Re: Roedale Avenger II
De Silva. to be honest, ive seen no fax, no email and had no phone call about an outstanding T4A. and ive seen no order cancellation either and as i do all the refunds, i would have. Are you sure you've contacted the right fax-tel nr ? we changed numbers a while back, are you contacting the old numbers by any change? Geoff may have overlooked making a note from a single phonecall, but emails and fax i generaly see all.
If you want to call any time this week during the morning, Geoff will come get me in the workshop.( the correct number is on our website. bare in mind however that the phone here rings from 07.00 till 19.00 non stop. if its engaged, then the system rings and doesn't give an engaged tone. Best contact is on the email addy:
[email protected] for accessories, quoting order number. or drop me an email with your contact nr as i would like to get to the bottom of why you couldnt get ahold of us.
As you probably are aware, When it comes to supply, we, like any other wholesaler or retailer can only supply end customers as soon as we recieve. and as a rule cant promise delivery dates on kit that is imported as there are just too many agencies( state dept, US customs, US postal service or fed ex, exporter, German customs in Frankfurt, german postal service of fed ex, german customs local office) involved that can twiddle thier thumbs and cause weeks, months and even years of delay.
And without wanting to flame any of the US manufacturers, we Europeans are not a priority for the US firearms industry. I have, for example, been waiting now for some 30 months on the delivery of 2 stocks from a particular US manufacturer (not Manners composits) and at least 24 months on another couple of stocks from another company. And when listening around the whole of the EU trade, everyone is bitching about the difficulty of getting anything out of the US these days.
Unfortunately when delivery dates are quoted, and we pass that info on, its us that look like idiots when those estimates get stretched.
When one contemplates however the hassle it takes to get registered as an exporting manufacturer, then to obtain export permits etc, it is no wonder that, with the size of the US gun industry and thier home market, there is little interest in some companies in exporting.
As far as i know our Manners shipment is shipped from the manufacturer and is sat at the exporters warehouse awaiting forwarding past the US customs and on to us. We had hoped to have had a shipment sooner,indeed some of the shipment is replacement for a previouse shipment that was due here in Feb 2009 !! which was stopped and then lost by US customs.
Burocracy of one sort or another seems to prevail and chuck a spanner in the works time and time again. And at the end of the day, its my time wasted chasing it up.Regular reliable supply of import parts is the biggest pain in the ass i have to deal with, and im sick to my back teeth of it.
regards Pete