detent points a little if you're comfortable doing it. That can soften things up. If not, send it in our Customer Service guys and they'll make sure it's turning smoothly. :) Those detents are just insurance. The real locking action is in the taper on the mount.

    Todd Magee
    Dead Air Engineering