Re: Who has the best warranty?
This is simply just an FYI post. I am not trying to get into a who is better than who discussion, but rather want to inform everyone as much as I possibly can about our company.
This quote is directly off of our website-
Our warranty is about you, not us. It's about taking care of you after the sale.
"The VIP stands for a Very Important Promise to you, our customers. We will repair or replace your Vortex product in the event it becomes damaged or defective—at no charge to you. It doesn't matter how it happened, whose fault it was, or where you purchased it. You can count on the VIP Warranty for <span style="font-weight: bold">all</span> riflescopes, binoculars, spotting scopes and monoculars.
<span style="font-weight: bold">
Unlimited Lifetime Warranty
Fully transferable
No warranty card to fill out
No receipt needed to hang on to
If you ever have a problem, no matter the cause, we promise to take care of you. </span>"
Just to put this in a more simple format-Our warranty is a lifetime,fully transferable, NO fault warranty. What that means is no matter what happens to the product we cover it for the life of the product,doesnt matter who owns it, whether they have a receipt or not, and whether it was their fault or ours.
For example: If your dog decides that your binocular's are now his chew toy we will fix or replace for the life of the product at NO charge. BTW,we usually get one or two of these a year and it usually requires just replacing them
<span style="font-weight: bold">Now here is our fine print-
There are only two things that we will not cover- loss or theft.</span>
If you do require service whether it be having custom work done(ie: reticle swap,turrets,etc), repair work, analysis,etc.. we will have your property back to you with in 7-10 days(usually quicker) with very,very few exceptions.
If anyone has any questions feel free to contact us anytime.
Best Regards
Scott