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Noveske Switchblock *GAP -10 UPDATE*

S

sic65stang

Sergeant
Full Member
Minuteman
Dec 29, 2010
251
1
37
Virginia Beach, VA
Recently received my new GAP 10 from GAP and shot it for the first time today. I opted for the Noveske Switchblock on my rifle as I planned on running suppressed. I mounted the suppressor today and switched the Noveske to the “S” position and shot. The rifle would not cycle. Switched the block to “Blank”, rifle cycled fine.

These were with supersonic reloads. Nothing special. The bolt would not budge the round from the chamber on the “S” position. Any thoughts?
 
Re: Noveske Switchblock

I would suggest sending the upper and the can to GAP so they can tune it to your can specifically. it sounds like your switch is set to close off the gas completely when turned and then you would operate it like a bolt in essence.
 
Re: Noveske Switchblock

I hope I dont have to send it back in. I was told they had Surefire suppressors they could "tune" my rifle to before it was sent. I have waited so long for this rifle, I am gong to be very upset if it has to go back.
 
Re: Noveske Switchblock

Did you directly ask them to tune it prior to having it shipped?
 
Re: Noveske Switchblock

How does your SB work? I have factory Noveske 5.56 with an SB. There are 3 settings, one of which does not allow the gas to actuate the BCG, one is a regular setting, and one is a suppressed setting that allows for less gas through the system in order to accommodate the increased back pressure stemming from the can.

Do you have all three settings available to you? Have you confirmed which is which?


Good luck
 
Re: Noveske Switchblock

There should be 3 positions. If you're turning it all the way to the last position that is off. I don't have one of the switch blocks to look at unfortunately. Is there a middle position you can see?
 
Re: Noveske Switchblock

I have 3 positions. A "blank" an "0" and a "S". From behind the rifle the "blank" is to the 9:00, "0" is at 12:00, and "S" at 3:00.
 
Re: Noveske Switchblock

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Sic65stang</div><div class="ubbcode-body">I have 3 positions. A "blank" an "0" and a "S". From behind the rifle the "blank" is to the 9:00, "0" is at 12:00, and "S" at 3:00. </div></div>

You're turning it to far. Only turn it to the middle position.
 
Re: Noveske Switchblock

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Sic65stang</div><div class="ubbcode-body">I have 3 positions. A "blank" an "0" and a "S". From behind the rifle the "blank" is to the 9:00, "0" is at 12:00, and "S" at 3:00. </div></div>

Blank is normal unsuppressed, "0" is gas off, and "S" for suppressed.
 
Re: Noveske Switchblock

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Sic65stang</div><div class="ubbcode-body">Brooker, Your saying turn it to the "0"? </div></div>

Based on what you typed, you have it on "O" which means the gas is off, which is why your bolt is not cycling.

Attach your suppressor, put it on "S" and go to town. You can even leave it on "S" and shoot without the suppressor with supersonic ammo. I do it all the time with mine.
 
Re: Noveske Switchblock

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Sic65stang</div><div class="ubbcode-body">No, I tried it on all 3. It only cycled on "Blank" </div></div>

Thats definitely not right. I would send it back to GAP. They will do you right and probably in only a week or two.
 
Re: Noveske Switchblock

When the SB was set to suppressed and it failed to cycle - was the supressor on the rifle? What type of ammo were your shooting - factory match? Surp? Hand loads?


Good luck
 
Re: Noveske Switchblock

Yes the suppressor was on when the SB was on "s" The rounds were handloads. Hornady 178 BTHP over 40GN of 8208XBR.
 
Re: Noveske Switchblock

Not to be a smart arse however did you call George or Dustin at GAP and tell them what you are experiencing ?
 
Re: Noveske Switchblock

I have someone at GAP looking into it for me, they are supposed to let me know what to do today. I am going to take it back out this morning and try a different powder.
 
Re: Noveske Switchblock

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Broker</div><div class="ubbcode-body"><div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Sic65stang</div><div class="ubbcode-body">I have 3 positions. A "blank" an "0" and a "S". From behind the rifle the "blank" is to the 9:00, "0" is at 12:00, and "S" at 3:00. </div></div>

You're turning it to far. Only turn it to the middle position. </div></div>Wrong. Unless his Noveske switchblock is different from mine (it doesn't sound it from how it's labeled) 12:00, labeled "O" is "off. Looking down the sights, 90 degrees to the left of 12:00 is full gas, unsuppressed, and 90 degrees to the right of 12:00 is "S", which is reduced gas for the suppressor.

It sounds like his is incorrectly tuned.
 
Re: Noveske Switchblock

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: bm11</div><div class="ubbcode-body">Wrong. Unless his Noveske switchblock is different from mine (it doesn't sound it from how it's labeled) 12:00, labeled "O" is "off. Looking down the sights, 90 degrees to the left of 12:00 is full gas, unsuppressed, and 90 degrees to the right of 12:00 is "S", which is reduced gas for the suppressor.

It sounds like his is incorrectly tuned. </div></div>

Yeah, I was realizing that after I wrote it.

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Sic65stang</div><div class="ubbcode-body">Took it out again today, again it only cycled on one position "Blank". It is in the mail back to GAP today. </div></div>

Did you call them first like everyone suggested? They'll send you a call back tag and then it won't cost you anything.
 
Re: Noveske Switchblock

Josh messaged me when he saw this posting. He said the upper was not tuned and it needed to come back in. He said they would refund the shipping cost. It just makes no sense to me to put a switchblock on a rifle and not open the port to allow any gas on the "S" position. Why would I have ordered the block if I were not planning on running it suppressed?

We are all human, things get missed. It just sucks to have to send back a rifle after being quoted and expecting the rifle in 2-4 months, getting it in 7, and it not being right.
 
Re: Noveske Switchblock

Update:

A week and a half has went by and I now have my rifle upper back in hand. The upper was turned around in one day and back on its way to me. I have been told it was shot and works great now on the "S" position. Along with my upper I recieved a hat and T-Shirt from GAP.

I have an honest question for you guys. I initially purchased this rifle on April 6th 2012 and was quoted 2-4 months build time. As the build time came to an end I found out through this website that there was an issue with BCG's and that the rifles were not going to be sent on time. Of course that sucked, but what can GAP do about anothers distribution of product, nothing. so I waited and finally recieved my rifle in the first week of December, 8 months after the order was placed, 4 months over the anticipated delivery date.

After getting the already late rifle I discover this switchblock problem that is taken care of in 2 weeks. Now I am at 8.5 months on a 4 month rifle build.

I understand there can always be delays, but with delays I expect awesome customer service, and think that there would be some way as a company to keep a customer happy and informed.

My question is, what would you expect if you ordered a custom piece of equiptment and it came late, and not right? Nothing, compensation, goods, services, and if so, what and how much?

I would expect nothing to keep a consumer as a customer from a major manufacturer, but a small business I think would want to do anything to ensure the consumer was a repeat customer, not just compensate with a hat and a t-shirt.

As of right now I am not happy with my experience with GA Precision. I would not be a repeat customer. Please put yourself in my shoes and let me know what you think.
 
Re: Noveske Switchblock

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Sic65stang</div><div class="ubbcode-body">
As of right now I am not happy with my experience with GA Precision. I would not be a repeat customer. Please put yourself in my shoes and let me know what you think. </div></div>
I think I will offer you $100 for your GAP-10. $120 if you throw in the hat and t-shirt. This is the least I can do to cleanse your palate of the aweful taste of GA Precision. Furthermore, it rids you of any objects which may remind you of GAP down the road.

If you think firearms issues were intolerable over the past 8 months, I recommend you try ordering an AR right now.
 
Re: Noveske Switchblock

I can feel your pain, as I have had issues with some custom work, NOT from GAP.....but similar function issues or complete build malfunctions.

In the end, our energy and expectations of top tier builders can muddle our long awaited 'experience' of receipt and use, especially when things go South. Wrong is wrong, but for the expectations and amount of workload that GAP has........one has to use some discretion. I'd say GAP did you right with the fix, but missed on the time quote, and it is still just a quote which is/was compounded by the LOONEY madness going on with black gear. Quality Control and your instructions/expectations more than likely changed a few hands, and in the exchange......

GAP would not be one i'd boycott.
 
Re: Noveske Switchblock

So you're upset not because they failed to repair it quickly, not because they failed to communicate, and not because the quality is poor... but because they didn't compensate you for delays?

Go ask those who waited for over 8 months for the new LaRue only to be told there is still no eta on when they'll even get it...
 
Re: Noveske Switchblock

Everyones human, make mistakes blah blah blah.... 1 day turn around to have it fixed and refunded shipping, that's what good business's do to make up for a mistake. You think your entitled to another upper for your trouble or something?

Try waiting right at 2 years for a rifle and still not getting the rifle you ordered.

I think they made a mistake but completely made it right and payed for it. Go shoot some groups or bang some steel and you'll probably forget about it.
 
Re: Noveske Switchblock

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Broker</div><div class="ubbcode-body">So you're upset not because they failed to repair it quickly, not because they failed to communicate, and not because the quality is poor... but because they didn't compensate you for delays?

Go ask those who waited for over 8 months for the new LaRue only to be told there is still no eta on when they'll even get it... </div></div>

Broker, I am not upset that they repaired it quickly. i am upset that after the build went over schedule i never once got a phone call or email even explaining or offering any anticipated new delivery date. I am sure the rifle is quality, even though I have barely got to shoot it. And yes I feel that a company who goes over build time and then still does not deliver a completed rifle the first time should compensate the buyer. I did not order a Larue that was not in production yet, I ordered a rifle with a 2-4 month build that had been in production for some time.

Pusher, I agree that good businesses fix what they had done wrong, thats what I would expect from any company. I am not saying I was "entitled" to anything. I would like to think that a company such as GAP is an above and beyond company that would do more than a huge manufacturer for customers when things werent right.
 
Re: Noveske Switchblock

Not that you do or dont have a gripe but the delays were posted all over this site and to anyone who bothered to even try to talk with anyone at GAP about a 10.
My question would be, What could have happened,given the supplier issues, that would have brought you here raving about your rifle?
 
Re: Noveske Switchblock

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Jon Lester</div><div class="ubbcode-body">Not that you do or dont have a gripe but the delays were posted all over this site and to anyone who bothered to even try to talk with anyone at GAP about a 10.
My question would be, What could have happened,given the supplier issues, that would have brought you here raving about your rifle? </div></div>

John, I asked myself that same question before posting this. As far as the supplier issue goes, a simple phone call, or email even as soon as GAP knew that rifles around my expected delivery date would have been delayed would have set me at ease at that point. Just knowing and expecting that the rifle would be greatly delayed as soon as GAP knew would have been nice. The information come out on here before I as a customer with an order knew. I knew some part was not there that was needed, but never got any explanation until I saw info about it on this site.

My problem got worse when what I waited 8 months for, didnt work.

I see so many positives on here about GAP, thats a main reason why I bought from them, the excellent reviews. We all make mistakes, IMO it is what we do to fix them that sets us apart.
 
Re: Noveske Switchblock

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Sic65stang</div><div class="ubbcode-body"><div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Broker</div><div class="ubbcode-body">So you're upset not because they failed to repair it quickly, not because they failed to communicate, and not because the quality is poor... but because they didn't compensate you for delays?

Go ask those who waited for over 8 months for the new LaRue only to be told there is still no eta on when they'll even get it... </div></div>

Broker, I am not upset that they repaired it quickly. i am upset that after the build went over schedule i never once got a phone call or email even explaining or offering any anticipated new delivery date. I am sure the rifle is quality, even though I have barely got to shoot it. And yes I feel that a company who goes over build time and then still does not deliver a completed rifle the first time should compensate the buyer. I did not order a Larue that was not in production yet, I ordered a rifle with a 2-4 month build that had been in production for some time.
</div></div>

Dude... You need to think about this. If everytime there was a delay they took only 5 minutes to call each customer, and let's say there were only 100 people waiting. That's literally a full 8 hour day of just calling people for someone in the shop. And that doesn't take into account people who don't answer and call back into the shop, or people that have questions when you do call and create a much longer than 5 minute conversation. Also, the LaRue was the comparison to a normal market. GAP posted several times on this site why there was a delay and that it was do to suppliers. They didn't ignore you and the 2-4 month build time was an estimate, never a guarantee. I'm probably one of the LOUDEST advocates here for customer service, and had they not communicated, not repaired it, or even made you pay to return it I would have agreed 100%... But you're not complaining about that. You're whining that you feel you're entitled to some sort of compensation which is saying you want money to make it right. Does that mean they should pay everyone who was delayed in receiving? How much? $100? $1000? Do you get what I'm saying? And before you think I don't understand... I had one of the first and few where GAP had a bad reamer they were unaware of and after $40 in ammo it was discovered and I also had to send mine back in where upon they turned it around the next day. That was compensation enough for me because most companies don't turn around repairs in a day, more like 4-6 weeks. You need to look at the whole picture.

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Sic65stang</div><div class="ubbcode-body">

John, I asked myself that same question before posting this. As far as the supplier issue goes, a simple phone call, or email even as soon as GAP knew that rifles around my expected delivery date would have been delayed would have set me at ease at that point. Just knowing and expecting that the rifle would be greatly delayed as soon as GAP knew would have been nice. The information come out on here before I as a customer with an order knew.<span style="font-weight: bold"> I knew some part was not there that was needed, but never got any explanation until I saw info about it on this site. </span>

My problem got worse when what I waited 8 months for, didnt work.

I see so many positives on here about GAP, thats a main reason why I bought from them, the excellent reviews. We all make mistakes, IMO it is what we do to <span style="font-weight: bold">fix them</span> <span style="color: #FF0000">(did they not fix it?)</span> that sets us apart. </div></div>

So, you knew about the missing part from the supplier but wanted a more detailed explanation? And when they missed their first estimated timeline with no idea when the next supplier shipment would be in would you have felt better if they gave you another 6 month deadline? George even went so far as looking and asking others in an attempt to find what was needed so he could fill the orders. I don't know you personally... but you're coming off as one of those people that can't be placated unless your paid. I HIGHLY believe in customer service, but if I ever had to pay someone not because they were treated rudely or because they didn't get what they paid for but simply because it took longer than expected for something uncontrollable... well, let's just say I would have offered to take the rifle back off your hands and refund your money.

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Jon Lester</div><div class="ubbcode-body">Not that you do or dont have a gripe but the delays were posted all over this site and to anyone who bothered to even try to talk with anyone at GAP about a 10.</div></div>

He doesn't have a gripe Jon. He feels entitled and simply wants money since it took longer than expected and the gas block wasn't tuned properly. Apparently a warranty isn't good enough unless it's followed up with a payment for his time.
 
Re: Noveske Switchblock

Broker, It didnt have to be a phone call. It could have been a simple email string that would have taken not too long to compile and write up. I am impressed that they fixed the rifle in one day, and I am impressed they paid fully for the shipping. I know George came on here and asked people if they knew where to get parts, and I understand that he can not control other companies. What he can control is his company.

I do not know how much compensation should be given to those with delayed rifles, IMO something. And my rifle was not only late, it was late and wrong. Thats why I asked in my posting what you guys thought. The way I look at it every company is responsible for the delivery of their product in a timely manner. If GAP could not get parts in time from wherever than that company they were getting the parts from should compensate GAP. And inturn GAP should compensate the consumer. This may not be how it works. Either way, GAP as the middle man of parts essentially passes the shaft onto their customers, IMO something else could have been done. I guess my idea of keeping a customer happy after many many issues is different than anyone else who has posted and thats ok.

A warranty is expected, compensation for not delivering on time (even though it is an estimate) and getting it not working would have made it right for me. IDK how you work, but usually I get paid for my time.

 
Re: Noveske Switchblock

People get paid for their proffessional time, not their recreational. It's a mute point since you think they should compensate you for an estimated delivery. You could have chosen to call them and ask for your deposit back at 4 months as you knew about the delay but you chose not to.
 
Re: Noveske Switchblock

The estimated date is a mute point if it has no functional basis.

I guess some of you are happy with what you order, whenever you get it, even if its wrong and it gets fixed; as long as sometime in the future you get it. That makes no sense to me.

I did want the rifle, I still think it was a great choice. I didnt ask for a refund because I still believed it was a great choice.

I cant help but think that if this argument were over almost any other rifle manufacturer that more people would agree with my view. I know that people I speak to at the range, at work, and in a personal setting agree that something should have been done.
 
Re: Noveske Switchblock

I understand both sides. I run a car dealership, and if we treated people like the gun industry does, with missed time frame and "you'll get it when you get it" mentality, we would have been out of business long ago. That shit doesn't fly in any other business realm other than firearms.

That said it is the norm for the gun business and why I always try to buy in stock, as I am impatient as they come. I never trust a quoted time. GAP is great to deal with and is better than most with time consideration, I have heard far worse stories than yours. The good news is they took care of you.

I think everyone else is being a bit hard on you though. Over promising and under delivering has become the acceptable norm, and people get lambasted if they complain publicly. I think your gripe is legit- the product took over twice as long as you were quoted and then diddidn't turn out right the first time. If one of my service writers quoted 2-4 hour and the job took 8 and then it didn't turn out right, you better believe they would be pissed and no one would be stepping up defending the dealership on the internet.

Food for thought.
 
Re: Noveske Switchblock

In my opinion GAP is at the wrong. I understand where both sides are coming from but i am taking Sic65stang side on this, i personally do not own a GAP rifle but i have shot them and they are nice rifles. BUT, if i go online right now and order a GAP rifle and they say my rifle will take 4 mouths to complete then i will excpect a rifle in my hands in 4 mouths i would be even happy with a 5 mouth build BUT 8 MOUTHS REALLY!!! i understand if you can not get parts in or you have worker issues or you equipment in your shop brakes, OK. Fine let your customers know that you are going to be expecting a longier built time do to unseen issues. Not a problem just a email or phone call or even a letter to let me know what is going on. I understand that Sic65stang Did not recive anything infromation on the extended wait time, OK yes i also understand that GAP posted on this very website that they are having problem with getting material in, SOOO we have to sit on the internet and read everything GAP Posted, Well sorry that some people are busy and have a family and cannot get on the internet every day and stay updated on every little thing.

To my understanding that GAP is a small business, well that is great it is great for the United states ecomany, but it seems like they have the mentality of a major corperation, were one customer does not matter, REALLY have you people read the news paper lately about how our goverment is trying to ban assult weapons, EVERY CUSTOMER should matter because in the near furture GAP will not be able make such weapons so they should get as much busniness as possiable before that line of rifles are discontinue.

With all of that said i understand Sic65stang had issues with his rifle after the LONG wait time, WHY would a rifle that would cost $3500-4000 have issues after a LONG wait time, question yet to be answered, Did GAP do right and repair the rifle at no cost yes of couse but there should have been a HAND written apology saying we messed up, if GAP did that i dont think there would have been a problem,

BM11 Hit this right on the head in any other American business if you say it will take this long you need to complete it in that time frame, WHY have we Americans made it the norm to say it is ok to for rifle companies to stray away from customer serivice?

In conclusion In the near furture i will be looking into a company to build a custom build rifle for myself maybe not a semi-auto but GAP will NOT be a company i will be looking in to since i read this issue.
 
Re: Noveske Switchblock

you asking for money back on a gun is asinine. really? when my car under warrant has to go to the shop they give me a rental car, fix my car and return it. I don't get a check for my time.

I have had to send guns back to some pretty damn high end people. Ask the AI guys who had soft bolts if AI sent them a check, larue does the same stuff. small shop or not. if you don't like the GAP rifle, sell it on here someone will buy it in 5 minutes and you can move on to another maker who will also not PAY you for your time. They fixed it and gave you a free hat and Tshirt. Seriously your making yourself look worse then GAP.
 
Re: Noveske Switchblock

BM11,

I completely agree with you. Thank you for saying what you thought. IMO just because we are used to little or lackluster service should that be acceptable? Maybe I believe in a higher standard. I just feel both sides should be told, and consumers should not be accepting of poor service.

Any small business should bend over backwards, I dont care if its for a loss, to make thier customers happy. Delivering things on time and right would not be an issue, but when mistakes are made and they are fixed and accomodated for is what will keep customers coming back.

Expert-

Thank you too for saying your opinion. I think alot of people dont want to say anything because GAP is so prevalent on this site and again, lackluster service as BM11 mentioned has become the norm. Maybe something will change.

I know I will go elsewhere for builds or service because this was not fixed to the standard I have set for companies I deal with.
 
Re: Noveske Switchblock

Again, not bus driving over GAP at all. They are great to do business with. My post was more of a rant about the acceptable norms of the gun business, independent of all other forms of business. We live in a now society where to be a competitive business you have to over deliver on your promises or you lose market share. Only in the gun business can a quoted time be exceeded by four months (sometimes it is years) and not show up 100% (in other aspects of business we are liable for something called "quality control") and then everyone gets bent at you like you are an asshole for voicing it.

GAP is a great company that has bent over backwards to take care of me and I will do business with them again. However, Sic65Stang's experience was different and frustrating, and he has a right to be frustrated. For what it's worth, no, I wouldn't expect money at this point and I wouldn't ask for compensation that wasn't offered, but if it were my business, I would try to do something to make it right, for customer retention. Throw in a scope mount or something. Hats and shirts are cool too!

Point of the story- don't be so quick to jump all over someone for complaining if he has a legit cause for complaint. Businesses never improve their customer service if there is no need for it.
 
Re: Noveske Switchblock

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Sic65stang</div><div class="ubbcode-body">The <span style="text-decoration: underline"><span style="font-weight: bold">estimated</span></span> date is a mute point if it has no functional basis. </div></div>


es-ti-mate
Verb
1. To calculate approximately (the amount, extent, magnitude, position, or value of something).
2. To form an opinion about; evaluate
 
Re: Noveske Switchblock

Listen I know you are not happy right now. But please take a moment and hear me out. I do not own a GAP-10 but I do own a JP LRP-07. My rifle took longer than was quoted also BUT, here is what I want to say. When you buy a GAP, Larue, or a JP what you are getting is one of the best Rifles that money can buy. Once you finally get out there and shoot that GAP-10 I promise that all your frustration will be gone. All of these top 3 manufactures have had a major increase in orders do to their popularity. These 3 are the BEST of the BEST and once you put some lead downrange all but a smile will be left on your face. I have personally shot a GAP-10 and all I could say was DAMN, it was that good. Only reason I went with JP was it was more of what I was wanting plus it is one of the lightest .308 out there.
 
Re: Noveske Switchblock

Sloth, that statement was intended to mean what is the point of an estimated delivery date if a consumer doesn't care when they get it, just that they get it? I by no means expected the 2-4 month estimate to be 100% accurate, I did not however expect the actual delivery date to be 100% longer than anticipated. And then even at tht point it not be right. I am not only talking about one part of my experience, I am talking about my whole experience. It was late and not, not simply late.
 
Re: Noveske Switchblock

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: bm11</div><div class="ubbcode-body">I understand both sides. I run a car dealership, and if we treated people like the gun industry does, with missed time frame and "you'll get it when you get it" mentality, we would have been out of business long ago. That shit doesn't fly in any other business realm other than firearms. </div></div>

Dealerships don't usually pre-sell larger quantities of vehicles and if they do and can't deliver on-time they only refund the money, so that analogy doesn't fly. Fact is the rifle industry is one of only a few that does this model of business and unlike a car dealership which relies solely on delivery from 1 manufacturer a gunsmith is forced to rely on numerous manufacturers ranging from barrel makers to stock manufacturers. I love how people mouth off that they'll go buy from another yet I doubt they even own a custom rifle and they're used to in-store service where the product is either in-stock or the store is simply a middle man ordering from a manufacturer. Would you go to a Cabela's and demand they compensate you if they ordered a DPMS and it ended up taking 8 weeks instead of 4? Fact is GAP took care of him and even gave him a free shirt & hat which unlike LaRue they don't give away with every sale, but it wasn't good enough and the OP just wants money.
 
Re: Noveske Switchblock

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Sic65stang</div><div class="ubbcode-body">BM11,

I completely agree with you. Thank you for saying what you thought. IMO just because we are used to little or lackluster service should that be acceptable? Maybe I believe in a higher standard. I just feel both sides should be told, and consumers should not be accepting of poor service. <span style="color: #FF0000">Except you didn't receive poor customer service. You're complaining you didn't receive compensation. There's a clear difference.</span>

Any small business should bend over backwards, I dont care if its for a loss, to make thier customers happy. <span style="color: #FF0000">They couldn't find the part anywhere, so what would you have them do? Make it appear out of thin air? </span> Delivering things on time and right would not be an issue, but when mistakes are made and they are fixed and accomodated for is what will keep customers coming back. <span style="color: #FF0000">You must mean compensate, not accommodate because they made every accommodation for you to get it repaired quickly. You're bent because they didn't give you monetary compensation as well per your own admission.
</span>
Expert-

Thank you too for saying your opinion. I think alot of people dont want to say anything because GAP is so prevalent on this site and again, lackluster service as BM11 mentioned has become the norm. Maybe something will change.

I know I will go elsewhere for builds or service because this was not fixed to the standard I have set for companies I deal with. <span style="color: #FF0000">Meaning they didn't pay you for your trouble or the delay right? Because there was nothing wrong with the quality just an adjustment in tuning the gas block which they repaired immediately upon discovery.</span></div></div>
 
Re: Noveske Switchblock

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Sic65stang</div><div class="ubbcode-body">Sloth, that statement was intended to mean what is the point of an estimated delivery date if a consumer doesn't care when they get it, just that they get it? I by no means expected the 2-4 month estimate to be 100% accurate, I did not however expect the actual delivery date to be 100% longer than anticipated. And then even at tht point it not be right. I am not only talking about one part of my experience, I am talking about my whole experience. It was late and not, not simply late. </div></div>

I love how you're trying to turn it into an issue where it's more about the delay than the repair itself. The whole point of this thread was the issue with the gas block, but even after they did bend over backwards to get it repaired quickly it's still not good enough unless you get cash in your pocket. Put it up for sale then since I can guarantee you at some point in the next few years you'll need something repaired and it won't be good enough unless there's money coming your way to compensate you.
 
Re: Noveske Switchblock

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Broker</div><div class="ubbcode-body"><div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: bm11</div><div class="ubbcode-body">I understand both sides. I run a car dealership, and if we treated people like the gun industry does, with missed time frame and "you'll get it when you get it" mentality, we would have been out of business long ago. That shit doesn't fly in any other business realm other than firearms. </div></div>

Dealerships don't usually pre-sell larger quantities of vehicles and if they do and can't deliver on-time they only refund the money, so that analogy doesn't fly. Fact is the rifle industry is one of only a few that does this model of business and unlike a car dealership which relies solely on delivery from 1 manufacturer a gunsmith is forced to rely on numerous manufacturers ranging from barrel makers to stock manufacturers. I love how people mouth off that they'll go buy from another yet I doubt they even own a custom rifle and they're used to in-store service where the product is either in-stock or the store is simply a middle man ordering from a manufacturer. Would you go to a Cabela's and demand they compensate you if they ordered a DPMS and it ended up taking 8 weeks instead of 4? Fact is GAP took care of him and even gave him a free shirt & hat which unlike LaRue they don't give away with every sale, but it wasn't good enough and the OP just wants money. </div></div>Don't draw the parallel if you don't want, fine. And again, I have no dog in this fight, I am happy with the service I have gotten from GAP. My rant was at the gun industry in general, and the attitude of "Fuck it, they'll get it when they get it." And then the customer waits two years in some cases while the parts sit in the shop, or dont even get ordered in some cases, and when the rifle finally shows up everyone is just supposed to smile and take it. And nothing ever changes, because that is the norm. How regularly does a shop agree to do a thread job and doesn't get the barrel back out to the customer until 3-4 months later? How long does a thread job take? 15 minutes? an hour? But it is normal to oversell your work capacity and customers just take it.

Now take someone who isn't used to the gun business, they are used to normal customer service. Shit seems pretty fucked up when delays run twice as long as the original quoted time, and that is the norm not the exception. And everyone gets pissed when someone actually mentions it. And it never changes.
 
Re: Noveske Switchblock

You ordered a CUSTOM gun built the you wanted it, not an off the shelf assembly line built gun. Sometimes delays happen, sometimes suppliers don't come through on time. Same goes with custom car builders, they don't always make it on time either. It also gets hard and time consuming to notify everyone every time there is a delay but since you are on this site already, you must have noticed the GA Precision production update thread in the built action section, there is at least 1 response from someone at GAP every week. Given how busy they are, I would only expect to get a call when the rifle is done. I think those of us that have rifles on order from them are fortunate to get updates from them on here.

To everyone at GA Precision, keep up the good work. I don't care how long it takes to get my rifle. All I know is that once I get it, it is gonna take a good long while to get the smile off my ugly mug.
 
Re: Noveske Switchblock

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Broker</div><div class="ubbcode-body">I love how you're trying to turn it into an issue where it's more about the delay than the repair itself. The whole point of this thread was the issue with the gas block, but even after they did bend over backwards to get it repaired quickly it's still not good enough unless you get cash in your pocket. Put it up for sale then since I can guarantee you at some point in the next few years you'll need something repaired and it won't be good enough unless there's money coming your way to compensate you. </div></div>

Really broker? Where in my OP on this forum did you see me mention anything about a delay? I didnt mention anything about my delay until it was mentioned that the rifle had to go back in. You want to make it more about the delay than to believe that it was unacceptable for a BRAND NEW rifle to have to go back in to a custom shop.

I did ask AS SOON AS I KNEW that there was going to be a delay in production if I was going to recieve compensation for the rifle being late, I was told no. I didnt ask again. So I accepted that I was going to have to wait, then it was not right, so it went back, now I think I should recieve some sort of comensation now FOR THE WHOLE EXPERIENCE. At what point does any of this become unnacceptable? You guys who allow this are part of the problem. If you were concerned about how you were treated and demanded better service than you would get it, but instead you come on forums like this and put it out that you dont care when you get the rifle, if it is right, or how long it takes, as long as you can have a rifle built by a specific company, and be in some sort of club.

Yes GAP makes great rifles, I get it. But that does not change the fact that I believe that I should have been compensated for the WHOLE EXPERIENCE, not simply the delay, or that it wasnt right.

"Shit seems pretty fucked up when delays run twice as long as the original quoted time, and that is the norm not the exception. And everyone gets pissed when someone actually mentions it. And it never changes." - Awesome statement. Everyone is all upset because I think it isnt right and they want to defend GAP.

R6- How pissed would you be when you went to shoot your new rifle AFTER DELAYS and it didnt work? You would just be ok with it and smile? Bull...
 
Re: Noveske Switchblock

Question for you sic, if you were quoted 4 months and you got in in 2 months, should they expect you to pay more?

Just looking at it the other way around.
 
Re: Noveske Switchblock

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: R6Hybridd</div><div class="ubbcode-body">Question for you sic, if you were quoted 4 months and you got in in 2 months, should they expect you to pay more?

Just looking at it the other way around. </div></div>

Nope, I was told 2 to 4 months. If I got it in 2 than I would have been happy and never had an issue.
 
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