DI Precision (about post)

[One Mile Up]

on another note, I need some feedback, please.

How do you guys feel about answering machines vs a live answer?

I have always tried to answer calls and have 4 lines to make sure calls get answered by a person, but here recently, with the slowdown down we have a limited staff to answer phones, and the robo and spam calling is out of control, 75 % of the calls are now spam. It's hard to get any work done while dealing with the wasted time of answering live.. I have been against an answering service, but feel it is now time to go that route.
Please let me know your thoughts as at the end of the day you are the customer and what's important.
As far as email, that is another waste of time weeding through the junk mail to find a real one.

Honestly, I don’t mind if I get an answering service or voicemail — what matters is that when I reach out, I know you got my message and when I can expect a call back.

• A quick auto-reply on email or text that says “we received this and we’ll respond in X time-frame” goes a long way. Same with voicemail — as long as I hear back the same day (or next business day at the latest), I’m happy.
• I’d actually prefer you use a call screener or voicemail if it helps cut down all the spam. That way, you can spend more time at the machines and less time fighting with robocalls. From my side, it feels more professional when my call or email isn’t competing with junk for your attention.

IMO -- I'd wager that customers don’t need you to answer live every time — we just need to be acknowledged quickly and know when we’ll hear back.

Just my .02¢