TLDR: Dead Air's Customer Service is Miserable rant, and FATF.
I'm not new to the Form 4 and Form 1 Processes. I have over 30 stamps at this point. I made the mistake of venturing out into the Dead Air brand, though, and I've come to regret it. I purchased 3 cans (a Sandman S and a Wolverine in one batch and then the third - a Sierra 5 much later). The first two were filed before the e-Forms, and I'm sitting at 459 days now. I was recently notified by BATFE that both of my forms would need to be resubmitted because the model names were incorrect. The ATF's position is that the models are NOT "Sandman S" and "Wolverine", but instead are the PART NUMBER that is listed on Dead Air's website.
Box 4.d. isn't even always a mandatory field, and it says so in the form 4 instruction ("(4) Item 4d. show the model designation (if any)"). Note also that the instructions for Box 4.d are "Markings AND description" and not "Description of Markings". There is nothing on either Silencer that says "Model: XXXXX", and there is nothing in the instructions that says that the Model is something written on the silencer.
Nevertheless, Dead Air - in its infinite Wisdom - has apparently listed the Model Name something other than "the model name", and instead made the "Model Name" what they list on their website as the Part Number (in the case of the Sandman) and in the case of the Wolverine - NOT the part number (which is just "Wolverine") but instead the "Wolverine PBS-1". Is that hard to follow? I think so, so I've made some graphics (note the portions circled in green, below).
For the Wolverine, Dead Air says that the Model is "Wolverine PBS-1". You might best saying: Yeah, that's what it says right at the top RedBreast, you dummy". Fair enough. . . . but scroll down to the Sandman. The Model is NOT "Sandman" or "Sandman S" - it is instead "SMS762".
When you call Dead Air, they send you into a "full mailbox" and say that if you would like to someone to call you back, leave a phone number and a time. So, I did that. I got an email saying "Our phone lines are down." What a crock of shite. Y'all don't have backup lines, or company cell phones?
So - FATF and FDead Air. These three silencers will be the last I ever purchase from them. Of the 30-ish cans I have, TBAC is the best as far as customer service that I've needed and received. Dead Air is now firmly in the bottom spot.
I'm not new to the Form 4 and Form 1 Processes. I have over 30 stamps at this point. I made the mistake of venturing out into the Dead Air brand, though, and I've come to regret it. I purchased 3 cans (a Sandman S and a Wolverine in one batch and then the third - a Sierra 5 much later). The first two were filed before the e-Forms, and I'm sitting at 459 days now. I was recently notified by BATFE that both of my forms would need to be resubmitted because the model names were incorrect. The ATF's position is that the models are NOT "Sandman S" and "Wolverine", but instead are the PART NUMBER that is listed on Dead Air's website.
Box 4.d. isn't even always a mandatory field, and it says so in the form 4 instruction ("(4) Item 4d. show the model designation (if any)"). Note also that the instructions for Box 4.d are "Markings AND description" and not "Description of Markings". There is nothing on either Silencer that says "Model: XXXXX", and there is nothing in the instructions that says that the Model is something written on the silencer.
Nevertheless, Dead Air - in its infinite Wisdom - has apparently listed the Model Name something other than "the model name", and instead made the "Model Name" what they list on their website as the Part Number (in the case of the Sandman) and in the case of the Wolverine - NOT the part number (which is just "Wolverine") but instead the "Wolverine PBS-1". Is that hard to follow? I think so, so I've made some graphics (note the portions circled in green, below).
For the Wolverine, Dead Air says that the Model is "Wolverine PBS-1". You might best saying: Yeah, that's what it says right at the top RedBreast, you dummy". Fair enough. . . . but scroll down to the Sandman. The Model is NOT "Sandman" or "Sandman S" - it is instead "SMS762".
When you call Dead Air, they send you into a "full mailbox" and say that if you would like to someone to call you back, leave a phone number and a time. So, I did that. I got an email saying "Our phone lines are down." What a crock of shite. Y'all don't have backup lines, or company cell phones?
So - FATF and FDead Air. These three silencers will be the last I ever purchase from them. Of the 30-ish cans I have, TBAC is the best as far as customer service that I've needed and received. Dead Air is now firmly in the bottom spot.
