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DI Precision (about post)

#101
David Lott said:
on another note, I need some feedback, please.

How do you guys feel about answering machines vs a live answer?

I have always tried to answer calls and have 4 lines to make sure calls get answered by a person, but here recently, with the slowdown down we have a limited staff to answer phones, and the robo and spam calling is out of control, 75 % of the calls are now spam. It's hard to get any work done while dealing with the wasted time of answering live.. I have been against an answering service, but feel it is now time to go that route.
Please let me know your thoughts as at the end of the day you are the customer and what's important.
As far as email, that is another waste of time weeding through the junk mail to find a real one.
Click to expand...

Honestly, I don’t mind if I get an answering service or voicemail — what matters is that when I reach out, I know you got my message and when I can expect a call back.
  • A quick auto-reply on email or text that says “we received this and we’ll respond in X time-frame” goes a long way. Same with voicemail — as long as I hear back the same day (or next business day at the latest), I’m happy.
  • I’d actually prefer you use a call screener or voicemail if it helps cut down all the spam. That way, you can spend more time at the machines and less time fighting with robocalls. From my side, it feels more professional when my call or email isn’t competing with junk for your attention.
IMO -- I'd wager that customers don’t need you to answer live every time — we just need to be acknowledged quickly and know when we’ll hear back.

Just my .02¢
 
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#102
I have a good voice account and it acts like a mobile. I used it when we lived overseas for two factor authentication because our US bank did not like my foreign IP address. Many websites flagged me as a bad guy, so I had to use a VPN and this number.

Back to google voice - voice messages are automatically transcribed so it may help filter the spammers. Texts can be responded to via a laptop.
 
#103
Another thought: A short "phone tree" (“press 7 for the shop”) doesn’t bother me — in fact, it reassures me that spam calls won’t tie you up and that my call is going where it needs to!


Something simple like:
  • “Thanks for calling DI Precision in Brenham. If you’re a current customer or calling about an order, press 7 now.
    For new quotes, press 1 or text QUOTE to 979-421-9756 to upload your build.
    For store hours and address, press 3.”

(That “press 7” trick kills most bots instantly; texting QUOTE opens a clean, asynchronous lane for real buyers.)
 
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#105
One Mile Up said:
Another thought: A short "phone tree" (“press 7 for the shop”) doesn’t bother me — in fact, it reassures me that spam calls won’t tie you up and that my call is going where it needs to!


Something simple like:
  • “Thanks for calling DI Precision in Brenham. If you’re a current customer or calling about an order, press 7 now.
    For new quotes, press 1 or text QUOTE to 979-421-9756 to upload your build.
    For store hours and address, press 3.”

(That “press 7” trick kills most bots instantly; texting QUOTE opens a clean, asynchronous lane for real buyers.)
Click to expand...
I tried this today and it worked great zero spam. I am working on setting up the texting option like you posted. The other ideas are great as well.

"Thank you for calling D I Precision, Press 7 to be connected to a live person , press 0 to leave a voice mail and we will return your call as soon as possible. You may also send an email to sales@ D I Precision.com"
 
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#107
David Lott said:
Actually yes. We should have actions hitting the door next week.
Click to expand...
QfQC.gif
 
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#108
I've never been fond of the light weight tools on the market so I printed this really really heavy duty one(not my design) and thought well what about aluminum (they would be anodized) before I make a bunch of these what are your thoughts?
BTW these are bolt disassembly tools for the gen2&3 Vudoo or a cool bottle/can opener.

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#113
125 Straight said:
Hey @David Lott ,I’m really hoping you received an enormous shipment of Vudoo actions this week and that barrels are being torqued and happy customers are being called to come get um.
Click to expand...
I can’t speak for David, but Vudoo is doing its best to make me a pessimist. But I did hear that a jolly ole fat fellow wearing a red suit, in a sled being pulled by a whole bunch of deer is the one actually making the delivery.
 
#114
125 Straight said:
Hey @David Lott ,I’m really hoping you received an enormous shipment of Vudoo actions this week and that barrels are being torqued and happy customers are being called to come get um.
Click to expand...
The answer is no and yes, The short answer you are looking for is I have a tracking number for small parts for actions that I already have in hand, the second part is I have a contact to deal with on a daily basis for future orders and shipments,
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#115
On a whole different note, we've not sat by twiddling our thumbs the last four or five months waiting on actions, we actually got caught up on a lot of projects, got a lot of rebarrels done and I think completed a project I've been working on for a while off and on, Tomorrow I'll do a 500 round torture test and pull the barrel and check dimensions but it has worked on four different actions flawlessly.

 
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#116
What does that mean? Thought they were supposed to have actions in your hands 2 weeks ago?

Are they jerking you around? This whole fiasco has put a bad taste in my mouth for Vudoo. The reason I went that direction was the BS with Rim-X.
 
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#117
David Lott said:
On a whole different note, we've not sat by twiddling our thumbs the last four or five months waiting on actions, we actually got caught up on a lot of projects, got a lot of rebarrels done and I think completed a project I've been working on for a while off and on, Tomorrow I'll do a 500 round torture test and pull the barrel and check dimensions but it has worked on four different actions flawlessly.

Click to expand...

What might that be?
 
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#118
David Lott said:
On a whole different note, we've not sat by twiddling our thumbs the last four or five months waiting on actions, we actually got caught up on a lot of projects, got a lot of rebarrels done and I think completed a project I've been working on for a while off and on, Tomorrow I'll do a 500 round torture test and pull the barrel and check dimensions but it has worked on four different actions flawlessly.

Click to expand...


Chassis ano looking sweet AF.
 
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