I have had a few issues with customer service from other companies in the last few years. Doesn't seem like it exists anymore. Too much time waiting on hold, too much time spent listening to a menu to get to the correct person when a person answering the phone could save the customers time. This tells me that they believe their time is more important than the customers. So I felt it was even more important to state when there is actually great customer service.
I bought a used GA Precision rifle several years ago that looked in new condition. After shooting a few hundred rounds I had an occasional issue. I sent in the rifle to GA Precision to have it inspected and repaired as necessary. Even though I was not the original owner, it had been sold many years ago, and they were now on the next generation of this model, they inspected, replaced an obsolete part that was not in stock, added an adjustable gas block at cost with no labor charge, and shipped it in a new case for free! All during this time I received numerous calls from them with updates and discussed what may have caused this issue.
George was the gunsmith that I spoke with the most and completed the work, however, everyone I talked to from my initial call to Jeremy in customer service, and Jennifer who sent me a picture to explain the issue, could not have been more friendly and knowledgeable.
Thank you,
Steve
I bought a used GA Precision rifle several years ago that looked in new condition. After shooting a few hundred rounds I had an occasional issue. I sent in the rifle to GA Precision to have it inspected and repaired as necessary. Even though I was not the original owner, it had been sold many years ago, and they were now on the next generation of this model, they inspected, replaced an obsolete part that was not in stock, added an adjustable gas block at cost with no labor charge, and shipped it in a new case for free! All during this time I received numerous calls from them with updates and discussed what may have caused this issue.
George was the gunsmith that I spoke with the most and completed the work, however, everyone I talked to from my initial call to Jeremy in customer service, and Jennifer who sent me a picture to explain the issue, could not have been more friendly and knowledgeable.
Thank you,
Steve