<span style="font-weight: bold"><span style="color: #006600">Mag Harnesses back in stock!</span></span>
The problem has been corrected and these are back in inventory at the RO Online Store.
We've heard from some folks, and fully understand, that they prefer not to use PayPal for payment. The RO folks are more than happy to take your credit card order over the phone.
Original post and photos here: Mag Harness forum thread
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First, thanks go out to the several customers and field testers that identified the assembly problem with our recently announced Mag Harness product. Original Product Announcement Here
<span style="text-decoration: underline">THE ISSUE:</span>
The shoulder straps for the Mag Harness were incorrectly placed wider on the body of the harness than intended. During the process of final changes from the last prototype design to the final production design the sewing pattern was missed marked for this attachment point. The wider attachment point results in the front of the harness drooping away from the wearer's body when loaded, on some people.
<span style="text-decoration: underline">THE SOLUTION:</span>
If you have purchased a Mag Harness and have experienced this drooping problem all you need to do is send us an email with your contact information and we will arrange to swap out your Mag Harness for one with the shoulder straps sewn where they should be. Once we receive your email we will work out return shipping at our cost and get you a replacement unit as soon as possible.
Please email us at: [email protected]
We apologize for any inconvenience this error may have caused our customers.
Kind regards,
David Kerley
The problem has been corrected and these are back in inventory at the RO Online Store.
We've heard from some folks, and fully understand, that they prefer not to use PayPal for payment. The RO folks are more than happy to take your credit card order over the phone.
Original post and photos here: Mag Harness forum thread
-----------------------------------------------------
First, thanks go out to the several customers and field testers that identified the assembly problem with our recently announced Mag Harness product. Original Product Announcement Here
<span style="text-decoration: underline">THE ISSUE:</span>
The shoulder straps for the Mag Harness were incorrectly placed wider on the body of the harness than intended. During the process of final changes from the last prototype design to the final production design the sewing pattern was missed marked for this attachment point. The wider attachment point results in the front of the harness drooping away from the wearer's body when loaded, on some people.
<span style="text-decoration: underline">THE SOLUTION:</span>
If you have purchased a Mag Harness and have experienced this drooping problem all you need to do is send us an email with your contact information and we will arrange to swap out your Mag Harness for one with the shoulder straps sewn where they should be. Once we receive your email we will work out return shipping at our cost and get you a replacement unit as soon as possible.
Please email us at: [email protected]
We apologize for any inconvenience this error may have caused our customers.
Kind regards,
David Kerley
