Sounds like I need to start shopping at Capital Armory instead of SS. I have not been happy with SS as of late. Takes about a week to answer emails. last instructions I received, wait for your dealer to contact you to certify.
NOT the dealers' fault. Trust me. Just a system built by a company who wants to make it better, and a bureaucracy built by the same system that brought us Healthcare.gov. Simple as that. Growing pains.
Some dealers are more customer oriented than others. I found out that the dealer handling my eform4 was setting up batches of forms to process overnight, having the system fail, then doing the same thing the next night. Calling the dealer got the 'NFA guy' to dig up my form and put it through while I waited on the phone. Went in the next day and certified.
What it should look like when you've done a couple dozen. LOL
Thank you! I’ll stop by this week and show them. Really appreciate all the information that you contribute to the forum.
LOL! Have done a dozen so far, not sure why my dashboard wasn't updated. It's correct now.
Hey buddy! Thanks for sharing your experience. The information that Hansohn Brothers showcased in this thread is also available in the Silencer Shop Dealer Portal (which the FFL/SOT has access to) and training videos for them have been available as well. The videos show which clicks, in what order and step by step. Like other's have mentioned, it should only take a few minutes to certify and submit. If you'd like us to reach out to that location, we'd be glad to. Just complete this form and we'll remind them of the comms that we have previously provided and clarify any questions they may have:
One of the benefits of the SS kiosk is that once your fingerprints are taken, they are there.
I still haven’t received my Ready to Certify email. How should I proceed?
Same.
It just went live in 12/23, so nobody should have waited 90 days, that many days hasn’t elapsed yet. The only exception would be those who bought before and elected to hold for the rollout, and thats on them. From where I'm sitting, the delays I'm reading about are dealer related. As in your local dealer. About two weeks ago my rep said they had done approx 50k efiles in 60 days. It remains to be seen whether or not a tidal wave of approvals happens. All we can do is hope. You could have done a paper F4 in December, and maybe gotten your can by Christmas 2023
SS held applications from-at least- late November to file through the efile system. I know because I purchased before Thanksgiving and it is going efile. I was unaware of that fact (That it was not a paper submission) until well after the purchase. I was finally able to get my dealer to certify in late Feb. so, for me and many others, it really has been a 90+ day journey from purchase to certification.It just went live in 12/23, so nobody should have waited 90 days, that many days hasn’t elapsed yet. The only exception would be those who bought before and elected to hold for the rollout, and thats on them. From where I'm sitting, the delays I'm reading about are dealer related. As in your local dealer. About two weeks ago my rep said they had done approx 50k efiles in 60 days. It remains to be seen whether or not a tidal wave of approvals happens. All we can do is hope. You could have done a paper F4 in December, and maybe gotten your can by Christmas 2023
Additionally, your eforms account means youre a little more in the drivers seat as far as the process and approval goes. No more burning a month or more between the approval and the mailing(in some cases) of the stamp to your dealer. Things are moving in the right direction, just hang in there.
Just offering my perspective.
I would lay that one squarely on your local dealer as well. The dealer needs to know how you want to proceed, because it dictates what their role is following your purchase. SS does what the user’s account specifies. The button for efile popped onto most people accounts around the time of your purchase(or maybe it was december). Could that have been checked? Did the dealer get distracted and miss the fact they never received your F4 docusign(as they would for any paper submission). The reality of what happened is probably a combination of things. I dont think SS was assuming everyone wanted efile, although the promise of 90 day approvals probably had a lot of people opting that way. Who knows though, maybe thats exactly what happened, and you got put in that pile. I always tell customers to log in to SS to see where the application is at, and inform them that they should see(mailed, check cashed, etc). Anything else indicates a problem. This of course would have alerted you. I’m not raking you over the coals on this. Just my perspective.
I ordered through the SS website. I’m not a high volume buyer and was unaware that the efile system was going live at all. The toggle on my SS account page was auto-selected to efile, I certainly didn’t select e-file (because I didn’t know the system was going live). But, when I purchased, SS was not advertising that they were holding apps and (not checking my SS profile) I assumed it was a traditional filing. I did not realize that it was efile until reading here that they were holding apps. My profile still says no efiles pending- or something to that effect- even though I know I have one. I emailed SS because there was a little yellow triangle on this order, but they said all was fine and to wait for the dealer.
Have you discussed with your dealer who’s taking your tax stamp money? You can pay the dealer or pay silencershop.
My SS rep was saying it would be down through friday. Got a text Thursday afternoon that it was up. It was the dealer end of the software. Working now.
Dealer still has to do the prepare step. This weeks update did add a button called prepare and certify. I haven’t used it yet but presumably both steps can be done in one session. Barring any server issues (SS or ATF), this could speed things up a quite a bit.
I got that same email for a form4, but did nothing. SS said they already have my fingerprints and would be submitted with the form4 so no action was needed. I hope that's true.
Thats correct. SS is sending off prints as they always have.
Appreciate the information.
Weird, why?
