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Need help from Hotmail......contact info?

dontstrokeme

Gunny Sergeant
Full Member
Minuteman
Jan 5, 2007
1,031
0
40
Port Angeles, WA
I have been getting these emails from a Postmaster Sommabitch that says it is a "Failure to send" reply, like you would get with an invalid email address....but there are hundreds everyday, that all have that bullshit porn (might be ok if it was real porn!!!) and a bunch of random words put together in nonsense.....I just want to call Hotmail Customer Service and have them knock it off.....but for the life of me I can't find an CS email address, CS phone number or nothing...just takes me to a FAQ section!!!


Can anybody PM me any contact information for Hotmail.com or post it openly....thanks.
 
Re: Need help from Hotmail......contact info?

Someone or something is using your hotmail address as the return address for spam.
You will find their customer service/help to be as useless as Maser is to humanity.

Dump the address and get another one.
 
Re: Need help from Hotmail......contact info?

Somebody nabbed your password. Might as well just start a new account. I've had hotmail and gmail is the way to go.
 
Re: Need help from Hotmail......contact info?

Why do you guys give advice if you don't know what the hell you are talking about. Particularly when it's the kind of uninformed knee jerk conventional wisdom that any soccer mom could invent?

Tuck called it, happens all the time. You'll either just have to setup a filter to dump everything (including any valid email) and ride it out or get a new address. These events rarely last more than 48 hrs, by then the spammers have moved on to a new random address and all the millions of emails they sent out with your addy in the from field will have finished bouncing back to you. You'll end up on a fair number of anti-spam filter lists, but the probability of it being people you actually will ever want to send a legitimate email to is very low.
 
Re: Need help from Hotmail......contact info?

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Ratbert</div><div class="ubbcode-body">Why do you guys give advice if you don't know what the hell you are talking about. Particularly when it's the kind of uninformed knee jerk conventional wisdom that any soccer mom could invent?

Tuck called it, happens all the time. You'll either just have to setup a filter to dump everything (including any valid email) and ride it out or get a new address. These events rarely last more than 48 hrs, by then the spammers have moved on to a new random address and all the millions of emails they sent out with your addy in the from field will have finished bouncing back to you. You'll end up on a fair number of anti-spam filter lists, but the probability of it being people you actually will ever want to send a legitimate email to is very low.

</div></div>

I love your logic Ratbert, the only thing that upsets me is I am on a wireless setup now and I noticed that the windows explorer would remember my password.....pretty sure it could have somthing to do with that....but now since I am all fuzzed up in my hotmail I am concerned about the vunerability of all my other passwords and shit. My dad is a CPU tech for our School District so I will have to clear off the porn and have him help me out....I knew I didn't want to go wireless!!!!
laugh.gif


Adaware comes back with some small items like normal but nothing crazy on my side.

Thanks for the help all...WTF does Hotmail have absolutly no way of contacting them? Unless I am really bad at google and nobody has taken the time to prove me wrong but I can not find a phone number or email address for tech support......F'rs
 
Re: Need help from Hotmail......contact info?

1-866-672-4551

Using a wireless connection is usually perfectly safe, especially of it's a cell network.
If you're talking about using wi-fi without encryption then it's a different story.

Nobody "stole" your hotmail account.
They simply used your address as a fake return address for bunch of spam.

Having IE store passwords is probably not a good idea.
I have software that can show me every stored username and password you have on your machine in about four seconds.

Cleanup the computer yourself using Malwarebytes.
More on that in this thread.
http://www.snipershide.com/forum/ubbthreads.php?ubb=showflat&Number=1891860#Post1891860
 
Re: Need help from Hotmail......contact info?

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Ratbert</div><div class="ubbcode-body">Why do you guys give advice if you don't know what the hell you are talking about. Particularly when it's the kind of uninformed knee jerk conventional wisdom that any soccer mom could invent?

Tuck called it, happens all the time.
</div></div>

Actually your advice goes in that same category.

First thing I would do is get a GOOD anti-virus on your computer, go through all start points and find out if you have a virus yourself.

I've seen this happen first and foremost because the main PC had a virus and was using the email address.

Second to that what Ratbert said - someone ELSE could be using your email but I have a harder time believing that.

I'd be more prone to believe your own computer was infected.
 
Re: Need help from Hotmail......contact info?

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: dontstrokeme</div><div class="ubbcode-body">
Adaware comes back with some small items like normal but nothing crazy on my side.
</div></div>

FYI I quit using Adaware YEARS ago because it just didnt' work.

WIndows Defender DID work, at first but now it's in the same category.

AVG or Symantec CORPORATE edition (issued by DOD if you are military/dod/contractor).

Since I'm now unemployed I will be doing these things, for home users $65/hr....I'm cheap.

I can fix your computer from here, just need an Ip addy and your firewall set up...
 
Re: Need help from Hotmail......contact info?

ArcticLight, do you use "teamviewer"? I have gotten some help in the past using that.
 
Re: Need help from Hotmail......contact info?

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: ArcticLight</div><div class="ubbcode-body">

I can fix your computer from here, just need an Ip addy and your firewall set up... </div></div>

You do realize that such information is well beyond the reach of the average user?

My IP is 192.168.2.5
grin.gif
 
Re: Need help from Hotmail......contact info?

LOL I do realize that and your internal IP won't help me much- unless I get your external IP too, which I will have right after you see this ! LOL

32rushmore.jpg
 
Re: Need help from Hotmail......contact info?

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Sean the Nailer</div><div class="ubbcode-body">ArcticLight, do you use "teamviewer"? I have gotten some help in the past using that. </div></div>

No I mostly just use Windows Remote Desktop Connection.

I might have to check into that, as Tucker pointed out most people do not know how to let me in with the REmote Desktop Connection.

I've used WebEx in the past, works well...
 
Re: Need help from Hotmail......contact info?

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: ArcticLight</div><div class="ubbcode-body"><div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Sean the Nailer</div><div class="ubbcode-body">ArcticLight, do you use "teamviewer"? I have gotten some help in the past using that. </div></div>

No I mostly just use Windows Remote Desktop Connection.

I might have to check into that, as Tucker pointed out most people do not know how to let me in with the REmote Desktop Connection.

I've used WebEx in the past, works well...</div></div>

Try TeamViewer. Use it only intermittently and it's free. Worth the registration for a commercial viewer, though. Saves our level 1 guys a lot of headache as we have a lot of remote users with no regular VPN access setup.



 
Re: Need help from Hotmail......contact info?

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: dontstrokeme</div><div class="ubbcode-body">[

I love your logic Ratbert, the only thing that upsets me is I am on a wireless setup now and I noticed that the windows explorer would remember my password.....pretty sure it could have somthing to do with that....but now since I am all fuzzed up in my hotmail I am concerned about the vunerability of all my other passwords and shit. My dad is a CPU tech for our School District so I will have to clear off the porn and have him help me out....I knew I didn't want to go wireless!!!!
laugh.gif


Adaware comes back with some small items like normal but nothing crazy on my side.

Thanks for the help all...WTF does Hotmail have absolutely no way of contacting them? Unless I am really bad at google and nobody has taken the time to prove me wrong but I can not find a phone number or email address for tech support......F'rs</div></div>

Even if you're using non WPA secured WiFi, your login to Hotmail is via an SSL connection so they didn't sniff you via that. If you haven't got your computer properly fire-walled and locked down then it's possible they've compromised your machine and captured your password via that. However, there's absolutely no reason they would need or want to for these symptoms so there's no real reason to go looking at your machine. They are trying to send out a bunch of messages and know that 95%+ of them are going to bounce back. They don't want to those bounces so their software picks a random address from their mailing list and addresses all the messages as being from that. Happens to one or another of our users a couple times a year. A real PITA for us network guys because, apart from that users' mailbox being flooded with messages (we usually just disable it until the flood stops) your mail relay and virus scanning servers are bombarded and other valid incoming messages are delayed as well, though this is an everyday event for the likes of hotmail, so don't cry for them so much. They pretty much asked for it by setting up a free public mail service. Which, incidentally, is why they don't have a staff of tech support standing by to hold your hand on problems like this. They have millions of users who are each paying fuck-all for the service, you get what you pay for.

ArcticLight, not trying to turn this into a dick measuring contest but if you see this " first and foremost because the main PC had a virus and was using the email address" then either you don't have the experience I'd deduced you did from reading your previous posts or you've been extremely sheltered from these sorts of problems by dealing with .gov type systems. A decent percentage of the bounce messages will include the IP of the transmitting mail server. Glance thru that and you'll see that the messages originated neither via hotmail mail servers or his local IP.

I will admit, however, that I long ago abandoned concerning myself about the day to day workings of a single user's desktop, so I really couldn't comment on what consumer anti-virus packages are most effective these days.
 
Re: Need help from Hotmail......contact info?

teamviewer is awesome, all the end user has to do is download and run the client, there is no fucking with the firewall or remote desktop settings
 
Re: Need help from Hotmail......contact info?

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: ArcticLight</div><div class="ubbcode-body">

No I mostly just use Windows Remote Desktop Connection.
</div></div>

Try this one sometime.
http://www.showmypc.com/
 
Re: Need help from Hotmail......contact info?

arrow-blue-rounded-down.jpg


<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Ratbert</div><div class="ubbcode-body">They are trying to send out a bunch of messages and know that 95%+ of them are going to bounce back. They don't want to those bounces so their software picks a random address from their mailing list and addresses all the messages as being from that.</div></div>

arrow-blue-rounded-up.jpg
 
Re: Need help from Hotmail......contact info?

Tucker - Webex - no client to download, all web based - DOD and DISA approved.
Unfortunately not free but not unreasonable..

Ratbert - IF you have your CISSP I'll shut up now.

I'm taking the CISSP soon.

My point was never assume shit, assume he is infected, prove he's not and then work out from there.

I do complete IT security, not just server 2003/2008/Unix. I started in 1983, my resume speaks for itself.



 
Re: Need help from Hotmail......contact info?

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: ArcticLight</div><div class="ubbcode-body">
Ratbert - IF you have your CISSP I'll shut up now.

I'm taking the CISSP soon.
</div></div>

I've got to admit, I've always loved your sense of humor.
 
Re: Need help from Hotmail......contact info?

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: ArcticLight</div><div class="ubbcode-body">Ratbert what is it about you that just annoys the hell out of me?

</div></div>

Probably my personality. But I'm sure my appearance has put off more than a few people at some point as well.
 
Re: Need help from Hotmail......contact info?

Well crap you're honest, respect level just went up a bit.

PM me, let me know what you do eh? Seriously - put me on the same page...
 
Re: Need help from Hotmail......contact info?

Not that my input is needed, but this has happened to a few people I know. Always it's the issues Ratbert discusses, not viruses on the local machine.

I do have to add one more thing:

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: dontstrokeme</div><div class="ubbcode-body">WTF does Hotmail have absolutly no way of contacting them? Unless I am really bad at google and nobody has taken the time to prove me wrong but I can not find a phone number or email address for tech support......F'rs</div></div>

How much do you pay for your FREE email? They pay the tech support all the money you give them, that doesn't really let them buy much does it. You want support? You'll need to look elsewhere because free stuff rarely comes with any.
 
Re: Need help from Hotmail......contact info?

I went ahead and sent you a PM, but since I never bothered to do a introductory post I guess I might as well copy it here as well for anyone else who's curious:

I'm currently a systems architect for a medium sized financial services firm (independent broker/dealer in industry jargon.) Mostly I work on special projects for them when something needs to get done. This has ranged from IP infrastructure and security, to developing their billing software, to virtualizing systems, to IP telephony. Currently I'm also working on starting up a 'disaster recovery hotel' which will supply pre-allocated space and resources to companies who have experienced a disaster (ranging from power failure to fire to attack) and need somewhere they can immediately relocate operations during recovery. This is a regulatory edict for many companies in the financial services sector and our company would operate similarly to an insurance policy, allowing them to distribute the burden of maintaining such a space among a group of clients with similar needs but extremely low probabilities of ever needing the space at concurrent times. Prior to this I was a self employed consultant and software developer for about 8 years after some time working for other consulting companies such as Sprint/Paranet. I got my start in the IT industry working as a network technician summer intern for the gas-turbine generator manufacturing division of GE back when I was 15.

In the past I've held CNA, MCSE, CCNA, CCNP, as well as certs from Sun, Compaq, HP, etc but all that was years and years ago. As I type out all this, it occurs to me that I haven't updated my resume in over a decade...
 
Re: Need help from Hotmail......contact info?

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: jasonk</div><div class="ubbcode-body">Not that my input is needed, but this has happened to a few people I know. Always it's the issues Ratbert discusses, not viruses on the local machine.
</div></div>

To be fair, Tucker explained it first. More than anything I was just expressing exasperation that people like Maser would give this guy advice when they hadn't a clue as to what they were talking about, just as I would if he'd handed out medical or legal advice (and, I suppose, if I happened to be a lawyer or doctor.)
 
Re: Need help from Hotmail......contact info?

This stuff can drive you crazy. Just had a BSOD today on my main computer witha urlmon.dll currupted. Couldn't get the right .dll to fix it on any of my XP cd's or any of my slipstreamed ones until I found a CNET thread on where to locate the backup in the .dll library in the system32 folder. Replaced it with my hirens boot cd with miniXP. I was really sweating it.

It brought to the front of my skull.
BACKUP YOUR DATA STUPID!!!
So now I will spend the next couple of hours doing backups and finding another 1TB drive and do a clone.
 
Re: Need help from Hotmail......contact info?

Tuck and Ratbert are correct.

My only point was to check your OWN system first just to make sure. Last thing you want to do is explain to your tech support "Oh, never mind I have pop ups coming now"
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Ratbert, Tucker, and I are along the same career path.

My career <span style="text-decoration: line-through">is</span> WAS mostly securing DOD servers against bad guys and handling every aspect of web servers and database servers though.
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Everyone should get an external drive and do backups - everyone - there is not one person on this forum NOT smart enough to back up their data, and if there is well...LEARN
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