RCBS Customer Service

[rijndael]

A while back I dinged up the buttons on my Charge Master. It put a crease (all the way through) in the grm/grn button while working on my bench (carelessly). The button was barely usable.

I also had a scratch in the upper key pad from transporting it to and from the range, which was just cosmetic.

I sent it in, with a letter fully admitting fault, asking them to quote me a price for the repairs - since I was clearly at fault.

They never called.

<span style="font-weight: bold">They just mailed me a new one.</span>

Good customer service is a great way to earn life long customers.

Thanks RCBS.

 

[craigp40]

Re: RCBS Customer Service

I did something similar with a RCBS sizing die. I didn't lube the case enough and ended up ripping the case apart near the case head. The rest was stuck in the die. I sent it to them and asked if they could remove the case and bill me for the work. They sent me a brand new die and and never asked for a cent, not even shipping. That's the indication of a great company and I try to support them whenever possible.

 

[Victor N TN]

Re: RCBS Customer Service

They have always been a delite to work with. I have worked with them on several occassions. They have NEVER failed to come through. Even if it was my fault the part was damaged.

 

[dar1246]

Re: RCBS Customer Service

My brother just 2 weeks ago sent back his charge master. They sent him a new one on cost. They are great with customer service.

 

[Danley]

Re: RCBS Customer Service

Well, I may be about to find out. I've got a 1 month old Range Master 750 scale that will not hold zero. It drifted to -1.7 grains in less than 5 minutes. You can re-zero it and let it sit (unused) for 10 minutes and it will drift to around -6 grains. First thing in the morning, I'm off to the store I purchased it from. If they won't replace it, it's off to RCBS.

 

[DHDeal]

Re: RCBS Customer Service

Me too. I have used RCBS products for years and any time I have had a problem, usually my fault, they have sent me out a new one no questions asked. I have found the same CS from Hornady and Forster. Now if Hodgdon would just send me some new powder for the loads that didn't shoot so good I'll be happy

.




Just joking about Hodgdon BTW!

 

[fx77]

Re: RCBS Customer Service

+1 RCBS..also never heard a complaint about their service.

 

[cgmaster1]

Re: RCBS Customer Service

+1 great service on more than one occasion

 

[gregg75]

Re: RCBS Customer Service

Having issues with my chargemaster. I am glad to hear that they back their product

 

[ditter]

I cleaned my powder measure with brake cleaner once and it dripped back into the clear hopper and stained it bad. I called them and told them it was my fault and told them I wanted to order a new one. The rep sent me new one free of charge. I told them I wanted to pay and he wouldn't even let me.
I also bent a decapping rod and broke the pin. I bought a new one on Amazon and it was the wrong one due to a manufacturing change. I called rcbs to get the new part number so I could get one on amazon. They told me not to rder on Amazon and they sent me a new decapping rod and pins. They wouldn't let me pay.

They are a great company with customer service.