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Everyone has a great experience with Vortex CS. That’s what you pay for when you buy a Vortex. Keep sending it back and they will keep fixing it or sending a replacement. I’ve had 5 Vortex scopes and all of them needed to go back for one reason or another. Their CS is great!
I will always prefer higher quality optics/clarity to magnification. 15x-18x is more than enough mag if the sight picture is clear enough. Over magnifying blur and distortion isn’t a good thing.
Thanks for the confirmation. I have 1 of each and honestly, if I could one keep 1, it would be the 4-20. It’s a fantastic scope. I’m very interested in your comparison and review.