BCM Customer Service

[Trigger Monkey]

I just wanted to throw a quick note up here that Bravo Company Manufacturing has some really good customer service and took care of me when an issue came up with two of my KMR rails recently. I’ve been using these original KMR rails since early 2014 and a couple weeks ago I’d noticed that several of the keymod slots were deformed. This isn't an unknown issue and they weren’t deformed to the point of failure or anything but I just thought I’d send them an email and see what they thought. I sent them a few pictures on a Saturday and I promptly got a response back the same day with a RMA number and return label to have the rails sent back for evaluation. I want to say about a week after they arrived I received a shipping notice that new KMR Alpha rails were on their way back to me and I had a gift certificate in my InBox for BCM products to make up the balance. I really like the KMR rails so I’m not going to debate the merits of Keymod vs MLOK but BCM took care of me pretty good I think. That’s why my rebuilt DMR is going to have a slew of BCM parts and I look forward to using them. BCM has a well earned reputation and I say deal with confidence.

 

[Opticsspecialist]

Good to know. I really think BCM puts good thought into their products. I use quite a few of them. Happy to hear they stand behind them.

 

[Downtown]

BCM had always satisfied the very few times I've needed customer service. Those have been shipping issues, but resolved quickly.

 

[sheepdog697]

I ordered an 11.5" pistol build from them pre election. Happy to hear to hear the good review. Love the gun btw

 

[alexander66]

I have purchased a few items from then over the years and when there is an issue they have been outstanding.

 

[Trigger Monkey]

I got everything in and assembled back together yesterday evening. I'm totally happy with the outcome, the Alpha rails are great and the gift certificate made it easy to pick up an extra gas block, aluminum rail sections, a Mod 3 grip, and some other stuff for the reconfiguration. BCM has these nice T15 drivers from ProTurn for $4 that appear to be excellent quality. I picked one up because I broke my T-handle T15 driver and this one looks like it's a lot better quality; German made, comfortable handle, and a really good price, I may pick up another one.