Feedback Gunbroker contact

[Desert Rat]

I’m not sure if this is the right area to post this but I’ve been trying to get a hold of gun broker because I got my credit card stolen and I need to update them with a new one and it says my account is under review because they tred to charge the old credit card For the taxes from previous sold items.I get the same generic email over and over again saying to go into the account settings to change the credit card but it doesn’t allow me to do that because it just sends me to the page to contact customer service so it’s the same vicious circle over and over again. Anybody have any idea how to contact these guys other than that?

 

[deadeye]

Desert Rat, you should be able to go to the "make a payment page" and see what is owed and make the payment bringing your account current. It has a place to add a credit card as well. The link is: https://www.gunbroker.com/billing/PaymentForm

It will ask you to sign in first from that link then take you to the page for payments.

 

[Desert Rat]

Yeah it still takes me back to the account locked page

 

[deadeye]

Found this on a really old forum page:
fax 770-573-3671 or email it to CSFAXgunbroker.com

All I find on their site is this:

GunBroker.com Contact Information​

GB Help
Updated 3 days ago

If you have any questions about our privacy statement, the practices and/or your dealings with the GunBroker.com site, you can contact us at the following address:

GunBroker.com
PO Box 2511
Kennesaw, GA 30156
We do not currently offer telephone support. Please email us at [email protected] or submit your question from the help page.​

 

[Desert Rat]

Hey I appreciate it you guys! again this is a great source of information so your advice and help is much appreciated

 

[Ram4402]

I had GB lock my account for trying to pay my taxes. I had to email them about a dozen times. My last email I did say that I was trying to pay my required remittance and it was unlocked within minutes. I don't know if that was the reason they were looking for or if I just annoyed them enough... either way it worked.

 

[jrhtx]

It may take 2-3 weeks for them to get back with you.

 

[a.ribelin]

Gunbroker customer service is horrible. Took several weeks to get a simple problem fixed and too many emails.

 

[Oldloser]

Paid my taxes and fees yesterday. No issues. Can’t comment on customer service. Hope you get it resolved.

 

[WosaDom]

I’m not sure if this is the right area to post this but I’ve been trying to get a hold of gun broker because I got my credit card stolen and I need to update them with a new one and it says my account is under review because they tred to charge the old credit card For the taxes from previous sold items.I get the same generic email over and over again saying to go into the account settings to change the credit card but it doesn’t allow me to do that because it just sends me to the page to contact customer service so it’s the same vicious circle over and over again. Anybody have any idea how to contact these guys other than that?

Contact GunBroker customer service for credit card update, but account under review due to old credit card charge attempts. Generic email suggests changing card in account settings, but unable to do so, leading to a loop. Seeking alternative contact methods.