Night Vision Halo XRF Issues. Best replacement for long range?

Max_R

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The 10-12 readings still existed just a few hrs ago in daylight if the scope was aimed at a small 300yd hill that was behind and even smaller hill. It's just not as frequent as it was, but I repeated it several times. Since the update, it mostly just reads ---.

I'm calling a truce for the weekend. I got my point across and you know to get ahold of me next week if you have more questions or a resolution.
Thanks. I appreciate the info. It's most valuable. We'll have to get your scope back and take a good look at it. Forum discussions are nice, but nothing beats time in the lab after reaching a good understanding of the failure conditions. Please get in touch with our customer support and figure out the logistics.
 
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WhereNow&How

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Well that is pretty top of the line Customer Service. Having the company here and actively engaging solving problems.

There are and will always be some hiccups along the way. It is how they are handled that matters.

HEY FLIR ~~~ YOU LISTENING

Hell no they ain't listening. Threw their cross hair device customers out the window with the bath water.
 

Max_R

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Well that is pretty top of the line Customer Service.
Thank you for your kind words. However, this is not Customer Service, and I'm not a Customer Support representative. I learned a lot on this forum and owe a lot to a few people here. I want to contribute back to the forum if I can. However, please don't see this forum as a Customer Support place for N-Vision Optics products. Call or email N-Vision if you need help. You will not be talking to me (I do not take support calls), but we have dedicated people who are trained, on top of things, and are always ready to help. Thanks again!
 

Ksracer

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Videos are finally up for anybody curious. This one was taken about 30 minutes after opening it from warranty work. It's unseasonably warm here. The temp was 60*, and about 60% humidity at about 10pm. There is no rain or condensation on the lenses. Notice how many times it reads - - -. It's actually working better than it usually does in this vid.

The second one is one taken about an hour later with no perceptible change in conditions. It's ranging the cattle @1k yds and never misses a "ping" unless it's aimed at a close branch, the sky, or my feet. This is the best it's ever worked, unfortunately it only lasted a few minutes.
 
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Capitol5868

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N-Vision clearly has a problem with their LRF And more. Mine doesn't work either on two different scopes. I had one replaced and it does the same thing.

If I had to do it again I wouldnt have purchased these XRF’s. Problem after problem and $18,000+ later no clear repair in sight. Cant believe I have to have repairs on BRAND NEW $9000 scopes
 

Ksracer

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And finally the Adaptive Reticle vid for clarification. These cattle are around 8-900yds. It does the same thing on coyotes at 400.
 
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P&Y

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After many more hours behind my XRF I am confident the image is not as good as my LR was. Tint, production tolerances whatever, the image is a step backwards. Like others, the LRF is not good. Unfortunately I'm not loving mine. Should have stayed with the LR and radius combo.
 

324matt

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I feel bad for you guys. I had a Halo LR and went through 2 plastic housings. Sold it and went MKiii-60mm with no regrets. The Halo LR did have a better image than the MKiii60, but wasnt rugged enough for me. I think ill try a NOX35 someday when the used prices come down.
I hope they get it figured out for you
 
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TheHorta

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    I’ve thoroughly enjoyed my LR for about 2 years now. I’ve used it in all weather conditions. When I first bought it (super early adopter) I had to send it NV for factory firmware update (literally in the first 30 days of ownership). They turned it around quickly and it has always performed flawlessly. I’ve felt very comfortable that Max has been a valued MFG forum participant since the inception of NV thermals.

    I know I’m a sample of one, but no other manufacturer of consumer NV/Thermal tech has provided the products, support, and community participation like N-Vision. Unfortunately, as is the case with all of us, we’re far more likely to voice our displeasure than our satisfaction, so those having legit problems can appear to have disproportionate representation.

    Ksracer seems to be handling his issues in a reasonable fashion. $9500 is a lot of money to most people and having an unpleasant experience is justifiably aggravating. I hope it all works out to everyone’s satisfaction.

    91B694FF-598A-4E54-B6FE-B8A92478492A.jpeg
     

    P&Y

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    Agreed Horta they are a very good company with excellent customer service. If I were to post each time I'm satisfied with my NVision it would be daily! Just unfortunate the XRF hasn't performed where we had hoped so far.
     
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    Ksracer

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    I’ve thoroughly enjoyed my LR for about 2 years now. I’ve used it in all weather conditions. When I first bought it (super early adopter) I had to send it NV for factory firmware update (literally in the first 30 days of ownership). They turned it around quickly and it has always performed flawlessly. I’ve felt very comfortable that Max has been a valued MFG forum participant since the inception of NV thermals.

    I know I’m a sample of one, but no other manufacturer of consumer NV/Thermal tech has provided the products, support, and community participation like N-Vision. Unfortunately, as is the case with all of us, we’re far more likely to voice our displeasure than our satisfaction, so those having legit problems can appear to have disproportionate representation.

    Ksracer seems to be handling his issues in a reasonable fashion. $9500 is a lot of money to most people and having an unpleasant experience is justifiably aggravating. I hope it all works out to everyone’s satisfaction.

    View attachment 7772361
    This would have gone much farther off the rails if another well respected forum member hadn't stepped in behind the scene as an intermediate. I've asked N-Vision twice about a refund. Once when they said there would be a delay in getting it fixed and again when I asked what was going to happen if it still wasn't working the 3rd time I try it. Both times they've said yes, but it needs to be channeled through the dealer I bought it from. I don't feel like that should be dumped in his lap, but when I finally asked him, the response was "absolutely not under any circumstances". Selling it for a substancial loss seems to be my final recourse if it goes that far.
    $9500 isn't going to put me in bankruptcy, I'm more irritated with the wasted time, missed opportunities to hunt, and just the general headache.
    I've got to disagree with the second part though. I've found that people are far more likely to sing praises because nobody wants to be the first person to be "that guy". Once somebody speaks up, then others feel comfortable also. Judging by the responses and PM's I've gotten, I was far from the first person to have an issue. Just the first person "say something". Had someone else made a post, my 30 second Google search for "Halo XRF problems" would have found it and I never would have bought one.
    The way it stands now is that after they re-open from an extended holiday break, they want the scope returned a 2nd time so they can replace it with one that has another software update and send it back. I'm not sure I want to be the R&D department again, so I'm going to mount the Radius in the next day or so and get back to hunting while somebody else is that guinea pig for awhile.
    At least 1 person has implied that I'm being "picky". About the reticle, perhaps. But I want to emphasize that the LRF wouldn't even range a vehicle at 50yds under normal conditions for the majority of the time I've used it. IT. DOESNT. WORK. Period.
     
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    WhereNow&How

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    Uncle Horta, while you are on the subject (super early adopter).

    When are you sending my Adoption Papers. I been checking the mail regularly and aint nuffin shown up yet. :LOL:

    In lieu of Adoption Papers, a sizable Will bequeath of thermal and NV will scratch the itch. :LOL:
     
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    Jumper

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    Thats a pretty sweet rig!
    Just to throw my experience with my HALO-RF into the thread; I bought it from the PX, after payment seller sent it directly to N-vision, they upgraded their firmware and shipped it on to me. Seems to be working fine for me. I do see your point about the adaptive reticle problem. They need to fix that.
     
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    Ksracer

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    Thats a pretty sweet rig!
    Just to throw my experience with my HALO-RF into the thread; I bought it from the PX, after payment seller sent it directly to N-vision, they upgraded their firmware and shipped it on to me. Seems to be working fine for me. I do see your point about the adaptive reticle problem. They need to fix that.
    Thanks!
    I'm pretty sure I've talked to the guy you bought it from. Your's didn't have near the degree of problems mine does. Judging by the timeline, I think they both got the "fix" the same week. Glad to hear yours is working.
     

    P&Y

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    Bummer your having to lug the radius with an XRF and modify that stock.. At least you have it to keep rolling anyway. That is one sick looking setup! Good luck
     

    Ksracer

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    25*F and 85% humidity.
    This is what I've seen every night I've been out with it for hours at a time while other units in my group will be working fine right beside it.
     

    shoots100

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    Third time's the charm ?
    Hopefully you'll get it straightened out soon.
    Exactly why I have a backup thermal, mounted on a back up rifle.
     

    Capitol5868

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    Brand new N-Vision XRF out of the box. LRF simply doesn't work. I also noticed out of the three XRF's I've been through ALL of them have the LRF box in different locations. Seems odd that the box can be located anyplace and not a specific place in every scope.

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    Ksracer

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    Brand new N-Vision XRF out of the box. LRF simply doesn't work. I also noticed out of the three XRF's I've been through ALL of them have the LRF box in different locations. Seems odd that the box can be located anyplace and not a specific place in every scope.

    View attachment 7774101View attachment 7774103View attachment 7774104View attachment 7774106View attachment 7774107View attachment 7774108
    Same thing mine was doing before the update. The update didn't improve the functionality, it just changed how the issue is presented.
    What's your weather like there? Mine is worse in the cold, but it's still apparent there's an issue even on a warm day.
    I'm sure the LRF is rigidity fixed to the housing to eliminate any possibility of a shift in the POI of the beam. So moving the reticle to match the beam makes sense to me rather than adding the complexity of an aiming mechanism on the LRF itself.
     
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    Capitol5868

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    Weather here is very mild. At night it's in the high 40-50's with humidity around 60%

    My other problem with one of my XRF's is it randomly locks up/freezes. Once it freezes up none of the buttons respond to any presses not even the power button. The batteries must be removed and reinserted to resolve the issue. Then it's pray it doesn't happen again when I have a critter inbound.
     
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    Rfeldhaus

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    I feel for you guys! I went through the same headaches with my halo lr. I hope something changes and you get the help you need, which is a full refund so you can buy something that works.
     

    WhereNow&How

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    Yep, I just kept it plain and simple for my longer range needs. 270 Win (while an oldie) shoots flat and with authority. So its a Goldie. :)

    The PTS 736 at 6x native mag, even at 320 x 256 throws an excellent image and the Radius lets me know how far.

    That big ole 75 mm Germanium lens with 12 micron Boson core gathers up a lot of data. :)


    1641093888618.png



     
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    dzhitshard

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    So, from what I can gather this is a totally unrelated issue compare to anything happening in the prior posts but I figured I'd ask here.

    Has anyone experienced something like this with the HaloX or XRF?

    I zero'd my primary pig rig on base mag because that's often all I use shooting in that profile. I rolled it to 2x on a new, more open section I'm hunting on and the shooting started before I got back to native mag. The results were disappointing. When I was looking at the footage I noticed I had a lot of high hits and misses. A couple more shootings went the same way when I know my shots broke clean. I got home and back to the range and this video is what I found.

    2x is hitting about 6" higher than base mag which is still dead on. This is the only profile effected like this and it is repeatable. #2 & #3 are 6creed loads and they hit the same dime at 4x as 1x.

    I'm at a loss on this and am about to program #4 as my Hog rig and test that one.
     

    Ksracer

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    So, from what I can gather this is a totally unrelated issue compare to anything happening in the prior posts but I figured I'd ask here.

    Has anyone experienced something like this with the HaloX or XRF?

    I zero'd my primary pig rig on base mag because that's often all I use shooting in that profile. I rolled it to 2x on a new, more open section I'm hunting on and the shooting started before I got back to native mag. The results were disappointing. When I was looking at the footage I noticed I had a lot of high hits and misses. A couple more shootings went the same way when I know my shots broke clean. I got home and back to the range and this video is what I found.

    2x is hitting about 6" higher than base mag which is still dead on. This is the only profile effected like this and it is repeatable. #2 & #3 are 6creed loads and they hit the same dime at 4x as 1x.

    I'm at a loss on this and am about to program #4 as my Hog rig and test that one.

    Do you have an old picatinny rail around that you can screw or clamp to a rigid bench?
    The definitive test for this would be to mount the scope to the fixed rail and just click through the mag settings and observe the reticle for movement. You could probably see a 6" movement by just placing the rifle on a bipod and a rear bag and doing the same thing.
    I've got a 60# "scope sled" that I test the tracking on my day scopes with. I'll check mine next time it's off the gun and report back.
     

    Ksracer

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    I just locked my rifle down in the tripod, but it seems fine for all 4 profiles.
    There is a little glitch when it goes to base mag though. None of the other profiles did that, only #1 which is the only one I've zero'd a rifle on. I suspect it's briefly returning to 0;0 coordinates before moving to my saved coordinates.

    The LRF must have taken a couple Midol because now it's working perfect again. It ranged several objects out to 1kyds.
     
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    Rfeldhaus

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    So, from what I can gather this is a totally unrelated issue compare to anything happening in the prior posts but I figured I'd ask here.

    Has anyone experienced something like this with the HaloX or XRF?

    I zero'd my primary pig rig on base mag because that's often all I use shooting in that profile. I rolled it to 2x on a new, more open section I'm hunting on and the shooting started before I got back to native mag. The results were disappointing. When I was looking at the footage I noticed I had a lot of high hits and misses. A couple more shootings went the same way when I know my shots broke clean. I got home and back to the range and this video is what I found.

    2x is hitting about 6" higher than base mag which is still dead on. This is the only profile effected like this and it is repeatable. #2 & #3 are 6creed loads and they hit the same dime at 4x as 1x.

    I'm at a loss on this and am about to program #4 as my Hog rig and test that one.

    My halo lr had this same issue. Zoom was unusable as it raised the point of impact every time you changed it. I suppose you could measure the change of each magnification and try remember them. Don’t know who would wanna mess with that though
     

    Ksracer

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    I think you guys cursed me and turned my luck from bad to worse. My zero moved 1.5"@100yds, so now I'm trouble shooting that problem. The reticle definitely "jumps" for a split second with each magnification change, but then it seems to go back to zero each time.
    PXL_20220104_011854310.jpg



    Anyway, I started out by testing the BoBro mounts RTZ on my scope sled. The video is kind of cool if nothing else.
    I'm going to let the scope stay in place through a few temp swings and power cycles, then I'll put a day scope on the rifle and check that part.
     
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    Ksracer

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    That problem wasn't hard to duplicate. It was mid 60's when I zero'd a week ago, and about 20* when I rechecked it last night and found the zero had moved low and left.
    I captured the first pic after I made the videos. The scope had been outdoors for an hour @40*.
    Screenshot_20220103-230238.png

    I removed the scope and placed it inside by a heater for 30min to replicate the 60* temp I originally zero'd at. The reticle moved to the bottom of the target when I put it back on the test rig.
    Screenshot_20220103-220751.png
    I removed it again and placed it in the freezer for 30min. The reticle moved to the top and a little right. Correcting for this shift would push the bullet low-left.
    Screenshot_20220103-225813.png
    I'm not terribly thrilled to find this, but at least it seems predictable and somewhat minimal. I'd never accept this from a day scope, but I realize there is a lot more at play with thermals. I'll just have to zero in the weather I hunt in.
    For reference, my original Pulsar would move 5" for no apparent reason. The Trail 2 replacement held pretty solid.
     
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    P&Y

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    Good grief

    Haven't noticed any shift on mine but I haven't used it enough to say it holds with absolute certainty. The initial return combined the lrf not working now has sapped my motivation. Really on the fence about just trying to return mine.
     
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    Rfeldhaus

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    Good grief

    Haven't noticed any shift on mine but I haven't used it enough to say it holds with absolute certainty. The initial return combined the lrf not working now has sapped my motivation. Really on the fence about just trying to return mine.
    I sold mine for a loss after they assured me no such problems existed with there scopes. That and the price of mailing it in for the first software update was enough for me to swallow. Funny how that was the original halo lr with the newest software update and yet you guys are having the exact same problems still to this day over a year later.
     

    P&Y

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    Rfeldhaus, I remember your struggles. I've kind of painted myself into a corner. I don't have a rangefinder to fall back on. I sold my Halo LR, my radius and my soul to get the XRF.
     

    newguy2k3v2

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    Weather here is very mild. At night it's in the high 40-50's with humidity around 60%

    My other problem with one of my XRF's is it randomly locks up/freezes. Once it freezes up none of the buttons respond to any presses not even the power button. The batteries must be removed and reinserted to resolve the issue. Then it's pray it doesn't happen again when I have a critter inbound.
    You’re not the only one I’ve heard of with that issue
     

    Cypress87

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    Now that the weather has gotten cooler (south east Texas), my halo-x 50 is just shutting off when I go to NUC it...had to wrap my hands around it with hand warmers for a couple minutes to get it to NUC without shutting off, this is temps in the 40’s and fully charged batteries...and the unit has already been replaced once...I really don’t want to send it back again and go scope-less for two weeks...sure hope n-vision gets these problems ironed out.
     
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    Ksracer

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    Update.
    N-Vision has worked with my dealer and there appears to be a resolution in place that will leave everyone satisfied.

    That said, I didn't start this thread as a way to bash them. I still need a replacement. They have obviously built some really nice stuff that a lot of people have been satisfied with. They got a lot of stuff right with the XRF also.

    I'm going to start a new thread on my path forward. If anybody would care to offer insight on the scopes I'm looking at, I would appreciate it.

    Thanks.
    Derrick D
     
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    WindstormSCR

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    Count me as another who's been watching this thread hoping this all gets ironed out. it's great to see technology moving forward, but that always inevitably comes with problems. Looks like N-vision are doing it right and making sure they own it when things don't work like they should, which gives me some hope that as the technology matures and the wrinkles get ironed out future products from them will be solid.

    it always hurts when something you build doesn't work right like you designed it to.
     
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    Ksracer

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    it always hurts when something you build doesn't work right like you designed it to.
    LRF issues not withstanding, this scope has so much potential on paper. I headed to the range the second day I owned it confident in being able to make hits on 1moa steel at 700yds. 2 lines of code left me struggling to even obtain a sight picture at 300. I don't know how that makes it through R&D, manufacturing and testing and then into the hands of a shooter without being caught.
    I come from a Long Range shooting discipline and I've been told it doesn't mix with the thermal world. Maybe it's just not a priority. The technology and ideas are here, but the transfer to real world results still needs some refinement.
     

    Cypress87

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    Getting my halox-50 back tomorrow for the second time. First time was replaced, this time they said it’s repaired (screen would turn black when nuc’ing in chilly weather). From Texas to Massachusetts and back in 1 week, great customer service but still concerning.
     

    P&Y

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    Glad to see it finally came to an end! I wanted a refund but settled for an exchange on a cheaper scope + partial refund. Not thrilled but glad it's done.

    After all the thermal Scopes I've used I find it hard to believe any of them actually function without some kind of drama. Wish the industry would put new models on hold and iron out the stuff they are currently selling.
     
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    jamieschulz

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    i have a lot of friends with thermals and the only person who hasnt had any problems with his has a lwts, all the others have had minor glitches some more than others. maybe the military grade stuff is more robust.
     

    P&Y

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    i have a lot of friends with thermals and the only person who hasnt had any problems with his has a lwts, all the others have had minor glitches some more than others. maybe the military grade stuff is more robust.
    Same except the one who used the LWTS had issues too! I do believe some are built tougher but none very well.
     
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    Ksracer

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    Trying to get an nvision to work right or help on an issue is a part time job.

    That's no shit. I wasted a crap ton of time on this mess, and my dealer wrote that check out of his own pocket because he was pretty much left hanging also from what I can tell.

    N-Vision should have been sending me payroll checks for doing their field testing because they sure didn't do enough before releasing these things.
     
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