I had my 624i elevation turret not go on to it second revolution and the red indicator won't pop up. I think it's locked up inside some how. Any information on your experience get a scope fixed would be great.
Thank you
Thank you
Take the scope with you, and maybe hand it off to them there... Might help expedite the process if you hand it off direct...Thanks Mountic not what I wanted to hear. I am going to contact them Monday. I have used S&B service and it was great. Jerry really knows his stuff when it comes to repairing scopes. I am going to Shot Show so I guess I can see if that help talking to them there.
Make a video of the handoff and post it to social media to add to the pressure for a quick turnaround.Take the scope with you, and maybe hand it off to them there... Might help expedite the process if you hand it off direct...
I sent 3 318 back all were handled in the US... Less than 2weeks on each
On todays episode of people post the dumbest things… LOL
Yeah, don’t take the scope with you to shot and hand it off. First of all, they don’t want to deal with bringing more back from shot show than they brought and they don’t want people dropping warranty shit off at a trade show showcasing products. Waiting two weeks to hand it to someone at shot who is not the warranty department and who has to get it back from shot and deal with all the other stuff plus that is absolutely not going to be faster than just shipping it back to the warranty department. Chances are if you get an RMA Monday it will be to Kahles by the end of the week and probably even land in Austria before shot.
When I had to send my 624 in it took a while, I believe around 6 months. Part of the reason I sold the thing.
My experience with my k16i units has been the opposite, while one of them is a safe queen just due to my time, the other two have been beaten to SHIT and Ive only had one failure and it was certainly me javelining the gd thing into a rock once.Dead K16i, took 3-4 months. Optic that came back failed, 3 months, replaced with a new one. I sold it.
Glass / IQ was great, I don’t know how anybody serious could use or recommend them based on the ratio of cost to durability I experienced.
Service was kind and on top of it, shipping back and forth to Europe did not help accelerate the timeline.
They might be a bit on the high priced side, but they’re damn good scopes, I DGAF what anyone says.I got the scope in 4/14 so almost 10 years. I have a secondK624i I pick up in 5/15. This is the first issue I have ever had with a Kahles.
Dead K16i, took 3-4 months. Optic that came back failed, 3 months, replaced with a new one. I sold it.
Glass / IQ was great, I don’t know how anybody serious could use or recommend them based on the ratio of cost to durability I experienced.
Service was kind and on top of it, shipping back and forth to Europe did not help accelerate the timeline.
My experience with my k16i units has been the opposite, while one of them is a safe queen just due to my time, the other two have been beaten to SHIT and Ive only had one failure and it was certainly me javelining the gd thing into a rock once.
They might be a bit on the high priced side, but they’re damn good scopes, I DGAF what anyone says.
I had the parallax knob go south on my 6-24. They had to send it back to Austria for repairs. I think I had it back in 5 weeks after I sent it out. They fixed it perfectly for no costI had my 624i elevation turret not go on to it second revolution and the red indicator won't pop up. I think it's locked up inside some how. Any information on your experience get a scope fixed would be great.
Thank you
Likewise... Better hurry up and get back to your SH circle jerk...They're waiting on you.Dont worry, nobody gives a crap what you say either!!!
Same experience/same problem. Took 3 weeksI had the parallax knob go south on my 6-24. They had to send it back to Austria for repairs. I think I had it back in 5 weeks after I sent it out. They fixed it perfectly for no cost
Yes you do end up paying the shipping one way. I did ask them to return to me UPS because there in a UPS Customer Center about 2 miles from my house and I have them hold it there for pickup.