First off, John III, I hope you don't mind me sharing this with the hide members. Its CS like this that makes me wish I was rich enough to put a USO on every rifle I own. I just had to share.
So I was lucky enough to acquire a brand new SN-3 from a hide member a couple of days ago, and the scope was just what I wanted except it was MOA/MOA and I really wanted Mil/Mil. So I sent JBW III a pm asking him how much it would cost to change the current 1/4 moa EREK , 1/4 moa wind. and PCMOA reticle to .1mil EREK, .1mil M40 wind. and Mil-GAP reticle.
This is the pm I got back from him
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: JBW#3</div><div class="ubbcode-body">Hi Joe,
Unfortunately changing out knobs is something that isn't too easy. The knobs are secured into the body with red Loctite, and when we try to remove them we usually destroy the body.
What we might be able to do is trade out the scope for a new one if it is in perfect condition. Can you send me the serial number so I know exactly what is on the scope?
Thanks,
John III </div></div>
Now I knew I was getting a first rate scope from a first rate company, but this is ridiculous! Customer service this good?
Let me say that JBW III has not seen my scope, nor has accepted the trade yet, but just the fact that he offered such a thing blows my mind. I didn't think it was possible for USO to go up anymore notches in my book, but JBW III proved me wrong.
USO has won a customer for life! What other optics company would offer something like that? S&B? NF?
Anyway, I just had to share so others that are in need of a scope will see how USO treats their customers, and hopefully helps them make the right decision on their next scope.
The specs on the scope I have now are
SN-3 3.8-22x58mm
35mm Tube
EREK 1/4 moa
US#3 1/4 moa windage
PCMOA Reticle
Illuminated Green Rheostat
Sunshade & ARD
USMCj
So I was lucky enough to acquire a brand new SN-3 from a hide member a couple of days ago, and the scope was just what I wanted except it was MOA/MOA and I really wanted Mil/Mil. So I sent JBW III a pm asking him how much it would cost to change the current 1/4 moa EREK , 1/4 moa wind. and PCMOA reticle to .1mil EREK, .1mil M40 wind. and Mil-GAP reticle.
This is the pm I got back from him
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: JBW#3</div><div class="ubbcode-body">Hi Joe,
Unfortunately changing out knobs is something that isn't too easy. The knobs are secured into the body with red Loctite, and when we try to remove them we usually destroy the body.
What we might be able to do is trade out the scope for a new one if it is in perfect condition. Can you send me the serial number so I know exactly what is on the scope?
Thanks,
John III </div></div>
Now I knew I was getting a first rate scope from a first rate company, but this is ridiculous! Customer service this good?
Let me say that JBW III has not seen my scope, nor has accepted the trade yet, but just the fact that he offered such a thing blows my mind. I didn't think it was possible for USO to go up anymore notches in my book, but JBW III proved me wrong.
USO has won a customer for life! What other optics company would offer something like that? S&B? NF?
Anyway, I just had to share so others that are in need of a scope will see how USO treats their customers, and hopefully helps them make the right decision on their next scope.
The specs on the scope I have now are
SN-3 3.8-22x58mm
35mm Tube
EREK 1/4 moa
US#3 1/4 moa windage
PCMOA Reticle
Illuminated Green Rheostat
Sunshade & ARD
USMCj
