Re: EGW Rem 700 S/A bases?
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: EvilPistolGrip</div><div class="ubbcode-body">As a matter of fact, I just received one in the mail today, and I'm very happy as it is the last piece I need to finish my set-up. So I haven't mounted it yet, but looking it over I am confident that it's a quality, precise piece. It looks great. And it did come with a bolt set and even an allen wrench. Since I can't comment too much on the function yet, let me tell you about their customer service...
Excellent, just go factory direct. I ordered and then sent an email confirming that they were in stock as I was anxious to get it soon (see next paragraph for related story). George replied right away, assuring me that it would be sent next day or maybe day after. I ordered late in the day on the 25th and just got it today, so I have nothing to complain about. I believe this company has their shit together and that they make quality products. Unlike...
I had originally ordered from SWFA. Nothing on their site or in the order process mentioned that it was on backorder, so I ordered it. Again, it was the last piece I needed and I wanted to go shooting this past weekend (that didn't happen, thanks to SWFA, although I should have known to order things well in advance). Well, a couple days after I placed the order I get a message regretting to inform me that the part is backordered. So I reply asking for an ETA, and give the story how I needed it in time (this was at least 2 weeks ago) for an important family event. They sent back "we have an eta of 3/20/09. So I wait, and wait, by the 22nd I email them politely asking if it had been sent as I had received no update. No reply. So I call them. The girl acted like I was annoying her, barely spoke, no info, just kept saying we don't know when it will be here. In all of my communications I was sure to say how I understand that it is a very busy time in the industry, I was polite. After this is when I ordered from EGW. Then I sent SWFA an email requesting to cancel the order, explaining how I felt it was sub-par service to mis-inform me, twice even. No reply again. So yesterday I called to confirm and yes, they did cancel it, so they did get all of my messages. But I think they are not consistent in replying, and their site should say it was backordered when I ordered, as most of these companies do. If they had been straight with me, even after the order was made, there were a few chances I would have had to cancel it and get one elsewhere. But the way they did it made me think, more than once, that it would be on the way a few days later. I think this is a deliberate (and shady) tactict to get people to place and retain orders, believing it is in stock or on the way soon, when it is not. If I knew what I know now I could've had the part long before today. And if I kept the order (their b.s. didn't work on me for long) I know I still wouldn't see it until maybe a couple more weeks from now. If SWFA has something you want and only they have it, give yourself a long time to receive it. Sorry for the long rant but I just wanted to inform. I know I'm not the first guy to complain about their customer service sucking.
So EGW is good to go, I wouldn't worry about them or their products.
Get it direct or anywhere but SWFA, if you can. </div></div>
It's funny this story is identical to what happened to an order of mine from SWFA back at the end of Dec beginning of Jan I had ordered a scope, rings, and a warne base. Nothing about the warne base being backordered until the scope and other items arrived I couldn't figure out where the base was then I looked at the packing sheet and it said the base was backordered. I called and canceled and order an EGW 20 MOA base and couldn't be happier.
