Wasn't sure exactly where to post this, so I figured to drop in in this sub forum.
I just called up Hornady and reached their tech support department. Jordan answered the phone. I told him I own their Bench Rest Grade powder measure and asked him for the specific part # for a powder charge drop tube (.204 Ruger caliber) and asked if I could order it directly from them. As he was looking up the part he began asking for my full name and mailing address. Bottom line, Jordan would NOT let me pay for the part and stated he would ship it out to me free of charge! THAT my friends is how you breed customer loyalty!
I just called up Hornady and reached their tech support department. Jordan answered the phone. I told him I own their Bench Rest Grade powder measure and asked him for the specific part # for a powder charge drop tube (.204 Ruger caliber) and asked if I could order it directly from them. As he was looking up the part he began asking for my full name and mailing address. Bottom line, Jordan would NOT let me pay for the part and stated he would ship it out to me free of charge! THAT my friends is how you breed customer loyalty!
