I bought a U.S. optics B-17 second hand on what I though was a good deal but when I got it in the illumination doesn’t work and I can’t float the turrets back to zero. My question is do I have to be the original owner to make a warranty claim.
Rifle Scopes U.S. optics warranty
- Thread starter Cobblestone
- Start date
No. US Optics has great customer service. Give them a call, they will definitely take care of you.
Kyleigh is awesome over there. They'll do a turret upgrade if necessary for free and change the illumination to a different color if you want too.
As others have already comment. Maggie and Kyleigh are great and they will for sure take care of you!! No worries there
Last edited:
Hi there,
The U.S. Optics Lifetime Warranty transfers with the optic 100%. If you haven't done so already, please reach out to our team at 828-874-2242 or [email protected]. We'll make sure your optic is repaired and returned to you as close as possible to new. Feel free to PM if you have any further questions.
Maggie
Well USO warranty a S/N-3 17X that got in the way of a bullet,...asking for a friend
Well USO warranty a S/N-3 17X that got in the way of a bullet,...asking for a friend
Maggie, I am the original owner of a USO LR-17, and the scope does not have hash marks for either the elevation column or the windage column. Apparently it got out of the factory with these missing. You have no idea of where you are at in your adjustments as a result. Is this a warranty item? I’d really like to get this fixed. I love the scope otherwise.
Lou
I called Thursday and got all squared away thank you so much
Their optics may have had issues through the years and their service had been slow with all the moving, from Cali to Montana and from there to N. Carolina. Having said that they have always taken care of whatever issue I may have had and have gone above and beyond. So that I'd say their CS/Warranty is outstanding.
Hey Lou!
Absolutely. Give us a call at 828-874-2242. Either myself or Caroline can get you taken care of. While your optic is here, we can give it a complimentary spa day to make sure its nice and shiny when it goes back home. Looking forward to hearing from you!
Only if we get to hear the story of how this happened! Give us a call at 828-874-2242 and we will see what we can do!
Just want to say what a great experience I had with the U.S. optics customer service they fixed my scope and got it back to me in two weeks.
Damn, isn't the hide just amazing at who comes out of the woodwork at times?
