Hey fellow hiders - just thought I would write up a little something for anyone considering buying an XLR Industries chassis. I just purchased a rifle from a fellow hider with an XLR Evolution Chassis system. Unfortunately, the cheek piece was for a right handed person, and I shoot lefty. I went on the XLR site and saw that you could purchase the ambidextrous cheek rest for $25.00. I called up XLR and spoke with Kyle. He told me that the ambidextrous cheek piece would not work without an additional piece that would also have to be changed out. At this point, he told me he would include it - AT NO ADDITIONAL charge.
About a week later, I still hadn't received the cheek pieces - so I called back earlier today. I got in touch with Kyle again, who had apparently been very busy, and somehow the order had not gotten processed. I told him it was OK, but that I had also discovered that my pistol grip was for a righty as well. He replied that he would send me an ambidextrious ergo grip FOR FREE due to his shipping snafu!
I have to say guys, I spent approximately a half hour on the phone with Kyle over the course of my two phone calls. I could NOT be more impressed with their customer service. Also, as most are already aware, the chassis system is absolutely top notch.
I am someone who will complain if a business screws me - but I'll also be sure to point out the good ones. XLR makes a great product - AND they back it up. So for anyone who is on the fence about spending the money - GO for it.
(I am not associated with XLR in any way).
About a week later, I still hadn't received the cheek pieces - so I called back earlier today. I got in touch with Kyle again, who had apparently been very busy, and somehow the order had not gotten processed. I told him it was OK, but that I had also discovered that my pistol grip was for a righty as well. He replied that he would send me an ambidextrious ergo grip FOR FREE due to his shipping snafu!
I have to say guys, I spent approximately a half hour on the phone with Kyle over the course of my two phone calls. I could NOT be more impressed with their customer service. Also, as most are already aware, the chassis system is absolutely top notch.
I am someone who will complain if a business screws me - but I'll also be sure to point out the good ones. XLR makes a great product - AND they back it up. So for anyone who is on the fence about spending the money - GO for it.
(I am not associated with XLR in any way).