I purchased one of the CO-X gen 2 when NCS was selling them here. About a year into owning one I hit the until with a printer in my squad car, I hit it pretty hard and I thought I ruined the unit. I sent it back to Armasight explaining the problem and fully expecting to pay for the repairs, they fixed it promptly for free. I was truly impressed but that was before the FLIR acquisition of Armasight. 3 weeks ago I went out for some night training and I noticed the power switch would rotate 360 degrees. Sometimes the switch would catch the points where it should and I could turn the unit on and off and sometimes it wouldn't and if finally gave up the ghost.
Now I was worried about having to deal with Armasight after reading the stories about FLIR's CS and also my unit is no longer under warranty. I emailed them and after days of no response I called the CS number and I received a phone call within an hour. I was given a person's email to contact and told within 1-2 days I would receive a RMA. I finally got the RMA on day 4 and the unit is now at Armasight, I was told it would be about 4 weeks before they could get to it which is fine. So far I can't complain about the CS from them, it's not as fast or easy as it was before FLIR but it's not as bad as I have read. If anyone is not getting a response by email I would suggest calling the CS, that's how I got somewhere with my process...
