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Remington Customer Service!!!

zepplinc20

Private
Full Member
Minuteman
Mar 12, 2009
7
0
Arizona
Hey everyone, newbie here.

Just wanted to share my recent experience with Remington customer service.

I purchased a 700 VTR .22-250 a few months ago. The rifle, as you can see in the pictures, didn't shoot very well. My best group was about 2.57 in @ 100yds (with handloads). I'm not a sniper, but I think by anyone's standards that is unacceptable. This was verified by Remington as you can see in picture #2. So I decided to drop the rifle off at the Ilion factory since I live about 10 minutes away. This was yesterday afternoon. I received a call today from the gunsmith telling me the gun was at the front counter ready to be picked up. He told me they heard I was deploying in a month, and they wanted to get it back to me so I could play with it before I left. He went on to say they used a lead bar, and lapping compound to polish the bore, and there were test targets included. You can see these in the last few pictures. All I can say is I am amazed at the turnaround time, and the results.




This was the target I included with the gun at the time of drop off (2.57 in, 15 rds @ 100yds 5.5" caldwell orange peel, group didn't get bigger after first 5)



Remingtons initial test target prior to work (2.6 in @ 100 yds)



Test target one, after polish, 50 gr accutip BT @ 100yds (5 shot @ 1.34 in)



Test target two, 55 gr power-lokt (3 shot @ .89 in)



Test target three 50 gr accutip BT (3 shot @ .60 in)
 
Re: Remington Customer Service!!!

Prehaps Remington is learning from past mistakes in service.
 
Re: Remington Customer Service!!!

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Phil1</div><div class="ubbcode-body">Prehaps Remington is learning from past mistakes in service. </div></div>

not likely
 
Re: Remington Customer Service!!!

Well, I think you got the service you deserved considering your service to our country. I'm glad it all worked out.

good luck,
al
 
Re: Remington Customer Service!!!

Hi NineT6Delta

I am from Utica myself. I just picked up a Remington 700 SPS Tactical. I am glad to know if I ever have a problem, a short trip to Ilion and good service awaits me.

By the way, thank you for your service!!

Keep your head down!!!!
cool.gif


Rick
 
Re: Remington Customer Service!!!

Born/Raised in Herkimer. My parents live in Whitesboro. My apartment before i moved down here was one block away from remington.