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Rifle Scopes Customer Service Issues with SWFA and SuperSniper

BuckskinRider

Private
Full Member
Minuteman
Apr 19, 2012
10
1
Eastern Central Iowa
As you will see this is my first post to the group. It was suggested that I share a recent experience by someone that I have utmost respect for. To say anything negative as a first post might seem to some that I'm using the forum as a place to complain. I can assure you that I believe that there is a wealth of experience here that I can benefit from ... but I would also like to contribute when it's appropriate. I waited until I was calm enough to express myself without every word starting with "F".

This past April 14 and 15 I was fortunate enough to take a precision rifle course from Rob1 and NOMAD at Brownell's range in southern Iowa. I say fortunate because as we were zeroing in our rifles my essentially new scope was found to not work, and someone there took theirs off their rifle for me to use so my weekend wasn't a loss.

Although I purchased the scope in 2009 it's had less than 40 rounds shot under it. Been a safe queen and hauled out in a padded bag/mat 4 times. The point is that it hasn't been abused ... not even used. I appreciate that you only have my word for it. So I encourage anyone to examine the scope for damage.

After the course I realized a number of things. First was that if I wanted to continue to shoot longer distances I needed to modify my rifle, (oh God, what I'd like to do). Obviously I needed to repair or replace my scope. After having used a milrad reticle that weekend, I wanted to move away from the mildots. So I started researching scopes. It was mentioned at the course that I might be able to send the scope back for full credit toward another scope - what seemed to me like a fair and reasonable solution.

Sorry for all the background, but I feel like some explanation is necessary in lieu of what happened this afternoon.

After no response via email both on and off the forum, I called SWFA. I told the first person that answered that I had a SuperSniper scope that was purchased from them by me in 2009 that was not working properly. I knew that they handled the scope directly and that I wanted to talk to someone about upgrading to a better scope rather than getting mine repaired.

Immediately I could tell it was going to be a problem - for me. Remember ... I'm someone that has bought there products before. Now I need some help for a problem. So immediately I'm transferred to a woman that finds the transaction in their files and confirms who I am, which scope and what I paid for it. When I asked about a trade-in she put me on hold and talked to someone else. After returning she said I needed to talk to another guy. When he got on the line I repeated myself <span style="font-style: italic"><span style="text-decoration: underline">again</span></span>, at which point he commented on why was I talking to him. He couldn't make a decision because I was trying to trade in a broken scope ... so he transferred me back to the woman. She was now confused, and asked me to hold again while she spoke to someone else.

When she came back on the line she began giving me a Return Authorization number. GREAT!!! I'm finally getting somewhere. So I asked how much the credit would be for and was told some amount toward a more expensive SuperSniper scope. What? I told her to forget it. I did appreciate her help but that I had no confidence in the product.

Here's the deal: I wanted to trade in a 10x42 SuperSniper for a Vortex Viper PST 6-24x50 FFP EBR-1 MRAD Reticle. This is not the first scope that I've purchased from them.

I'll let you decide if you believe all the hype around the SS scopes. But for me personally, I find it hard to believe that the military would want a product that craps out with a bump or sitting too long in the safe.

My beef is with the fact that when I needed help I got shoved around like a red-headed step-child. I'm sick of having all this advertising about how great this and that is and how it's tested and so durable and blah, blah, blah ... that when my weekend or hunting trip or whatever it is, is ruined and the so-and-so on the other end of the line doesn't give a damn ... I'm mad as hell.

NONE of them expressed any twinge of apology or regret. Just a take your lumps and get over it. Hey ... no problem. Remember buyer beware.

Other people sell Vortex products ... and if I get the impression that they don't care how they treat me ... well the internet is full of companies waiting to take my money.

Sorry for the length of this ... I hope I've helped someone from making a mistake. Take it as my first contribution to the group.

Thanks for listening,
JONES
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Re: Customer Service Issues with SWFA and SuperSniper

ok...

first of I get that it's all SWFA to you, so you thought you'd just save a few steps, the broken one has a warranty, you want an upgrade, they take trade ins....

but the reality is, you wanted to trade in a broken scope..

what you should have done was send the broken one for replacement or repair

then talked to the different dept about trading in a working scope

the way you did it just made it harder on everyone except you, and you were involving people for returns in a trade in, people from trade in in a warranty situation.... I can see how they'd get confused...

as for the trading up, I can also see how you would think you should, but the warranty is to repair or replace at their choice, now if you'd have sent a scope in 2-3 times, then they'd do whatever to make you happy, but you have a 3yo scope, that they're willing to repair or replace...

you say "hey, I'd like to just upgrade to save me some hassle"..

they say, albeit after a little confusion " sure, we'll do that, but for a higher end SS"

now you're on here bitching because they didn't offer you enough credit towards the scope you wanted...

I say you're being a crybaby.. get the scope repair or replaced, sell it for a $50 loss off new price, use that to get the Vortex you want
 
Re: Customer Service Issues with SWFA and SuperSniper


I deduce from your first post that you live a very difficult OCD style of "I'm a victim" life. Sorry, but when your first post is whiny diatribe you probably expect this response so that you can now claim that the mean ole' snipershide community isn't treating you nice either.

Your scope broke and the company said you could trade it in on a more expensive one. There, I have saved you 300+ words.

Sounds to me like SWFA totally honored their commitment. I own three SWFA SS scopes and I've not experienced one defect... and I've never seen a defect in any of the hundred or so I've shot next to over the last 3 years either.
 
Re: Customer Service Issues with SWFA and SuperSniper

So to sum up the whole ordeal:

SWFA will not let you trade in the scope as credit toward a different brand scope that they carry? Rather they will let you trade up towards another SWFA SS of your choice OR repair/replace your current SS 10x?

If this is true then there are a few options you have. You could:

1) send the 10x in for repair/replacement then sell it to a friend for $225-$250 which is what the going rate for a pre-owned SS sells for usually. Take that money and buy your Vortex PST from whom ever you wish.

2) take SWFA up on their trade in and pay the difference toward whatever scope they will let you trade in towards.

If it were me, I would probably do option 1. Send it in, get it back, sell it and move on. Its up to you. Good luck hope everything works out.
 
Re: Customer Service Issues with SWFA and SuperSniper

Let me nip this in the bud. He is neither a cry baby or a victim personality. His scope did break. Doesn't matter how many you have seen that work. His didn't. I know because I used it. So lets stop the usual pile on right now.
 
Re: Customer Service Issues with SWFA and SuperSniper

I'm guessing you tried giving the turrets a good hit in case they were stuck after sitting for 4yrs?

I'd just send it in to get fixed then sell it and move to whatever you want.
 
Re: Customer Service Issues with SWFA and SuperSniper

Jones -

Is this the standard SS or an HD?

I'm not certain on this, but the HD appears to be an entirely different animal than the regular version.
 
Re: Customer Service Issues with SWFA and SuperSniper

The facts... You have a three year old scope that's broken. SWFA offered to replace it in accordance with their warranty they offer. That warranty is a "if it's broken, send it to us and we'll send you a new one" warranty, not a "send it back three years later for a full refund or full credit on another scope" policy.

Sounds like a standard business practice to me and I think pupdawg has the best advice here. SWFA might come in and offer something better, kudos if they do, but I won't be disappointed if they don't. The phone runaround sucks, but you have a unique situation that I'm sure doesn't come up often. Everyone lives and learns from life's encounters every day.

I don't expect S&B to take my old Leupold as credit for one of their scopes either. This may be a bit different and unique situation because you're dealing with a company that is both in production of their own house brand and a dealer of others, but I don't see anything wrong with expecting you to stay inside the brand when asking to trade up.

Hope you come to an acceptable resolution on your situation.
 
Re: Customer Service Issues with SWFA and SuperSniper

First off, every single scope manufacturer out there is going to produce something that doesn't work, this includes SWFA, S&B, Nightforce and everyone else. I wouldn't give up on the SWFA brand based on such a small sample.

I obviously don't know whom you spoke with at SWFA but I suggest calling again and asking for Dave Hallenbeck(Not sure about the last name.) I would be completely supprised if he did not take care of you, he helped me a ton and it was easily tied for the best CS that I've ever expierenced along with Kyle at XLR industries.

I know that you feel like you were not treated properly and that you were given the run around but call back, be pleasant, and I'm sure that this will be taken care of.

Good luck and let us know how it goes.
 
Re: Customer Service Issues with SWFA and SuperSniper

So your scope broke and they offered to replace it? Wow such bad CS, get a life. Have it fixed and sell it or then trade it in. Different departments drake ith trades and repairs which is why you were sent around to different people trying to help you and yet you cry about it. All companies will make things that don't work from time to time, it's how they handle it that separated them. Sounds like they handled it fine to me.
 
Re: Customer Service Issues with SWFA and SuperSniper

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Rob01</div><div class="ubbcode-body">Let me nip this in the bud. He is neither a cry baby or a victim personality. His scope did break. Doesn't matter how many you have seen that work. His didn't. I know because I used it. So lets stop the usual pile on right now.</div></div>

the issue isn't that the scope broke (shit happens).... my take is that he doesn't think their CS is good enough.... and from what he posted, I don't see where they're doing anything except trying to help him out.
 
Re: Customer Service Issues with SWFA and SuperSniper

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Rob01</div><div class="ubbcode-body">Let me nip this in the bud. He is neither a cry baby or a victim personality. His scope did break. Doesn't matter how many you have seen that work. His didn't. I know because I used it. So lets stop the usual pile on right now. </div></div> ok, fair enough... I was in a pissy mood last night, sorry about that Jones
 
Re: Customer Service Issues with SWFA and SuperSniper

SWFA does have a trade in program.

Seems silly that he should send the scope in for normal repair or upgrade, get the scope sent back to him, and then send it back to SWFA for their trade-in program.

It is completely reasonable that one would ask them to simply avoid the hassle and credit him normal trade-in value of the SS 10x toward another scope they carry.

Does it not seem silly to the rest of you guys to ship it back and forth? Does to me.

Look at it as if it were a one-year-old car with a recall or in need of a warranty repair...if you went back to the dealer, would they not let you trade-in the car that needs attention from them you bought from them until you got it fixed?

His post isn't unreasonable. The typical Hide pile-on on every CS post is. I guess that's the hip thing these days
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Re: Customer Service Issues with SWFA and SuperSniper

So you guys think he should; send the scope back to be repaired or replaced. Then after getting it back, fill out the online form for trading in a scope. After agreeing on the trade-in price ship the scope BACK to Swfa (who just fixed or replaced it) to receive his new PST, that he intended on buying from SWFA?

I dunno, sounds like a reasonable bitch to me. I wouldn't be that upset that the scope failed, I would be upset that they wanted ME to jump thru those hoops to replace one of THEIR scopes that failed, not to mention the shipping $$$ and down time, that seems like a complete waste.

Seems much simpler and cost effective for everyone if they just accepted the return, fixed it and sold it as a used scope, and sold this guy a new Vortex.

I've no doubt Swfa is a good company with a great track record of customer service, this guy is just expressing a problem with that customer service at the recommendation of a very respected member of this forum. Scopes fail all the time, their fixed and people move on but the failure had to be pointed out to the manufacture for the fix to take place. Same goes with customer service, I'll bet this gets fixed and everyone will be better off that he pointed it out, especially Swfa.
 
Re: Customer Service Issues with SWFA and SuperSniper

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: FailureToStart</div><div class="ubbcode-body">Jones -

Is this the standard SS or an HD?

I'm not certain on this, but the HD appears to be an entirely different animal than the regular version. </div></div>


I agree with this.
 
Re: Customer Service Issues with SWFA and SuperSniper

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: johnsta</div><div class="ubbcode-body"><div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: FailureToStart</div><div class="ubbcode-body">Jones -

Is this the standard SS or an HD?

I'm not certain on this, but the HD appears to be an entirely different animal than the regular version. </div></div>


I agree with this. </div></div>

It doesn't matter to the premise of the post.
 
Re: Customer Service Issues with SWFA and SuperSniper

I think them offering to take in a broken SS scope, for credit towards a higher end SS scope is fair...

Since you didn't like that option; cool, no problem. Let them replace/fix it, and then sell it... Use the money towards the Vortex.

Still doesn't change my very positive opinion of them... And I'm not sure what is to be gained from this thread...

And it sure as hell beats the cute little note I got along with a repaired scope from a popular scope manufacturer here on the Hide...:-/
 
Re: Customer Service Issues with SWFA and SuperSniper

Jones,RC you stated about the millitary and the SS scope. They use the HD model not the less inexpensive SS model. There is a correct way and ans a wrong way to go about things even if it seems silly of all the shipping back and forth. Remember even the $3000.00 dollar scopes put out a lemon once in a while.
 
Re: Customer Service Issues with SWFA and SuperSniper

At least he isn't bitching about his new scope being scratched or that it doesn't have the ever popular and collectable "Mil spec" sticker missing.

Seems to me that taking care of a warranty issue and a trade in at the same time would, in the end, save everyone time and money. If they must segment this return up, I would ask that they fix the scope and then call me when it is back in fully working order. I would hang up and call the trade in dept. and tell them I have a fully inspected and working SS scope that I want to trade in, when they ask if you need a Return Authorization, tell them no. The scope is over in the warranty dept. you can walk over and pick it up from them.
 
Re: Customer Service Issues with SWFA and SuperSniper

My first order with SWFA was pretty hilarious. Ordered a 10X super sniper off Ebay that was in stock w/20something, they were out of stock. They never updated the ebay ad though. So backordered a month. Then it arrived minus a butler creek flip up, I don't recall saying anything about it but a couple months later they sent me a replacement anyways. About 4 dozen replacements in fact. I took one out, sent them all back. They promised to credit my paypal account for the postage but I never got anything.

Did I post a rant on the internet? No. Every business has hiccups. It did make me a bit nervous the next time I ordered though lol.
 
Re: Customer Service Issues with SWFA and SuperSniper

no, I'm not saying he should wait to get it back to trade it in... I'm saying that part of the initial confusion was that he was dealing w/ 2 different depts within SWFA...

then when it got figured out, they wouldn't "trade in" a broken scope, but they would allow an "upgrade" on a higher end SS....

since he didn't like that deal, he should either do the trade in... either after it's fixed or sell it outright...

but I don't think SWFA gave him bad service
 
Re: Customer Service Issues with SWFA and SuperSniper

I purchased a SS 1-4 from SWFA and had great luck with it and am planning on picking up the 1-6 as soon as possible. I sure hope they take notes from this post and train their CS so they can handle calls properly. I have full confidence in their scopes but getting the run-around and/or a CS rep that didn't seem concerned would definitely be frustrating.
 
Re: Customer Service Issues with SWFA and SuperSniper

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: para1505</div><div class="ubbcode-body">Jones,RC you stated about the millitary and the SS scope. They use the HD model not the less inexpensive SS model.</div></div>

The only SS scope developed for the military under contract is the standard 10x side focus model. This was under Tasco's ownership.

The SWFA model SS10x42M (M=Military) is a copy of the original military contract scope.
 
Re: Customer Service Issues with SWFA and SuperSniper

It is not unreasonable to expect a company to service or replace a defective product. It seems from your post that SWFA is willing to do that.

It is, however, unreasonable to expect a company to apply the full purchase price of a defective product towards a different product. That is why this particular service call was not completed to your satisfaction.
 
Re: Customer Service Issues with SWFA and SuperSniper

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Jones,RC</div><div class="ubbcode-body">
When she came back on the line she began giving me a Return Authorization number. GREAT!!! I'm finally getting somewhere. So I asked how much the credit would be for <span style="font-weight: bold">and was told some amount toward a more expensive SuperSniper scope</span>. What? I told her to forget it. I did appreciate her help but that I had no confidence in the product.</div></div>
They offered a credit toward a new scope, not the specific one you were looking for, but the offer was presented.
<div class="ubbcode-block"><div class="ubbcode-header">Quote:</div><div class="ubbcode-body">I'll let you decide if you believe all the hype around the SS scopes. But for me personally, I find it hard to believe that the military would want a product that craps out with a bump or sitting too long in the safe.</div></div>
Like it has been said before, it could have been a bad scope. Mistakes are made and things do slip by quality control, even on the most expensive, tough, or luxurious of items.

<div class="ubbcode-block"><div class="ubbcode-header">Quote:</div><div class="ubbcode-body">
My beef is with the fact that when I needed help I got shoved around like a red-headed step-child. I'm sick of having all this advertising about how great this and that is and how it's tested and so durable and blah, blah, blah ... that when my weekend or hunting trip or whatever it is, is ruined and the so-and-so on the other end of the line doesn't give a damn ... I'm mad as hell.</div></div>
It doesn't seem like you were shoved around. It does seem like you were inconvenienced from waiting, but eventually they gave you an option. It wasn't an option that you agreed with, so I can understand your frustration. When <span style="text-decoration: underline">cooler</span> thoughts prevail, give them a call back and see what can be done. A different day <span style="font-style: italic">could</span> be a different outcome. It could also be the same.
<div class="ubbcode-block"><div class="ubbcode-header">Quote:</div><div class="ubbcode-body">
NONE of them expressed any twinge of apology or regret.
</div></div>
This is something I experience a lot with CS, and a simple "I'm sorry for the inconvenience" from the representative can open a door to understanding. BUT, it does NOT mean that they will bend to ANY request. Considering you were angry, is it possible you blocked out or didn't hear an apology? I know I do it when I'm fuming.

All I can say is to try and call them again and consider the options. It's better than a broke scope.
Like others have said, you can always get the repair made and sell it or use it in a trade for the scope you are looking for.
 
Re: Customer Service Issues with SWFA and SuperSniper

I've been had bad communication with them. First guy stopped responding to my emails, second person seemed to not even be reading my emails, or had no clue about what was going on. I had to repeat myself several times about the issue. Really odd.

I would have done as you wanted, but can totally understand that they would not take your broken 3 year old scope as trade in for full value towards a different brand of scope.

I wouldn't really call it an "issue" and started a post about it, but rather seen it as tough luck. Not every company is going to bend over backwards for you. They will replace it under warranty, they really don't have to do anything else.
 
Re: Customer Service Issues with SWFA and SuperSniper

They're willing to stand behind the product, what's the problem? That apology you're looking for doesn't fix anything or turn back the clock on your weekend.
 
Re: Customer Service Issues with SWFA and SuperSniper

Having worked with businesses that have different departments I have learned that just because company A has dept. B, C, and D does not mean all the departments act like one combined company. They act more like a bunch of different little companies under a big name. I have to deal with this daily and submit multiple forms of paperwork to differing departments when sending it to the company once should cover everything. Deal with the warranty dept. Then turn around and deal with the trade in. Nothing is going to guarantee that the Vortex will work forever either, just deal with it. Life is to short to worry about a scope and how you feel cs treated you badly.
 
Re: Customer Service Issues with SWFA and SuperSniper

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: tylerw02</div><div class="ubbcode-body"><div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: johnsta</div><div class="ubbcode-body"><div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: FailureToStart</div><div class="ubbcode-body">Jones -

Is this the standard SS or an HD?

I'm not certain on this, but the HD appears to be an entirely different animal than the regular version. </div></div>


I agree with this. </div></div>

It doesn't matter to the premise of the post. </div></div>

It matters in the sense that the HD line is (my understanding) an entirely different quality level and shouldn't be judged based on experience with the lower tier. It is possible that this individual might have a positive experience with the HD scope and this entire thread would be for nothing.

OR we could all just pile on and take a giant shit on a person or a company depending on which way the wind blows and which high value posters like what products.
 
Re: Customer Service Issues with SWFA and SuperSniper

Friend,

Just my take on this. Take it for what its worth. It sounds to me like you gave up pretty easy. I am not saying it is good business but it is possible to be put in contact with people that don't know enough to get things done correctly. It happens with every company. The fact that the lady you talked to had to keep putting you on hold and asking for help from someone else makes me think this is part of the problem. You should have and need to continue to talk to people at SWFA until such time you figure out what options you have. I would suggest you get in touch with Dave Hallenbeck. He is very knowledgeable and has taken good care of me.

Here is the reality. They have great customer service and they have a very solid trade in program. I have used both albeit separately, and they worked very well. Your situation is a bit unique to the normal CS or trade scenario though as you are doing both at the same time. I can tell you it is not normal to get full value for a used scope in their trade in program. Far from it. Yes, your scope would be essentially new due to the replacement but there may be policies in place when a unique situation like this is encountered. It sounds like you didn't hang in there long enough to find out what they were. Instead you just got frustrated and said "forget it". Not sure this helped your situation.

Get back in touch with them and get to the bottom of what your options are. Sometimes it does take some work on your part to give the due diligence needed to get what you think is proper. I think it is appropriate to point out that there are always guys that try to take advantage of any company with a warranty option. Just try standing in line at Cabelas and listen to the insane excuses that folks give for the reason they are returning items that should be in the junk pile. It is no wonder that they had to change their policy. The idiots ruined it for all the rest of us! Along that same line I think you need to be understanding of that fact and work towards finding out your options. I don't believe it is proper to think they should fall all over themselves in order to give you stellar CS under any and all circumstances. I believe they will if given the chance but you have got to participate and make sure they understand and not give up when you hit the slightest bit of resistance.

Scot E.
 
Re: Customer Service Issues with SWFA and SuperSniper

A couple of things:
The military/US Army has many 10X Super Snipers in use on DMRs. Thats fact.

The Super Snipers have a great track record and provide great value for the money

The scope was three years old so offering to repair is reasonable.

Obviously a communication error has occured here and getting a trade in once scope is fixed is reasonable but understand he is trading in a three year old scope so its not reasonable to get full value

SWFA has been and continues to be a great company to do business with

I suggest you get the fixed scope back and put up for sale here. It will sell quickly and an individual can afford to give you more for it than a company that has to keep employees paid and lights on.
 
Re: Customer Service Issues with SWFA and SuperSniper

With 40 rounds under her you should expect more out of it, but its a low end foreign made scope. You'll find that SWFA has a cult like following here and are fiercely defended wrong or not. I've had bad experiences with them, but I learned from it and I don't buy from them. Posting your negative experience here will most likely do no good.
 
Re: Customer Service Issues with SWFA and SuperSniper

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: TBannister</div><div class="ubbcode-body">its a low end foreign made scope.</div></div>

I've owned one SS and just purchased #2 on the Group Buy deal. I'd like to hear details on the "low end" comment.....mine seemed anything but - but - I'm all ears in case you know something I don't....thanks in advance.
 
Re: Customer Service Issues with SWFA and SuperSniper

Sorry to hear about your experience. It is frustrating to have a rarely used broken in your training. How much did she offer you for the trade in?

I am considering Vortex PST 6-24X50 FFP and SSHD 5-20X50. One critical factor for me is customer service. I sent a broken scope to Vortex, and they made me an very good offer to trade up for a better scope. I hope SWFA can do the same for you.

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Jones,RC</div><div class="ubbcode-body">
When she came back on the line she began giving me a Return Authorization number. GREAT!!! I'm finally getting somewhere. So I asked how much the credit would be for and was told some amount toward a more expensive SuperSniper scope. What? I told her to forget it. I did appreciate her help but that I had no confidence in the product.

Thanks for listening,
JONES
cool.gif
</div></div>
 
Re: Customer Service Issues with SWFA and SuperSniper

I deleted what I wrote before I posted it.

I believe you should go about getting your replacement scope. SWFA has acted well by honoring it's warranty commitment.

The story that your scope became defective by collecting dust may well be exactly as you described but has absolutely no bearing on this matter. The fact that your tired of your old toy and want a new one also has no bearing.

This is just another story of SWFA (a collection of individuals) standing by their word and warranty. Good to know.

I think you should hold onto that scope and every time you look at it over the years, consider how you've changed.
 
Re: Customer Service Issues with SWFA and SuperSniper

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: TBannister</div><div class="ubbcode-body">...its a low end foreign made scope...</div></div>

Aren't they all? Especially those bargain-basement, shitty, German things. They should be called "Shit and Bitter"!

Okay, okay...I had to do it. Way off course.

You guys better know I am yoking...I like to tell yokes!!
 
Re: Customer Service Issues with SWFA and SuperSniper

I had the same experience but Swfa took care of it. Had a small issue with a HD10x, sent in for replacement, then traded it back in for full value todays a 5-20 HD. Just like clock work. So just send it in and than sell or trade if back in. End of the story.

Regards