See that's your problem
You want risks taken but you also don't want to be the one responsible for the outcome of the gamble with the risks you wish taken if a problem happens.
The seller is NOT going to take a risk on losing a bunch of money just because you don't want to take precautions.
Sorry that is how you go out of business in a huge hurry, a single loss takes a large amount of legit sales to recover from.
You apparently don't want to take the risk either so why are you complaining?
What we have here is a failure to communicate or difficulties with reading comprehension, I’m not sure which.
What you interpret as “my problem”, I don’t see as a problem. You are right, I don’t want to take the loss, and I shouldn’t have to if I’m paying for a service, in this case, from UPS. Euro shouldn’t have to take the loss either if UPS fails to deliver the product tendered to them for which they are paid to deliver. I don’t blame Euro at all for setting up a system that mitigates their risk of loss; they should do that. However, I am frustrated with how they have gone about it and I’m not sure if it’s their fault or their UPS sales reps fault, but as stated, I thought, clearly above several times, their system makes receiving a package for a person who works, very difficult or not possible at all due to a complete lack of flexibility which is not clearly communicated on Euro’s website, but it needs to be; hence my compliant. I know a lot of people on here order from them and they have a good reputation, but these recent developments in how they ship along with the lack of flexibility on the receiving end needs to be communicated as it will likely negatively affect many of us here, who work. The only work around of having no signature required, removes liability from Euro, which it shouldn’t be on them in the first place, but also from UPS and it should be on them as they are responsible for its care while in their possession. UPS has recently made it worse by closing all their hub counters where you could pick up a package as well as remote drop off locations; obviously, not Euro’s fault.
You mentioned sending to a business and as communicated several times above, it is Euro’s policy to ONLY ship to the same address as the credit card used. That is their policy and it is not possible to ship to another address and for the record, I’m not complaining about that policy, I’m just stating as it’s a fact. I understand they have had issues with doing that in the past and have likely been on the loosing end when they should not have been, so I understand why they have that policy.
Setting up a package delivery place, while an interesting idea, doesn’t help in this situation, not to mention who knows what that would cost. If I was trying to receive a lot of packages or if my hood had a porch pirate problem, which it doesn’t, that would be a great idea, as Maggot has already mentioned above.
My post is simply a public service announcement, because it’s not communicated on Euro’s website and it’s out of the ordinary, to all the regular Joe’s who work and may want to purchase from Euro to inform them they need to consider the lack of flexibility in regards to how they will be receiving a package from Euro and make appropriate adjustments by calling them to see if other options for shipping exist before they order, or by having an adult present at their house to get the package if possible. That’s the long and short of all this. What Euro really needs to do is ring their UPS reps neck for putting them in a position to lose business because of UPS’s lack of taking responsibility for the shipments while they are in their possession. If I was Euro, that’s what I would do. Sadly, I’m sure they are at the mercy of their reps, both UPS and FedEx, and that sucks for everyone involved.
, I had no idea I could no longer have it routed to a local pick up point. That information would have been nice to know.
. As it is, the unreliable shippers who are difficult to hold accountable, even after buying their upsold insurance, put the liability on us or the shipper. I can understand why a place like Euro gets pissed at absorbing losses, especially with the high end products they sell, and eventually get to the point where they instigate policies to stop the bleeding at the hands of irresponsible shipping companies who make it an act of God to successfully submit a claim for loss they caused. I don’t see it getting better anytime soon either. Such is life.
