Just a heads up. My friend sent in his GemPro 250 for warranty replacement and he was sent the following email. Looks like they are just refunding purchase price with receipt because they are having issues.
We are sorry to hear that your scale is not functioning properly. Unfortunately, we are experiencing performance issues with the GemPro scales we have in stock. Because we cannot guarantee satisfactory performance with the GemPro line at this time and do not have another replacement option, we would like to refund your purchase by sending you a money order in the amount of your original purchase.
To process your refund, you will be required to send us a copy of your receipt through one of the following methods.
3401 W. Papago Street
Phoenix, AZ 85009
You may contact us by telephone or email with any questions or concerns you may have.
Sincerely,
Nikki Ciraolo
Warranty Specialist
HBI International
(800) 420-4372
[email protected]
To process your refund, you will be required to send us a copy of your receipt through one of the following methods.
- HBI International -My Weigh
3401 W. Papago Street
Phoenix, AZ 85009
- Email at [email protected]
You may contact us by telephone or email with any questions or concerns you may have.
Sincerely,
Nikki Ciraolo
Warranty Specialist
HBI International
(800) 420-4372
[email protected]
