So you order a barrel . . .
Ordered a 22LR Lilja 22-1/2" 1 in 9 twist 1/2"-28 threaded muzzle. Problem is vendor shipped 21-1/2" length barrel. I contact the vendor and they what to know what my research is that necissatates a 22" barrel. They say they measured the remaining barrels and they are 22-1/2" and the barrel I received must have been a proto type barrel. When I say fine, include a return shipping label with the correct barrel and I will send the incorrect barrel back. They then try and say he will split the shipping and substitue a different manufacture which supposedly cost more. I say if you can't supply the barrel I ordered then send a return shipping label and refund my credit card. His reponse was there is a 25% restocking fee and I will have to pay the return shipping.
I've already contacted my credit card company and waiting for their response. I also know that a company cannot charge a restocking fee if they sent a defective or wrong part.
What makes a vendor think they can send an incorrect part and think they have the right to expect a restocking fee along with expecting me to pay for their mistake.
I know that mistakes happen but why would a vendor think that the customer has to pay for thier mistake?
This isn't the first time I've had a dealer/vendor try and substitute/change what was ordered and expect me to pay for something I didn't want or ordered. It took a court the first time, we were in the same state, but because this is across state lines I don't think it will come to a court ruling.
Which way do you think this should go?
Ordered a 22LR Lilja 22-1/2" 1 in 9 twist 1/2"-28 threaded muzzle. Problem is vendor shipped 21-1/2" length barrel. I contact the vendor and they what to know what my research is that necissatates a 22" barrel. They say they measured the remaining barrels and they are 22-1/2" and the barrel I received must have been a proto type barrel. When I say fine, include a return shipping label with the correct barrel and I will send the incorrect barrel back. They then try and say he will split the shipping and substitue a different manufacture which supposedly cost more. I say if you can't supply the barrel I ordered then send a return shipping label and refund my credit card. His reponse was there is a 25% restocking fee and I will have to pay the return shipping.
I've already contacted my credit card company and waiting for their response. I also know that a company cannot charge a restocking fee if they sent a defective or wrong part.
What makes a vendor think they can send an incorrect part and think they have the right to expect a restocking fee along with expecting me to pay for their mistake.
I know that mistakes happen but why would a vendor think that the customer has to pay for thier mistake?
This isn't the first time I've had a dealer/vendor try and substitute/change what was ordered and expect me to pay for something I didn't want or ordered. It took a court the first time, we were in the same state, but because this is across state lines I don't think it will come to a court ruling.
Which way do you think this should go?